We are writing to you in reference to ID# Thank you for the opportunity to defend our position, in the world of [redacted] and social media this is refreshingWe were contracted by Mrs [redacted] ( [redacted] ), the seller of the propertyMrs [redacted] is the new homeowner On June 18, 2015, our employee Jerry, an employee of years, arrived at the home to repair thirteen boards in a pre-finished floorAt the time of arrival, during the repairs and at the time or Jerry’s departure from the home, Mrs [redacted] was present and not one complaint or concern was mentionedJerry confirmed their satisfaction with our workThat afternoon Mrs [redacted] telephoned my office with the claim that we destroyed her home with dustShe was rude and insulting to my office staffAn attempt was made to explain to Mrs [redacted] that the boards needed for the repair must be cut inside, where the repair is being made, in addition, the boards that needed to be removed have to be cut out of the floorThe dust that was made was minimalMrs [redacted] is greatly exaggerating the extent of the dust that was left in her house.Mrs [redacted] claims to have received only rude responses to her issuesThis is not trueWe tried to speak with her in a cordial manner but she just kept being rude to us and yellingI returned Mrs***'s phone call first thing the morning of June 19, I did not call her in an aggressive, violent state as she claimedIt was in fact Mrs [redacted] that was aggressive, Her claim was that dust was left all over her house, every inch and now occupants were cutting their feet on the boardsThis is completely falseShe then proceeded to lecture me about business practices and standards in a rude and insulting wayAfter over minutes of being berated and yelled at I finally hung up the phoneShe would not listen to one word of what I had to say about her repairs and what we could do to solve thisI wanted us to be able to come to a solution to make her happyApproximately minutes later Mr [redacted] called my officeHe informed me that he did not believe the repairs were made correctlyHe was a very nice and respectful gentlemanI readily agreed to send our hardwood installer, Jerry, back out to his home on Saturday, June 20, to address his concernsWe are a very professional companyWe want our customers completely satisfied with the work we do for them and will do whatever it takes to make the customer happyThis is how we do business and how we have done it for the past yearsTo give you a little insight into pre-finished hardwood installation, all pre-finished hardwood has what is called “overwood.” This means when one board is slightly higher than the next oneThis is how the pre-finished floor is manufacturedThe complaint that Mrs [redacted] had about a board not being flush was over one board being half the width of a credit card higher than the board next to itThe boards that we repaired were completely within industry standards and were not cutting feetSince Mrs [redacted] was not happy with her work being done within industry standards we did an additional repair at no additional cost to make her happy with the job.In response to her request for a refund of our services, we do not feel that this would be fair to us considering the fact that she never paid for the repair, the prior homeowner paid for the job and has contacted us saying that they are happy with the work we didWe also do not feel that we owe a refund since we resolved her complaint within days and the repairs are done to her satisfaction.It is unfortunate that Mrs [redacted] has taken her issues to you when everything was resolved within days of her original complaintI feel that we have handled this situation as professionally as we could have given the circumstances with how she belittled and spoke to me and my staffSincerely,Chris M***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,*** ***
These people are highly unprofessional and do not want to be held accountable for their bias and cruel actions. I will keep this complaint onn file
Revdex.com:At this time, my complaint,ID ***regarding Rainbow Shops has been resolved I thank you for your intervention I am sure this helped tremendously.I sent an email to the Rainbow Shops via their website (***) The response to
my email was to deny a credit because I had accepted the store credit on the date they refused to give a full refund to my credit card. I contacted the Revdex.com after I received the email denying my credit I also sent a letter to the CEO of Rainbow Shops at the *** *** *** *** ** *** address Lastly, I made a dispute with my credit card company Within a week of contacting the Revdex.com, I received a call from Rainbow Shops indicating that I would receive a credit However, Rainbow Shops did not provide any written correspondence of this decision I waited for days after disputing with my credit card to confirm that Rainbow Shops had indeed followed through on the decision they gave me on the telephone call phone I called this morning and my Discover card says that indeed Rainbow Shops did provide a credit to my account.I am elated to receive my credit, but I am dismayed that it was provided only after having to write to you I followed all the company's guidelines to receive a full credit, but Rainbow Shops wanted to discourage me from receiving the full credit I deserved and as promised on the company's documents I believe that companies should be fined when this type of behavior takes place.But thank goodness the Revdex.com exists to help.Sincerely, *** ***
