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K + S Windsor Salt Co. Ltd.

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Reviews K + S Windsor Salt Co. Ltd.

K + S Windsor Salt Co. Ltd. Reviews (2)

Initial Business Response / [redacted] (1000, 17, 2016/10/26) */ Sorry I did not replyI was too busy this hot humid summer to even read many emailsBut I do remember the situation with Mrs [redacted] , very wellSince you just need to know my response, & must be busy, I will tell you the pertinent facts in bullets below: Like many customers, she did not understand about variable-speed ECM motors that have their own circuit board & confused my explanation of the problem; thus saying the circuit board was not badAfter more than the usual time diagnosing & calling the brilliant guy who answers his phone after hours & calling tech support on Monday to confirm my Saturday diagnosis, I determined that her furnace parts were under warranty & even Goodman, the mfg, said the blower motor needed to be replacedIt does have a circuit board in one end of the motor, which turned out to have a bad thermistor on it, but I told her it needed a blower motor because Goodman & their distributors only replace the entire motor, not the parts of itMy diagnosis was correct! When I left I apologized that I did not have the part & explained that I had all sizes of the most common PSC type motors, but had never needed that type of motor before, so I was mistaken to tell her I have the parts with meHowever I did have all the tools & parts normally needed for service work & did correctly diagnose the problem, though I wanted to confirm it Monday, as I did.But it didn't matter, because it would have been very expensive to get non-stock parts after hours & my supplier said they would charge the after hours rate, even if they did not have the correct part in stock, which was likely, so the [redacted] told me not to charge them to get the shop opened for parts they might not have & to come back Monday I do work out of a minivan, because it is easier to reach all my parts & tools, but I probably have a better van stock of the most common parts & more duplicates of important tools than most contractorsI think she had a bad impression, because I was honest that a correct diagnosis needed tech support & I don't wear business uniforms She also thinks that I'm not from Cunningham Air & Heat (she mixed up the name) because, to save time in writing, I told her to pay ASAP Service, which is an unused DBA, but on my bank accountIt's funny that she thinks [redacted] is not from Cunningham....:) I understand she thought I was wrong, when someone fixed it by soldering in a low cost part, but I did communicate with her, very clearly that it was diagnosed correctly per Goodman who built it & there was no reason to refund the diagnostic amount that she had agreed to pay before I ever came! It was rather low for after hours I did not give her a receipt, which they said was no problemThe issue was a refund, which had no justification since I did what I said I'd do for that price & she agreed to pay it before I did itI'm not aware of her ever asking for a receipt Her complaint she was only justified in her mindPlease show this as properly resolved by me & remove the negative rating that comes from it Initial Consumer Rebuttal / [redacted] (3000, 20, 2016/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all [redacted] took over months to respond to this complaint which is not an acceptable business practice! My complaint still stands as he did not fix my furnace when he said he could, both in a phone conversation and before I let him in the door of my home It was obvious from the start that [redacted] is not familiar with working on high-efficiency variable-speed motors on furnaces as he had to call a friend on his phone to try to decide what the problem might beThen he diagnosed the repair incorrectly saying it needed a part that wasn't brokenThen he said he couldn't get the part until Monday (this was a Satand the tempin July was in the 90's!!) We suffered with the heat over the weekendI then called a certified Goodman repairman on Monmorning who had no problem diagnosing and fixing the relatively minor problem in a short amount of time that same day I informed [redacted] that we had someone else fix the furnace and that he was wrong in his diagnosisHe proceeded to text me multiple times asking what was wrong with my furnaceI finally informed him through a text and asked him in good faith to refund the money I paid himHe has since refused to give me any refund I also do not believe a customer needs to ask for a receipt from any business! It should be a common business practice to hand a customer a receipt with a correct business logo on it [redacted] asked for the check to be written out to ASAP Services instead of Cunningham Heating and CoolingThis should have been a red flag that something was not right with this business Again, I am asking for a refund on a service from him that he never performedHe owes us [redacted]

