We are sorry to hear that you were not satisfied with our moveI have discussed with my movers and they dont remember any particular damage as you mentioned (other than the handle -which was already loose- to the china hutch)Also they actually pointed out that you liked our service and all was done to your satisfactionThey even stayed an extra half an hour for free to help you out moving some things around inside the house when move was done and payment was collectedThis was all done by good faith just to please a customer.We provided the biggest Truck available (26ft Moving Box) for your job and there were a lot of household furniture and goods (Size of your house as you mentioned was sqf)My movers offered you a second trip to finish what wasnt able to fit on first round of the move but you did not want it and that is the reason of the mentioned items such as garage, den etcbeing left behindWe also have a contract signed by you at the end, stating that there was no damage with the moveWe are very surprised to hear about all these issues days later.Also would like to remind you that we are a very small local moving company and when a customer books our service, we send a detailed email breaking down the pricing and terms which also states the limitation of our insuranceAt this point we will not be able to help you any further with this claimAs a courtesy we can offer you a 50% off on your next move with us, just to show that we have a good faith towards all of our customers.Best Regards, [redacted] - ATI MOVERS, LLC
We are sorry to hear that you were not satisfied with our moveI have discussed with my movers and they dont remember any particular damage as you mentioned (other than the handle -which was already loose- to the china hutch)Also they actually pointed out that you liked our service and all was done to your satisfactionThey even stayed an extra half an hour for free to help you out moving some things around inside the house when move was done and payment was collectedThis was all done by good faith just to please a customer.We provided the biggest Truck available (26ft Moving Box) for your job and there were a lot of household furniture and goods (Size of your house as you mentioned was sqf)My movers offered you a second trip to finish what wasnt able to fit on first round of the move but you did not want it and that is the reason of the mentioned items such as garage, den etcbeing left behindWe also have a contract signed by you at the end, stating that there was no damage with the moveWe are very surprised to hear about all these issues days later.Also would like to remind you that we are a very small local moving company and when a customer books our service, we send a detailed email breaking down the pricing and terms which also states the limitation of our insuranceAt this point we will not be able to help you any further with this claimAs a courtesy we can offer you a 50% off on your next move with us, just to show that we have a good faith towards all of our customers.Best Regards, [redacted] - ATI MOVERS, LLC