Revdex.com:At this time, my complaint, ID *** regarding Rainbow Shops has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Rainbow Shops has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
We are writing to you in reference to ID# Thank you for the opportunity to defend our position, in the world of *** and social media this is refreshingWe were contracted by Mrs*** *** (***), the seller of the propertyMrs*** *** is the new homeowner
On June 18, 2015, our employee Jerry, an employee of years, arrived at the home to repair thirteen boards in a pre-finished floorAt the time of arrival, during the repairs and at the time or Jerry’s departure from the home, Mrs*** was present and not one complaint or concern was mentionedJerry confirmed their satisfaction with our workThat afternoon Mrs*** telephoned my office with the claim that we destroyed her home with dustShe was rude and insulting to my office staffAn attempt was made to explain to Mrs*** that the boards needed for the repair must be cut inside, where the repair is being made, in addition, the boards that needed to be removed have to be cut out of the floorThe dust that was made was minimalMrs*** is greatly exaggerating the extent of the dust that was left in her house.Mrs*** claims to have received only rude responses to her issuesThis is not trueWe tried to speak with her in a cordial manner but she just kept being rude to us and yellingI returned Mrs***'s phone call first thing the morning of June 19, I did not call her in an aggressive, violent state as she claimedIt was in fact Mrs*** that was aggressive, Her claim was that dust was left all over her house, every inch and now occupants were cutting their feet on the boardsThis is completely falseShe then proceeded to lecture me about business practices and standards in a rude and insulting wayAfter over minutes of being berated and yelled at I finally hung up the phoneShe would not listen to one word of what I had to say about her repairs and what we could do to solve thisI wanted us to be able to come to a solution to make her happyApproximately minutes later Mr*** called my officeHe informed me that he did not believe the repairs were made correctlyHe was a very nice and respectful gentlemanI readily agreed to send our hardwood installer, Jerry, back out to his home on Saturday, June 20, to address his concerns. We are a very professional companyWe want our customers completely satisfied with the work we do for them and will do whatever it takes to make the customer happyThis is how we do business and how we have done it for the past yearsTo give you a little insight into pre-finished hardwood installation, all pre-finished hardwood has what is called “overwood.” This means when one board is slightly higher than the next oneThis is how the pre-finished floor is manufacturedThe complaint that Mrs*** had about a board not being flush was over one board being half the width of a credit card higher than the board next to itThe boards that we repaired were completely within industry standards and were not cutting feetSince Mrs*** was not happy with her work being done within industry standards we did an additional repair at no additional cost to make her happy with the job.In response to her request for a refund of our services, we do not feel that this would be fair to us considering the fact that she never paid for the repair, the prior homeowner paid for the job and has contacted us saying that they are happy with the work we didWe also do not feel that we owe a refund since we resolved her complaint within days and the repairs are done to her satisfaction.It is unfortunate that Mrs*** has taken her issues to you when everything was resolved within days of her original complaintI feel that we have handled this situation as professionally as we could have given the circumstances with how she belittled and spoke to me and my staff. Sincerely,Chris M***
At this time, I have been contacted directly by Rainbow Shops regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here] They have responded to me with a $gift card to their store, however it hasn't been received
yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this not resolvedI received a partial refund in the amount of $with a balance of still fueI returned all the merchandise that I received from Rainbow
ShopsI was contacted by Rainbow via email and stated as muchWhat is the next step in pursuing the balance of my refund?
