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K V Nails Reviews (2)

This is in regards to complaint # [redacted] The customer had an air-conditioned installed in June This came with a years labor warranty from Lowden's Air Conditioning and HeatingWe did not hear from the customer again till July She called claiming that the unit was leakingWe asked if she had it serviced in spring and fall to properly maintain the unitShe admitted she did notWe sent out a technician who found the drain lines are cloggedThis is due to a lack of service and cleaningWhen they service your A/C for spring and fall, they flush the drain line, preventing such clogsIf there was in fact another issue, we feel she would have contacted us sooner than months after installationThank you for your time and attention to this matter.Sincerely, [redacted] , Lowden's Air Conditioning & Heating Thank you, [redacted] Lowden's Air Conditioning and Heating, LLC [redacted]

This is in regards to complaint #[redacted]The customer had an air-conditioned installed in June 2016. This came with a 1 years labor warranty from Lowden's Air Conditioning and Heating. We did not hear from the customer again till July 2017. She called claiming that the unit was leaking. We asked if...

she had it serviced in spring and fall to properly maintain the unit. She admitted she did not. We sent out a technician who found the drain lines are clogged. This is due to a lack of service and cleaning. When they service your A/C for spring and fall, they flush the drain line, preventing such clogs. If there was in fact another issue, we feel she would have contacted us  sooner than 13 months after installation. Thank you for your time and attention to this matter.Sincerely,[redacted], Lowden's Air Conditioning & Heating Thank you,[redacted]Lowden's Air Conditioning and Heating, LLC[redacted]

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Address: 1933 W Main St, Centre, Alabama, United States, 35960-2812

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