(The consumer indicated he/she DID NOT accept the response from the business.) I purchase directly from KB homes several upgrades to my home that KB subcontracted to KPSOne of them was the the security alarm system At that time my house was not even build and there was a note stating that there was a months contract but it never said what was the cost of the serviceKPS is charging me almost times what ADT charges for the service When I finally moved to my home also tried to activate the intercom installed at my house (installed by KPS) and they wouldn't do it unless they come to activate the alarm systemI was threaten by KPS sales person when I complained about the price of the service and that my intercom was not active ( I paid $for the intercom system) stating that they will sue me I had so many things to take care at the time of my move that I just wanted to get the problem resolve and decided to give KPS a chance and test their service I paid a total of $for the alarm system equipmentThe technician came to my home installed the equipment that by the way the security camera was the cheapest I have ever seen and not even night visionAnd also finally they activated my intercom system Alarm system : Motion detector Premier alarm system Secure tech package Total $ (all these equipment is installed for free from other companies) It passed already more than a year of service and I do not feel that I am getting the premium service I should for the amount of money I am paying for the service All this is a big lure between KB homes and KPS Alarms and unfortunately I am a victim of it The only time I had a good customer service with KPS was at the time they were trying to sell their products but ever since has been a headache On my last call to KPS the person who attend my call didn't even asked why was I concerned to cancel or ask if there was something she could do to help on the situation KPS feels that they have the customer by the neck ,that is why they don't care about the customers and this is the reason why I reach to the Revdex.com for help and hope
***Document Attached [redacted] Attached is the contract agreement signed by the customer which clearly states the terms and conditions of the monitoring service provided by KPS (P39406-contract.pdf)
Initial Business Response / [redacted] (1000, 10, 2016/08/10) */ Contact Name and Title: [redacted] Department M Contact Phone: XXXXXXXXXX Contact Email: [redacted] @kpsalarms.com In this case the customer was correctThey did cancel their service, and they were given inaccurate information in regarding KPS removing their equipmentWhen KPS changed accounting systems in Jan this customer was added to the data base in errorThat cause the collections lettersWe spoke to the customer on 8-2-and apologized for the mistake, explained the error, told her that the account was cleared and that there was no balanceWe also explained the inaccurate information regarding the security equipmentIt is owned by the customer, not KPS, and so KPS would not be able to remove the equipmentThat it was her's to keep Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)
(The consumer indicated he/she DID NOT accept the response from the business.) I purchase directly from KB homes several upgrades to my home that KB subcontracted to KPSOne of them was the the security alarm system At that time my house was not even build and there was a note stating that there was a months contract but it never said what was the cost of the serviceKPS is charging me almost times what ADT charges for the service When I finally moved to my home also tried to activate the intercom installed at my house (installed by KPS) and they wouldn't do it unless they come to activate the alarm systemI was threaten by KPS sales person when I complained about the price of the service and that my intercom was not active ( I paid $for the intercom system) stating that they will sue me I had so many things to take care at the time of my move that I just wanted to get the problem resolve and decided to give KPS a chance and test their service I paid a total of $for the alarm system equipmentThe technician came to my home installed the equipment that by the way the security camera was the cheapest I have ever seen and not even night visionAnd also finally they activated my intercom system Alarm system : Motion detector Premier alarm system Secure tech package Total $ (all these equipment is installed for free from other companies) It passed already more than a year of service and I do not feel that I am getting the premium service I should for the amount of money I am paying for the service All this is a big lure between KB homes and KPS Alarms and unfortunately I am a victim of it The only time I had a good customer service with KPS was at the time they were trying to sell their products but ever since has been a headache On my last call to KPS the person who attend my call didn't even asked why was I concerned to cancel or ask if there was something she could do to help on the situation KPS feels that they have the customer by the neck ,that is why they don't care about the customers and this is the reason why I reach to the Revdex.com for help and hope
***Document Attached [redacted] Attached is the contract agreement signed by the customer which clearly states the terms and conditions of the monitoring service provided by KPS (P39406-contract.pdf)
Initial Business Response / [redacted] (1000, 10, 2016/08/10) */ Contact Name and Title: [redacted] Department M Contact Phone: XXXXXXXXXX Contact Email: [redacted] @kpsalarms.com In this case the customer was correctThey did cancel their service, and they were given inaccurate information in regarding KPS removing their equipmentWhen KPS changed accounting systems in Jan this customer was added to the data base in errorThat cause the collections lettersWe spoke to the customer on 8-2-and apologized for the mistake, explained the error, told her that the account was cleared and that there was no balanceWe also explained the inaccurate information regarding the security equipmentIt is owned by the customer, not KPS, and so KPS would not be able to remove the equipmentThat it was her's to keep Initial Consumer Rebuttal / [redacted] (2000, 12, 2016/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)