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K & S Plumbing Services

100 Corporate Woods Cir, Alabaster, Alabama, United States, 35007-4855

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Reviews Plumbing and Heating K & S Plumbing Services

K & S Plumbing Services Reviews (%countItem)

Highly recommend.
K & S Plumbing Services' technician was on time, very professional and wearing a face mask (both for our and his safety, and we greatly appreciate it). He solved our problem with diligence and also gave us a few tips regarding our appliance's maintenance. Highly recommend.

K & S Plumbing Services Response • Jul 16, 2020

Mr. and Mrs., Thank you so much for your kind review. I will be sure to pass along the praise to your technician, Jared. We greatly appreciate your business and I am happy to hear that you were satisfied with the service we provided. Please feel free to reach out if should need any further plumbing services in the future.

Technician was very polite. He called to let me know he was running late which I appreciated. Have no complaints at all. Very positive experience with K&S Plumbing.

K & S Plumbing Services Response • Jul 13, 2020

Ms., Thank you for your review! I am happy to hear that Tim provided you with positive example of the customer service we expect from our technicians. We greatly appreciate your business. Please keep us in mind for any future plumbing services you may need. Thank you again!

I was completely satisfied with the work performed by Brian of K&S. He replace an old water line with a pex product which should last decades. Excavation work from street to house and cleanup were excellent. The new pex line in the basement was installed with excellent service. I couldn't have been more pleased with such outstanding service of Brian! -

K & S Plumbing Services Response • Jul 13, 2020

Mr., Thank you very much for your kind review. I am pleased to hear that Brian provided excellent service while at your home. I will definitely pass along the compliment to him. Please keep us in mind for any future plumbing services you may need. Thank you again!

Skyler of K&S plumbing is awesome!!! Top notch customer service, very professional, and very skilled and knowledgeable.

K & S Plumbing Services Response • Jul 13, 2020

Thank you so much for your kind review! We are happy to hear that Skyler exemplified our company well. I will be sure to pass along the compliment to him.

Very professional service. A very polite and professional person Jared was. He took extra care when he cleared up a matter with AHS. He did an excellent job at my home.

K & S Plumbing Services Response • Jul 13, 2020

Mr., Thank you so much for your review. I will be sure to pass along the compliment to Jared. Thank you for your business and please give us a call if you should need plumbing services in the future. Thank you again!

Awesome service , amazing technician Garret B. I would recommend them to anyone.

K & S Plumbing Services Response • Jul 13, 2020

Ms.,
Thank you for your review! I will be sure to pass along the compliment to Garrett as well! We thank you for your business and please give us a call if should have any plumbing needs in the future. Thank you again!

Shaun was very professional and efficient and knowledgeable. Very pleased that he also wore facial mask as I had requested per health concerns.

K & S Plumbing Services Response • Jul 13, 2020

Ms., Thank you for your kind review. We appreciate your business and we're happy to wear PPE to ensure the safety of our homeowners as well as our technicians. Please reach out if you should have any other plumbing needs in the future. Thank you again.

This company has been excellent. I would use them in the future and recommend them to anyone. They are professional, on-time and communication is great. They explain what needs to be done and get it done in a timely manner.

K & S Plumbing Services Response • Jul 13, 2020

Thank you for your kind review! We appreciate your business and I will be sure to pass along the compliments to the technicians. Thank you again.

Great plumber! He did an excellent job with fast professional service.

K & S Plumbing Services Response • Jul 10, 2020

Thank you so much for your kind review. We greatly appreciate your business. I will certainly pass along the kind words to the technician, Graylyn as well.

I was assigned K&S Plumbing via my home insurance company (America's Home Shield) due to leaky faucets. I had an issue with them regarding providing a matching faucet on a double vanity bathroom sink. I was requesting that I get a matching faucet due to the fact that the other sink had been replaced by K&S only 3 weeks prior and there should have been no issue with ordering the same faucet in such a short time frame. The receptionist, Tiffany, demonstrated a very nasty attitude as I tried to explain the issue and as I was requesting to speak to the manager of the company, Tiffany hung up the phone on me. This company does not demonstrate any care for pleasing their customers and are willing to do a shabby job. The receptionist, who is the first representative for the company, when someone calls was very incompetent, rude, and unprofessional. They should take more time to choose and train the people who are directly dealing with the customers. This was not the first time that I requested to have the manager, Stephen, call me and I never got a return phone call. This was very lax and demonstrated no concern for pleasing his customers. I would like to say that the plumbers/technicians (Garrett and Tim) that came to my house seemed to be the best part of K&S plumbing and I hope that they are treated better as employees than I was as a customer. If you have a choice in who you use for your plumbing needs, don't choose this company. And if you do, I hope someone other than Tiffany answers the phone for you.

