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K. Saine Construction Services

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Reviews K. Saine Construction Services

K. Saine Construction Services Reviews (2)

Ms*** chair was reupholstered in in
recycled leather for $395.00.Upon Ms***s original inquiry of fabric damage
to her chair, we set up an appointment
in accordance with our schedule at the timeWhen looking over the the chair we found unusual wear behind the head
area
There is no unusual wear anywhere elseWe do not fabricate the
fabricWe purchase it from our supplierWe inquired with our supplier to find out if their had been issues or complaints
about the fabricWe found none with the supplierThe problem the chair is
facing is not an issue with the craftsmanship of reupholstering the chair.We are reasonable people, and have done quite a
bit of business with Ms***s over the
yearsWe were quite shocked she would resort in complaining to the Revdex.com about
usDoing a good job at reupholstery is tedious, detail oriented, and cannot be
rushedOur calendar of projects that we are currently working on is
very fullWhile we always strive to accommodate our clients, we cannot bump
other people ahead of schedule jobs due to a flaw in material (especially after 4+ years).If
customer would have selected full grain leather originally, the cost would have
been over $This was not the case, and samples of fabric are available
to see, smell, and touch
before orderingWe often times refer clients to take the sample books home and
verify color and texture in their
light and with their paint colors.Indiana Rug Co(IRC) researched full grain
leather in customer's preference of light navy, and the color was unavailableIRC has offered to recover the
pillow and back with the same material- recycled navy leatherWe would also
replace the foam in the cushionOr she may have a full refund.It is unjust to suggest replacing the chair in
the same style as the current Lane productThe value of the original
job was $395.00.*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the offer of a resolution giving me a full refund of $395.00 is satisfactory to me. Thank you.

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Address: 7420 Woodmont Ave, Detroit, Michigan, United States, 48228

Phone:

71 0 0
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Web:

www.parkplacetexas.com

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