We appreciate for your understanding and give us the opportunity to tell our side of storyThe customer indeed purchased the granite slab from usShe first demanded a Golden Butterfly Granite and paid for itThen after couple days she came back to request for another granite as she was no longer happy with the one she purchased first timeSo we switch the granite for herIn addition to that change, we needed to charge her extra $83.30, and she agreed with it and signed but didn’t pay as she wanted to pay when she came to pick the graniteWe usually recommend our customers to pick their own slabs to avoid unhappy situations, and we did that with her first return as wellShe did not like the new slabs we have in the stock and requested for the one we have in the display roomBy that time, she did not claim any damage on the slabSo we took it down and keep for herIf story just end here, we will be totally fine with refunding or giving her a new slab as we did the first time when she came to pick the slab and claimed that there were cracks on the edges She also requested for cutting sink holes for her, but she did not have the accurate sink size with herSo we waited for her to give us the sink sizeShe returned again to provide the sink sizeShe came with her sinks, so we measured them and cut the sink holes for herAfter we had done all the cutting, she came to pick the slabThat was the moment she claimed the slab had crack marks on the edges, which is not trueWe will not provide cracked slabs to our customersWhat she pointed at was a small seam mark under the slab front edge which is completely unseen from outsideThis happen to granite very common as the nature stones sometimes might not be long enough to be made into standard size slabs, manufacturers will then use another stone and connect them together in order to make the slab big enoughThat usually will leave a small seam on the back of slab which is completely fine and normalBut the customer who complaint would not take any explanation, she insisted that it was crack Then she imminently requested a full refundShe was again unhappy with the slab and decided she does not want it anymoreBut we already cut the sink holes for her, and the slab was cut into the right size in order to fit her bath counterIf the slab was uncut, we would take her request of a full refund, we indeed want to make our customer happyBut as the slab was cut, and there was no way we can resell it as it was cut based on the design of her counterSo our owner tried to negotiate with her see if we can come to an agreementBut she wouldn’t take itShe insisted that the only way to solve this problem is to give her a full refund, but we couldn’t do this as the slab was already cutBesides, she still owns us $for making changes to granite We also have a statement print on the invoiceWe ask our customers to read the statement and sign when purchasingShe signed it when she first made the purchaseWe really try hard to fulfill our customers demand, but when situation like this happens, there is really not a lot of things we can do We again appreciate Revdex.com’s understandingWe will continue to serve our customers wholeheartedly and understand that things happen, we cannot make everyone happy, but we will do our best Best Regards, KT Building Supply Inc Phone : (206) - - Fax : (206) - - 6th Ave S Seattle WA Open (Mon.-Sat.) days a week 09:00am - 6:00pm Website: www.ktbuildingsupply.com Email : [redacted] @gmail.com
We appreciate for your understanding and give us the opportunity to tell our side of storyThe customer indeed purchased the granite slab from usShe first demanded a Golden Butterfly Granite and paid for itThen after couple days she came back to request for another granite as she was no longer happy with the one she purchased first timeSo we switch the granite for herIn addition to that change, we needed to charge her extra $83.30, and she agreed with it and signed but didn’t pay as she wanted to pay when she came to pick the graniteWe usually recommend our customers to pick their own slabs to avoid unhappy situations, and we did that with her first return as wellShe did not like the new slabs we have in the stock and requested for the one we have in the display roomBy that time, she did not claim any damage on the slabSo we took it down and keep for herIf story just end here, we will be totally fine with refunding or giving her a new slab as we did the first time when she came to pick the slab and claimed that there were cracks on the edges She also requested for cutting sink holes for her, but she did not have the accurate sink size with herSo we waited for her to give us the sink sizeShe returned again to provide the sink sizeShe came with her sinks, so we measured them and cut the sink holes for herAfter we had done all the cutting, she came to pick the slabThat was the moment she claimed the slab had crack marks on the edges, which is not trueWe will not provide cracked slabs to our customersWhat she pointed at was a small seam mark under the slab front edge which is completely unseen from outsideThis happen to granite very common as the nature stones sometimes might not be long enough to be made into standard size slabs, manufacturers will then use another stone and connect them together in order to make the slab big enoughThat usually will leave a small seam on the back of slab which is completely fine and normalBut the customer who complaint would not take any explanation, she insisted that it was crack Then she imminently requested a full refundShe was again unhappy with the slab and decided she does not want it anymoreBut we already cut the sink holes for her, and the slab was cut into the right size in order to fit her bath counterIf the slab was uncut, we would take her request of a full refund, we indeed want to make our customer happyBut as the slab was cut, and there was no way we can resell it as it was cut based on the design of her counterSo our owner tried to negotiate with her see if we can come to an agreementBut she wouldn’t take itShe insisted that the only way to solve this problem is to give her a full refund, but we couldn’t do this as the slab was already cutBesides, she still owns us $for making changes to granite We also have a statement print on the invoiceWe ask our customers to read the statement and sign when purchasingShe signed it when she first made the purchaseWe really try hard to fulfill our customers demand, but when situation like this happens, there is really not a lot of things we can do We again appreciate Revdex.com’s understandingWe will continue to serve our customers wholeheartedly and understand that things happen, we cannot make everyone happy, but we will do our best Best Regards, KT Building Supply Inc Phone : (206) - - Fax : (206) - - 6th Ave S Seattle WA Open (Mon.-Sat.) days a week 09:00am - 6:00pm Website: www.ktbuildingsupply.com Email : [redacted] @gmail.com