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K9 Mastery

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K9 Mastery Reviews (3)

Dear Dispute Resolution Specialist,The account of what occurred between myself and the client filing the complaint as relayed by the client is highly inaccurate.After receiving a voicemail from the client, I returned his callWe spoke via phone for over an hour regarding his dog's issues, his goals, his physical limitations and the equipment I use and requireWe decided that group classes were the best option for him as it would allow the most distractions for his dog and insure that he would end up being able to control the dog's behavior around other dogs and animals, which was not currently the caseDuring our conversation, he asked about a consultation with his dog prior to enrollingI told him that I normally don't do consultations as I feel they are a waste of my client's time and money, but I would be more than happy to schedule one for him if he wanted to pay the additional $consultation fee, which he declinedIn regards to the equipment, he was aware that I required the use of a prong collarThis is not only stated on my website, but we also spoke in length about why and how I use it and that I would not allow use of the martingale collar he was currently using on his dog in class as it would not be sufficient and would pose a danger to himself and other dogs/people in my classI also told him to leave his dog in his vehicle until I could verify the equipment was properly fitted on his dog as bringing her out in a group class setting without the right equipment would be dangerousHe told me he understood, agreed, and would Sign up for classesI instructed him to enroll online which would allow him to complete all the paperwork ahead of time, and that he could either pay online at time of enrollment or at the first classWhen he asked me what preferred, I stated I would prefer prepayment due to classes being busy so that the payment process would not take up more of his time by requiring him to wait until everyone was done to pay and it wouldn't require me to take time away from others by making them wait for me to process his paymentOnce he enrolled, I once again sent him a list of required equipmentAt no time was I ever contacted by the client stating that he was not comfortable using the equipment required or would not be willing to use itIn fact, after enrolling, I heard NOTHING from him for weeks.After weeks, the client texted me saying that he would be attending class on that SaturdayWhen he arrived, he not only ignored my instructions to not get his dog out of the vehicle, but he also had her on the wrong equipmentHis dog was on a cloth martingale style collar which we had specifically discussed on the phone as not being acceptableOne of the reasons I require all aggressive dogs to stay in vehicles until I can verify all equipment is on and fitted properly is because I hold classes on my ranch in which I have livestock guardian dogs that patrol to keep predators off of the propertyIgnoring my instructions put everyone at riskAlso, having his dog on the incorrect type of equipment was even more dangerous as she could have slipped out of the collar and was close to doing so once I reached him as when I walked up he was holding a portion of the collar in his hand, gathered as though to tighten it and take up the slack that was in itWhen I approached and saw that his dog was not on proper equipment, I quickly asked if he had the prong collar in the truck so I could make sure his dog was secured quicklyThe client's response was "NoI didn't get oneI don't like them and will not use them." To this I simply responded, "Then you cannot participate in the class." At this time, he said "Ok.", got back in his vehicle and leftLater I received a text from him stating that he expected a full refund, to which I responded he should re read the terms and conditions he agreed to when he enrolled in the classes which state that all fees are non¬refundable.I have attached a copy of the electronic contract that he filled out and the terms and conditions he agreed to when enrolling.It is unfortunate that the client never once in over weeks contacted me regarding his concern for the equipment, and it is even more unfortunate that he refused to follow instructions that are given for the safety of himself and others, however, I did not refuse services to himI simply told him that without the required equipment he will not be able to participateAt this point, however, continuing any kind of business relationship with the client seems extremely unlikely since he refuses to follow instructions or use proper equipment

Dear Dispute Resolution Specialist,The account of what occurred between myself and the client filing the complaint as relayed by the client is highly inaccurate.After receiving a voicemail from the client, I returned his call. We spoke via phone for over an hour regarding his dog's issues, his...