Initial Business Response /* (1000, 17, 2016/10/26) */
Sorry I did not reply. I was too busy this hot humid summer to even read many emails. But I do remember the situation with Mrs [redacted], very well. Since you just need to know my response, & must be busy, I will tell you the pertinent facts in...

bullets below:
Like many customers, she did not understand about variable-speed ECM motors that have their own circuit board & confused my explanation of the problem; thus saying the circuit board was not bad. After more than the usual time diagnosing & calling the brilliant guy who answers his phone after hours & calling tech support on Monday to confirm my Saturday diagnosis, I determined that her furnace parts were under warranty & even Goodman, the mfg, said the blower motor needed to be replaced. It does have a circuit board in one end of the motor, which turned out to have a bad thermistor on it, but I told her it needed a blower motor because Goodman & their distributors only replace the entire motor, not the parts of it. My diagnosis was correct!
When I left I apologized that I did not have the part & explained that I had all sizes of the most common PSC type motors, but had never needed that type of motor before, so I was mistaken to tell her I have the parts with me. However I did have all the tools & parts normally needed for service work & did correctly diagnose the problem, though I wanted to confirm it Monday, as I did.But it didn't matter, because it would have been very expensive to get non-stock parts after hours & my supplier said they would charge the after hours rate, even if they did not have the correct part in stock, which was likely, so the [redacted] told me not to charge them to get the shop opened for parts they might not have & to come back Monday.
I do work out of a minivan, because it is easier to reach all my parts & tools, but I probably have a better van stock of the most common parts & more duplicates of important tools than most contractors. I think she had a bad impression, because I was honest that a correct diagnosis needed tech support & I don't wear business uniforms.
She also thinks that I'm not from Cunningham Air & Heat (she mixed up the name) because, to save time in writing, I told her to pay ASAP Service, which is an unused DBA, but on my bank account. It's funny that she thinks [redacted] is not from Cunningham....:).
I understand she thought I was wrong, when someone fixed it by soldering in a low cost part, but I did communicate with her, very clearly that it was diagnosed correctly per Goodman who built it & there was no reason to refund the diagnostic amount that she had agreed to pay before I ever came! It was rather low for after hours.
I did not give her a receipt, which they said was no problem. The issue was a refund, which had no justification since I did what I said I'd do for that price & she agreed to pay it before I did it. I'm not aware of her ever asking for a receipt.
Her complaint she was only justified in her mind. Please show this as properly resolved by me & remove the negative rating that comes from it.
Initial Consumer Rebuttal /* (3000, 20, 2016/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all [redacted] took over 3 months to respond to this complaint which is not an acceptable business practice! My complaint still stands as he did not fix my furnace when he said he could, both in a phone conversation and before I let him in the door of my home.

It was obvious from the start that [redacted] is not familiar with working on high-efficiency variable-speed motors on furnaces as he had to call a friend on his phone to try to decide what the problem might be. Then he diagnosed the repair incorrectly saying it needed a part that wasn't broken. Then he said he couldn't get the part until Monday (this was a Sat. and the temp. in July was in the 90's!!) We suffered with the heat over the weekend. I then called a certified Goodman repairman on Mon. morning who had no problem diagnosing and fixing the relatively minor problem in a short amount of time that same day.
I informed [redacted] that we had someone else fix the furnace and that he was wrong in his diagnosis. He proceeded to text me multiple times asking what was wrong with my furnace. I finally informed him through a text and asked him in good faith to refund the money I paid him. He has since refused to give me any refund.
I also do not believe a customer needs to ask for a receipt from any business! It should be a common business practice to hand a customer a receipt with a correct business logo on it. [redacted] asked for the check to be written out to ASAP Services instead of Cunningham Heating and Cooling. This should have been a red flag that something was not right with this business.
Again, I am asking for a refund on a service from him that he never performed. He owes us [redacted]

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Address: Box 522, Belle Plaine, Saskatchewan, Canada, S0G 0G0

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