Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are not satisfied with the response until we receive the full deposit back like they claimed that they would do The attached document is the most recent email from K and S stating that they would return half of the deposit at the beginning of December and the other half on the 15th of December The total deposit that was put down was $and thus far they have only refunded $of that Once the $discount was agreed upon we had made no other requests for discounts All we asked for was to have everything in writing and a new contract drawn up, which they could not do After months of not being able to put together a contract we decided to move on We never signed a new contract therefore the original contract was voided out when they double book our day and could no longer honor their portion of the contract And if months is plenty of time to plan for a new wedding, as they stated, then it is plenty of time for them to find a new group to fill in any vacancy we have left by changing venues Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.We are not satisfied with the response until we receive the full deposit back like they claimed that they would do The attached document is the most recent email from K and S stating that they would return half of the deposit at the beginning of December and the other half on the 15th of December The total deposit that was put down was $and thus far they have only refunded $of that Once the $discount was agreed upon we had made no other requests for discounts All we asked for was to have everything in writing and a new contract drawn up, which they could not do After months of not being able to put together a contract we decided to move on We never signed a new contract therefore the original contract was voided out when they double book our day and could no longer honor their portion of the contract And if months is plenty of time to plan for a new wedding, as they stated, then it is plenty of time for them to find a new group to fill in any vacancy we have left by changing venues Regards, [redacted] ***