K & S Plumbing Services Response • Jul 06, 2020

Ms.,
I would like to apologize for the unsatisfactory service that you have received. I have relayed the complaints to our owners and Office Manager and there will certainly be some conversations had with our dispatchers. This job did not reach my attention until recently, so I truly apologize that I could not remedy the situation sooner. Please ask for me directly if you should like to discuss further.
Best,
Bailey, Quality Control Manager

K&S was our third plumber for the same problem. We believed the problem could be fixed without tearing out sheetrock and drilling. After a quick phone call and trip to pick up the part, Jason fixed our water spigot without hundreds of dollars of work. K&S showed up before the appointment time and did exactly what they said they were going to do. We will call them again!

K & S Plumbing Services Response • Jun 24, 2020

Ms., I am very happy to hear that we were able to remedy the water spigot problem. Thank you very much for your review. I will also pass along your kind words to Jason. Please give us a call if should need any plumbing services in the future!
Best, -Bailey

Excellent service on time with knowledgeable staff. I would use them again.

K & S Plumbing Services Response • Jun 24, 2020

Mr.,
Thank you for your review! I am happy to hear that Skyler demonstrated professional, timely, and knowledgeable service. Thank you again!

K & S Plumbing provides superb customer service and on time service. Professionalism was outstanding!

K & S Plumbing Services Response • Jun 24, 2020

Mr., Thank you very much for your kind review! I am happy to hear that Jason was professional and timely to your scheduled appointment. Please give us a ring if you should need any further service in the future.

You guys were very helpful. Dustin came out on 6/18/20
and Kenny came out on 6/19/20 and completed the service. I am very pleased with a job well done. Thanks K&S PLUMBING!!

K & S Plumbing Services Response • Jun 24, 2020

Mr., I am pleased to hear that our technicians took the time to address the plumbing issues in your home. Thank you for the kind review! I will be sure to pass along your comments to the technicians. Please give us a call if you should need any other services in the future!

Fixed issue immediately. Up front with all costs and procedure(s). Would def use again.

K & S Plumbing Services Response • Jun 18, 2020

Mr., Thank you for your kind review! I am happy to hear that Kenny was able to take care of the water heater issue. Please give us a call if should need further service in the future. Thank you kindly. -Bailey

K & S has been VERY kind and helpful in working with AHS which is ignoring K & S report on our water heater. The technician showed up when we were told he would and was very efficient in diagnosing the problem. We will use them in the future. They make it easy

K & S Plumbing Services Response • Jun 18, 2020

Mrs., Thank you so so much for your kind review! We greatly appreciate your business and I apologize for the headache it has been to get your water heater replaced. Please reach out if you should need anything further. -Best, Bailey.

The technician was prompt, professional and pleasant. He kept me engaged on his process and he cleaned up after he finished. Very pleased with K&S Plumbing.

K & S Plumbing Services Response • Jun 11, 2020

Ms., Thank you so much for your review! We greatly appreciate your business. I am happy to hear that James was very professional and courteous of your home during the water heater install process. Thank you again!

I've had a water leak for quite some time. I've even had other servicemen attempt to fix my issue but to no avail. However, the K&S technician was very friendly, professional, and highly skilled. He immediately discovered my issue and fixed it with minimal effort. I am so grateful and highly recommend K&S Plumbing Services!

K & S Plumbing Services Response • Jun 05, 2020

Thank you so much for your review! We are happy to hear that your technician was able to fix that stubborn leak! Please give us a ring if you should have any further plumbing problems. Thank you again!

K&S did a great job! We called and they came out the next day, were right on time, repaired our issue very quickly and cleaned up after themselves! Very pleased.

K & S Plumbing Services Response • Jun 05, 2020

Ms.,
Thank you for your kind review! We greatly appreciate your business and we are happy to hear that Tim made a quick/thorough repair. Please give us a call if you should have any further needs. Thank you again!

The plumbing technicians arrived early and were very professional and courteous as they made the necessary repairs. I would highly recommend this company for plumbing services.

K & S Plumbing Services Response • Jun 03, 2020

Mr.,
Thank you for your review! We are happy to hear that your technician was on time and made the necessary repairs in a timely manner! Thank you for letting us service your home. Please keep us in mind if you should need an additional assistance.

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Address: 100 Corporate Woods Cir, Alabaster, Alabama, United States, 35007-4855

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