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K P S Alarms, Inc.

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Reviews K P S Alarms, Inc.

K P S Alarms, Inc. Reviews (5)

Contact Name and Title: *** *** Department M
Contact Phone: ***
Contact Email:
j***@kpsalarms.com
In January the customer purchased a security system when he purchased his new homeAt that time he signed a month monitoring agreement which went into effect on June 23, at the time of the activation of his security systemThe terms and length of the contract and early cancellation policy are clearly stated in the contract which the customer signedRecently the customer called the office to inquire as to the cancellation policyAt which time the terms and length of the contract and the early cancellation policy was explained to the customerThe customer said he needed to think about it and would call backWhen he called he never mentioned a reason for his inquiry, nor did he express any dissatisfaction with the monitoring service he has been receivingKPS would welcome the opportunity to discuss the customers concerns and work toward a solution

***, We have worked with the customer and let him out of his contract. Mr*** paid the $cancellation fee and KPS did not charge him for the additional contract fees stated in his contract. This arrangement was made the week of 11-4- *** ***
Department Manager

Initial Business Response /* (1000, 10, 2016/08/10) */
Contact Name and Title: [redacted] Department M
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@kpsalarms.com
In this case the customer was correct. They did cancel their service, and they were given inaccurate information in 2015...

regarding KPS removing their equipment. When KPS changed accounting systems in Jan 2016 this customer was added to the data base in error. That cause the collections letters. We spoke to the customer on 8-2-2016 and apologized for the mistake, explained the error, told her that the account was cleared and that there was no balance. We also explained the inaccurate information regarding the security equipment. It is owned by the customer, not KPS, and so KPS would not be able to remove the equipment. That it was her's to keep.
Initial Consumer Rebuttal /* (2000, 12, 2016/08/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted]Document Attached[redacted]
Attached is the contract agreement signed by the customer which clearly states the terms and conditions of the monitoring service provided by KPS (P39406-10936 contract.pdf)

(The consumer indicated he/she DID NOT accept the response from the business.)
I purchase directly from KB homes several upgrades to my home that KB subcontracted to KPS. One of them was the the security alarm system.
At that time my house was not even build and there was a note stating that there was a 36 months contract but it never said what was the cost of the service. KPS is charging me almost 3 times what ADT charges for the service.
When I finally moved to my home also tried to activate the intercom installed at my house (installed by KPS) and they wouldn't do it unless they come to activate the alarm system. I was threaten by KPS sales person when I complained about the price of the service and that my intercom was not active ( I paid $1065 for the intercom system) stating that they will sue me.
I had so many things to take care at the time of my move that I just wanted to get the problem resolve and decided to give KPS a chance and test their service.
I paid a total of $1728 for the alarm system equipment. The technician came to my home installed the equipment that by the way the security camera was the cheapest I have ever seen and not even night vision. And also finally they activated my intercom system
Alarm system :
Motion detector 432
Premier alarm system 332
Secure tech package 964
Total $1728
(all these equipment is installed for free from other companies)
It passed already more than a year of service and I do not feel that I am getting the premium service I should for the amount of money I am paying for the service.
All this is a big lure between KB homes and KPS Alarms and unfortunately I am a victim of it.
The only time I had a good customer service with KPS was at the time they were trying to sell their products but ever since has been a headache.
On my last call to KPS the person who attend my call didn't even asked why was I concerned to cancel or ask if there was something she could do to help on the situation.
KPS feels that they have the customer by the neck ,that is why they don't care about the customers and this is the reason why I reach to the Revdex.com for help and hope.

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Address: 760 S Rochester STE B, Ontario, California, United States, 91761-8181

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