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K-TEC Reviews (6)

In resolving Ms [redacted] ' original concern, a new replacement was sent and received by her on January 27th, and the tracking with UPS is as follows: [redacted] Our Customer Care department has been very generous as many of the replacements sent were not technically covered under the warranty policy, but we had agreed to exchange blenders with her in the interest of customer satisfaction A slight whirring in the motor of a blender may sometimes have a very light tick and this is not something that is considered a defect Our warranty policy also does not guarantee the exact color to be replaced if a customer’s previous model and color has been obsoleted At one point, there was a touchpad error; however, that was resolved with a previous replacement We consider this complaint resolved as she has confirmed receiving her replacement and that it does not have any of the traits that were previously objectionable to her

Thank you for your message and opportunity to resolve this matter In the past year, we have exchanged blenders with the customer in attempts to satisfy and resolve complaints of policy as well as product performance Upon receipt of the products from Ms [redacted] , had no issue found [redacted] has been provided a replacement that was received on January 27th Blendtec warrants the blender motor to be free of defect in material and workmanship for the warranty periodDuring this period, such defects will be repaired or the product replaced at Blendtec’s discretion without chargeThis warranty does not cover damage caused by misuse, accident, or negligenceThis policy is written and available online fore referenceTo our knowledge, this issue is resolved and any future issues reported will be handled as a repair

Complaint: [redacted] I am rejecting this response because: The company was not truthful in its response There was in fact something wrong with two of the blenders that I received The company claims that there was nothing wrong with the three machines, that I returned This is untrue and misleading The first machine was not returned , due to any defects, but it was returned because it was the wrong color The last two blenders that were returned were in fact defective, they both had a clicking noise and would not work unless I punched the touch pad over and over(there was even a touch pad error symbol that came on the machine.) The new machine is evidence , that the prior blenders were defective ,-- the new machine DOES NOT MAKE A CLICKING NOISE, nor did my original machine make a clicking noise So, in response to the company, they did replace the machine with a new one that does not make a clicking noise, and does not give a reading on the machine that there is a touch pad error The company was untruthful , in telling me that the machine was suppose to make the clicking noise , and they ignored the fact that the touch pad was not working properly.Thank you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We have been in communication with Mr [redacted] and have arranged for an exchange in jars He received the replacement on Tuesday, February 21st We would like our engineers to review the product in question for quality purposes and have sent a prepaid shipment label for his use to ship the jar to usThank you

To Whom This May Concern, We are sorry to hear about this experience and are eager to help Ms [redacted] find a reasonable solution Sam’s Club’s retail model is to sell products in new condition; it is possible there was a mistake in the fulfillment We are reaching out to Sam’s for them to review the experience and see what steps can be taken to prevent a future mishap with our products Regarding Ms [redacted] ’s contact with Blendtec, we are glad she opted to message us after trying to call us after closing hours Her email message from [redacted] @gmail.com was received on April 4, at 7:25pm (after closing) Our goal is to respond to emails within 1-business days; while she did experience a delay, we did respond on April 8, at 8:20am MST—messages are attached for reference As Ms [redacted] ’s purchase was of the model in Poppy red—which is now obsolete—we have a couple options to help come to a solution One being that Blendtec would be happy to help perform an exchange An exchange would involve replacing her package with a similar model upon receipt and processing of the proof of purchase as well as the packaged unit in question Once these items are received, our processing time is business days, and she would receive confirmation of shipment once shipped The has preprogrammed cycle, speed choice buttons, and the pulse feature with a horsepower motor and is packaged with the FourSide jar The replacement we are offering has additional programmed cycle, additional speed choice, and would be pomegranate red, which is a slightly darker shade of red and is packaged with a WildSide + jar Ms [redacted] ’s other option—should she desire to remain with the model—would involve working with Sam’s Club, as they have exclusive inventory of this item and all remaining stock Please let us know if you would like work with Blendtec directly for the exchange If yes, we can proceed with the exchange option with the upgraded model Please let us know which email is preferred for use and Blendtec will send a UPS shipment label at our cost via email for your use Thank you, Michelle M [redacted] Customer Care Manager

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