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted] .Sincerely, [redacted] ***
We are writing to you in reference to ID# Thank you for the opportunity to defend our position, in the world of [redacted] and social media this is refreshingWe were contracted by Mrs [redacted] ( [redacted] ), the seller of the propertyMrs [redacted] is the new homeowner On June 18, 2015, our employee Jerry, an employee of years, arrived at the home to repair thirteen boards in a pre-finished floorAt the time of arrival, during the repairs and at the time or Jerry’s departure from the home, Mrs [redacted] was present and not one complaint or concern was mentionedJerry confirmed their satisfaction with our workThat afternoon Mrs [redacted] telephoned my office with the claim that we destroyed her home with dustShe was rude and insulting to my office staffAn attempt was made to explain to Mrs [redacted] that the boards needed for the repair must be cut inside, where the repair is being made, in addition, the boards that needed to be removed have to be cut out of the floorThe dust that was made was minimalMrs [redacted] is greatly exaggerating the extent of the dust that was left in her house.Mrs [redacted] claims to have received only rude responses to her issuesThis is not trueWe tried to speak with her in a cordial manner but she just kept being rude to us and yellingI returned Mrs***'s phone call first thing the morning of June 19, I did not call her in an aggressive, violent state as she claimedIt was in fact Mrs [redacted] that was aggressive, Her claim was that dust was left all over her house, every inch and now occupants were cutting their feet on the boardsThis is completely falseShe then proceeded to lecture me about business practices and standards in a rude and insulting wayAfter over minutes of being berated and yelled at I finally hung up the phoneShe would not listen to one word of what I had to say about her repairs and what we could do to solve thisI wanted us to be able to come to a solution to make her happyApproximately minutes later Mr [redacted] called my officeHe informed me that he did not believe the repairs were made correctlyHe was a very nice and respectful gentlemanI readily agreed to send our hardwood installer, Jerry, back out to his home on Saturday, June 20, to address his concernsWe are a very professional companyWe want our customers completely satisfied with the work we do for them and will do whatever it takes to make the customer happyThis is how we do business and how we have done it for the past yearsTo give you a little insight into pre-finished hardwood installation, all pre-finished hardwood has what is called “overwood.” This means when one board is slightly higher than the next oneThis is how the pre-finished floor is manufacturedThe complaint that Mrs [redacted] had about a board not being flush was over one board being half the width of a credit card higher than the board next to itThe boards that we repaired were completely within industry standards and were not cutting feetSince Mrs [redacted] was not happy with her work being done within industry standards we did an additional repair at no additional cost to make her happy with the job.In response to her request for a refund of our services, we do not feel that this would be fair to us considering the fact that she never paid for the repair, the prior homeowner paid for the job and has contacted us saying that they are happy with the work we didWe also do not feel that we owe a refund since we resolved her complaint within days and the repairs are done to her satisfaction.It is unfortunate that Mrs [redacted] has taken her issues to you when everything was resolved within days of her original complaintI feel that we have handled this situation as professionally as we could have given the circumstances with how she belittled and spoke to me and my staffSincerely,Chris M***
RevDex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,*** ***
These people are highly unprofessional and do not want to be held accountable for their bias and cruel actions. I will keep this complaint onn file
Revdex.com:At this time, my complaint,ID ***regarding Rainbow Shops has been resolved I thank you for your intervention I am sure this helped tremendously.I sent an email to the Rainbow Shops via their website (***) The response to
my email was to deny a credit because I had accepted the store credit on the date they refused to give a full refund to my credit card. I contacted the Revdex.com after I received the email denying my credit I also sent a letter to the CEO of Rainbow Shops at the *** *** *** *** ** *** address Lastly, I made a dispute with my credit card company Within a week of contacting the Revdex.com, I received a call from Rainbow Shops indicating that I would receive a credit However, Rainbow Shops did not provide any written correspondence of this decision I waited for days after disputing with my credit card to confirm that Rainbow Shops had indeed followed through on the decision they gave me on the telephone call phone I called this morning and my Discover card says that indeed Rainbow Shops did provide a credit to my account.I am elated to receive my credit, but I am dismayed that it was provided only after having to write to you I followed all the company's guidelines to receive a full credit, but Rainbow Shops wanted to discourage me from receiving the full credit I deserved and as promised on the company's documents I believe that companies should be fined when this type of behavior takes place.But thank goodness the Revdex.com exists to help.Sincerely, *** ***
