K9 Carts

Dr. Mr. [redacted], You placed your order on our website under the “Rentals Section”. Your order was number “[redacted]” for a “Rear Support Dog Wheelchair Rental”. All rentals are clearly defined on our website under the “Rentals” section. The headline on the order page is: “Rear Support Dog Wheelchair...

Rental”. The cost overall cost of that wheelchair is $447 which breaks down into the 3 payments of $149. The rental terms and conditions are a requirement to process the order online. No rental order can be processed without the acknowledgement of our rental terms and conditions as defined: Refund Policy Non-Refundable Carts: We do not offer a refund on the following carts: All rental carts. Rentals “Once a completed rental order is received, full payment for a rental of the design wheelchair I have selected plus the UPS shipping charges will be charged to my credit card. At the end of the rental period I may either elect to purchase the wheelchair outright for the retail cost of the wheelchair less the rental fee, extend the rental lease or return the wheelchair at my expense within 7 business days of the completion of the contract. If we do not receive the wheelchair back in that time period then your account will be charged the balance due on a new wheelchair. I understand that there is no refund after my wheelchair has been shipped. Should you cancel your order before it has shipped we will refund 80% of your rental fee. If no contact has been made within 2 (two) days of the rental expiration, you will be charged for an additional 2 (two) weeks, or if applicable, the remaining cost of the wheelchair.” We received no contact from you during the rental process regarding any payments and charged you in the three total payments in accordance to the program. You were emailed each rental invoice with no response from you until the rental period was over. Thank you, K9 Carts