K2 Auto Brokers

K2 Auto Brokers1608 Berryhill StreetMilan, NM 87021Owner-[redacted]In response to the complaint regarding "repair issues".My customer text me Saturday March 14th at 10:38 pm regarding a problem with the 2000 Big Dog MC he purchased on March 13, 2015.The customer was happy...

with the purchase at the time of delivery and also still happy after he rode the bike and came back a few hours later to sign off on his trade title.  On Sunday the 15th I responded with 2 repair options that included me paying for the repairs at no cost to the customer. I would give him/customer the money to repair it himself with his own resources or bring it to me and I would have it fixed and brought back to him after it was fixed at no cost to him. He brought me the bike Sunday and I transported it to my MC shop in the Albuquerque area on Tuesday. The independent motorcycle shops I have a business relationship with, are closed Sundays and Mondays. The motorcycle was diagnosed Tuesday and parts were ordered for the repair. As soon as the repair was completed correctly, my shop using [redacted] specs, I trailered the bike back to Milan for delivery on Thursday March 19th, 2015. The customer picked up the bike in the afternoon. On Monday the 23rd of March 2015 the customer text me again at 6:55pm regarding another problem with his MC. I said that I would fix the bike at one of my motorcycle shops at no cost to the customer. I was out of town that week till Thursday am and stated I would pick the bike upThursday am and get it fixed as soon as possible. I didn't get any response from the customer until the next day, Tuesday when he stated that he was getting it fixed himself. That was not what I had agreed upon, if he wanted me to pay and  fix the motorcycle at no cost to him. I had a vehicle for him to use until his motorcycle was fixed, this service is not a mandatory service. The customer took upon himself to have his motorcycle fixed himself. I still agreed to pay for the parts only to fix his bike. I agreed to pay for the parts only as he was using his own guy to fix his bike and not allow me to have one of my shops in the Albuquerque area fix the bike at no cost to him. I have pictures of the first repair showing the bike was repaired correctly according to [redacted] specs.I still have the $200 for the customer to more than cover the costs of the parts. The customer will only communicate through text and not answer my phone calls or call me back.Regards,K2 Auto Brokers

Review: There is a advertising issue as well it was suposed to have a 107ci engine. Discoverd that it has a 80ci engine. the main complant is about some repairs. The left side main seal went out on the bike I purchased. She it fixed. A day later the stator went out. I took it to my mechanic so I could have the bike back the same day ratjer than a week later. He found that the main seal had been put in backwards and dented badly enough to seriously affect the seals life span. She agreed to pay for parts only if I sign a paper saying she is not responsible for any further mechanicl issues. I feel she should have to pay half the labor because of the seal being installed improperly. I do have pictures to prove my claims.Desired Settlement: I'd like reimbursement for the repairs (parts and labor) witch she agreed to untill my mechanic found the left main seal installed backwards and with big dents in it

Business

Response:

K2 Auto Brokers