Revdex.com:At this time, my complaint, ID *** regarding Rainbow Shops has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:At this time, my complaint, ID *** regarding Rainbow Shops has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,
*** ***
We are writing to you in reference to ID# Thank you for the opportunity to defend our position, in the world of *** and social media this is refreshingWe were contracted by Mrs*** *** (***), the seller of the propertyMrs*** *** is the new homeowner
On June 18, 2015, our employee Jerry, an employee of years, arrived at the home to repair thirteen boards in a pre-finished floorAt the time of arrival, during the repairs and at the time or Jerry’s departure from the home, Mrs*** was present and not one complaint or concern was mentionedJerry confirmed their satisfaction with our workThat afternoon Mrs*** telephoned my office with the claim that we destroyed her home with dustShe was rude and insulting to my office staffAn attempt was made to explain to Mrs*** that the boards needed for the repair must be cut inside, where the repair is being made, in addition, the boards that needed to be removed have to be cut out of the floorThe dust that was made was minimalMrs*** is greatly exaggerating the extent of the dust that was left in her house.Mrs*** claims to have received only rude responses to her issuesThis is not trueWe tried to speak with her in a cordial manner but she just kept being rude to us and yellingI returned Mrs***'s phone call first thing the morning of June 19, I did not call her in an aggressive, violent state as she claimedIt was in fact Mrs*** that was aggressive, Her claim was that dust was left all over her house, every inch and now occupants were cutting their feet on the boardsThis is completely falseShe then proceeded to lecture me about business practices and standards in a rude and insulting wayAfter over minutes of being berated and yelled at I finally hung up the phoneShe would not listen to one word of what I had to say about her repairs and what we could do to solve thisI wanted us to be able to come to a solution to make her happyApproximately minutes later Mr*** called my officeHe informed me that he did not believe the repairs were made correctlyHe was a very nice and respectful gentlemanI readily agreed to send our hardwood installer, Jerry, back out to his home on Saturday, June 20, to address his concerns. We are a very professional companyWe want our customers completely satisfied with the work we do for them and will do whatever it takes to make the customer happyThis is how we do business and how we have done it for the past yearsTo give you a little insight into pre-finished hardwood installation, all pre-finished hardwood has what is called “overwood.” This means when one board is slightly higher than the next oneThis is how the pre-finished floor is manufacturedThe complaint that Mrs*** had about a board not being flush was over one board being half the width of a credit card higher than the board next to itThe boards that we repaired were completely within industry standards and were not cutting feetSince Mrs*** was not happy with her work being done within industry standards we did an additional repair at no additional cost to make her happy with the job.In response to her request for a refund of our services, we do not feel that this would be fair to us considering the fact that she never paid for the repair, the prior homeowner paid for the job and has contacted us saying that they are happy with the work we didWe also do not feel that we owe a refund since we resolved her complaint within days and the repairs are done to her satisfaction.It is unfortunate that Mrs*** has taken her issues to you when everything was resolved within days of her original complaintI feel that we have handled this situation as professionally as we could have given the circumstances with how she belittled and spoke to me and my staff. Sincerely,Chris M***
At this time, I have been contacted directly by Rainbow Shops regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here] They have responded to me with a $gift card to their store, however it hasn't been received
yet
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
***
*** ***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,*** ***
Revdex.com:At this time, I have not been contacted by Rainbow Shops regarding complaint ID ***.Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this not resolvedI received a partial refund in the amount of $with a balance of still fueI returned all the merchandise that I received from Rainbow
ShopsI was contacted by Rainbow via email and stated as muchWhat is the next step in pursuing the balance of my refund?
Sincerely,
*** ***