We at Divine Moving tend to always side with the clients to make sure they are happy and return to us in the future. We showed up exactly on time and pre-arranged insurance for her building. [redacted] had some issues with her move process but instead of trying to work them out she used foul...
language against my men while I was on the phone with them. I was shocked to hear her express herself in such manner, not something I expected from a young professional to be. We explained that every item she sends to storage is listed on an inventory sheet and tagged with an inventory sticker. (she was provided with copies- 87 items in total) We are 100% liable for those items. We *don't allow for items to be removed without us present to mark the inventory accordingly. We do allow people to come inspect, add or remove items as long as it's scheduled in advance. We offered [redacted] to follow the men or meet us at the storage and view the unloading process but she declined. We had provided her with information on packing prior to her move and indeed we wrapped all of her furniture free with moving blankets. We can go on and on about the process but it will not solve the issue at hand. I will refund her credit card the entire $296 she is seeking. We can make the entire communications, emails, phone conversations and statements from the team public if needed but I typically don't like to expose customer information of that kind on the web because it stays there forever.
We at Divine Moving tend to always side with the clients to make sure they are happy and return to us in the future. We showed up exactly on time and pre-arranged insurance for her building. [redacted] had some issues with her move process but instead of trying to work them out she used foul...
language against my men while I was on the phone with them. I was shocked to hear her express herself in such manner, not something I expected from a young professional to be. We explained that every item she sends to storage is listed on an inventory sheet and tagged with an inventory sticker. (she was provided with copies- 87 items in total) We are 100% liable for those items. We *don't allow for items to be removed without us present to mark the inventory accordingly. We do allow people to come inspect, add or remove items as long as it's scheduled in advance. We offered [redacted] to follow the men or meet us at the storage and view the unloading process but she declined. We had provided her with information on packing prior to her move and indeed we wrapped all of her furniture free with moving blankets. We can go on and on about the process but it will not solve the issue at hand. I will refund her credit card the entire $296 she is seeking. We can make the entire communications, emails, phone conversations and statements from the team public if needed but I typically don't like to expose customer information of that kind on the web because it stays there forever.