K R Parkes Goldsmith

My parents had Budget It Drains come to unclog a mainline drain on December 21. The tech used a powersnake, high pressure water jet, and a video pipe inspection. Upon completion of the job the tech stated that there was a warranty of 30 days in case anything happened. The total bill was. Fast forward to last week the drain again becomes clogged, since there is a 30 day I called Budget It Drains and spoke to a or a where he was very rude unprofessional and refusing to come back since it is still under the 30 days! He also hung up the phone on me twice and was belittling me and asking me questions as if I was a plumber or on a job interview! My parents are elderly and do not speak English. I was present for the whole service. also stated that he asked his Tech and that stated he did not say anything about 30 days! Please help me with this situation as I do not want this to happen to anyone else!! Thank you