goals, his physical limitations and the equipment I use and require. We decided that group classes were the best option for him as it would allow the most distractions for his dog and insure that he would end up being able to control the dog's behavior around other dogs and animals, which was not currently the case. During our conversation, he asked about a consultation with his dog prior to enrolling. I told him that I normally don't do consultations as I feel they are a waste of my client's time and money, but I would be more than happy to schedule one for him if he wanted to pay the additional $125 consultation fee, which he declined. In regards to the equipment, he was aware that I required the use of a prong collar. This is not only stated on my website, but we also spoke in length about why and how I use it and that I would not allow use of the martingale collar he was currently using on his dog in class as it would not be sufficient and would pose a danger to himself and other dogs/people in my class. I also told him to leave his dog in his vehicle until I could verify the equipment was properly fitted on his dog as bringing her out in a group class setting without the right equipment would be dangerous. He told me he understood, agreed, and would Sign up for classes. I instructed him to enroll online which would allow him to complete all the paperwork ahead of time, and that he could either pay online at time of enrollment or at the first class. When he asked me what preferred, I stated I would prefer prepayment due to classes being busy so that the payment process would not take up more of his time by requiring him to wait until everyone was done to pay and it wouldn't require me to take time away from others by making them wait for me to process his payment. Once he enrolled, I once again sent him a list of required equipment. At no time was I ever contacted by the client stating that he was not comfortable using the equipment required or would not be willing to use it. In fact, after enrolling, I heard NOTHING from him for 3 weeks.After 3 weeks, the client texted me saying that he would be attending class on that Saturday. When he arrived, he not only ignored my instructions to not get his dog out of the vehicle, but he also had her on the wrong equipment. His dog was on a cloth martingale style collar which we had specifically discussed on the phone as not being acceptable. One of the reasons I require all aggressive dogs to stay in vehicles until I can verify all equipment is on and fitted properly is because I hold classes on my ranch in which I have livestock guardian dogs that patrol to keep predators off of the property. Ignoring my instructions put everyone at risk. Also, having his dog on the incorrect type of equipment was even more dangerous as she could have slipped out of the collar and was close to doing so once I reached him as when I walked up he was holding a portion of the collar in his hand, gathered as though to tighten it and take up the slack that was in it. When I approached and saw that his dog was not on proper equipment, I quickly asked if he had the prong collar in the truck so I could make sure his dog was secured quickly. The client's response was "No. I didn't get one. I don't like them and will not use them." To this I simply responded, "Then you cannot participate in the class." At this time, he said "Ok.", got back in his vehicle and left. Later I received a text from him stating that he expected a full refund, to which I responded he should re read the terms and conditions he agreed to when he enrolled in the classes which state that all fees are non¬refundable.I have attached a copy of the electronic contract that he filled out and the terms and conditions he agreed to when enrolling.It is unfortunate that the client never once in over 3 weeks contacted me regarding his concern for the equipment, and it is even more unfortunate that he refused to follow instructions that are given for the safety of himself and others, however, I did not refuse services to him. I simply told him that without the required equipment he will not be able to participate. At this point, however, continuing any kind of business relationship with the client seems extremely unlikely since he refuses to follow instructions or use proper equipment.

Dear Dispute Resolution Specialist,The account of what occurred between myself and the client filing the complaint as relayed by the client is highly inaccurate.After receiving a voicemail from the client, I returned his call. We spoke via phone for over an hour regarding his dog's issues,...

his goals, his physical limitations and the equipment I use and require. We decided that group classes were the best option for him as it would allow the most distractions for his dog and insure that he would end up being able to control the dog's behavior around other dogs and animals, which was not currently the case. During our conversation, he asked about a consultation with his dog prior to enrolling. I told him that I normally don't do consultations as I feel they are a waste of my client's time and money, but I would be more than happy to schedule one for him if he wanted to pay the additional $125 consultation fee, which he declined. In regards to the equipment, he was aware that I required the use of a prong collar. This is not only stated on my website, but we also spoke in length about why and how I use it and that I would not allow use of the martingale collar he was currently using on his dog in class as it would not be sufficient and would pose a danger to himself and other dogs/people in my class. I also told him to leave his dog in his vehicle until I could verify the equipment was properly fitted on his dog as bringing her out in a group class setting without the right equipment would be dangerous. He told me he understood, agreed, and would Sign up for classes. I instructed him to enroll online which would allow him to complete all the paperwork ahead of time, and that he could either pay online at time of enrollment or at the first class. When he asked me what preferred, I stated I would prefer prepayment due to classes being busy so that the payment process would not take up more of his time by requiring him to wait until everyone was done to pay and it wouldn't require me to take time away from others by making them wait for me to process his payment. Once he enrolled, I once again sent him a list of required equipment. At no time was I ever contacted by the client stating that he was not comfortable using the equipment required or would not be willing to use it. In fact, after enrolling, I heard NOTHING from him for 3 weeks.After 3 weeks, the client texted me saying that he would be attending class on that Saturday. When he arrived, he not only ignored my instructions to not get his dog out of the vehicle, but he also had her on the wrong equipment. His dog was on a cloth martingale style collar which we had specifically discussed on the phone as not being acceptable. One of the reasons I require all aggressive dogs to stay in vehicles until I can verify all equipment is on and fitted properly is because I hold classes on my ranch in which I have livestock guardian dogs that patrol to keep predators off of the property. Ignoring my instructions put everyone at risk. Also, having his dog on the incorrect type of equipment was even more dangerous as she could have slipped out of the collar and was close to doing so once I reached him as when I walked up he was holding a portion of the collar in his hand, gathered as though to tighten it and take up the slack that was in it. When I approached and saw that his dog was not on proper equipment, I quickly asked if he had the prong collar in the truck so I could make sure his dog was secured quickly. The client's response was "No. I didn't get one. I don't like them and will not use them." To this I simply responded, "Then you cannot participate in the class." At this time, he said "Ok.", got back in his vehicle and left. Later I received a text from him stating that he expected a full refund, to which I responded he should re read the terms and conditions he agreed to when he enrolled in the classes which state that all fees are non¬refundable.I have attached a copy of the electronic contract that he filled out and the terms and conditions he agreed to when enrolling.It is unfortunate that the client never once in over 3 weeks contacted me regarding his concern for the equipment, and it is even more unfortunate that he refused to follow instructions that are given for the safety of himself and others, however, I did not refuse services to him. I simply told him that without the required equipment he will not be able to participate. At this point, however, continuing any kind of business relationship with the client seems extremely unlikely since he refuses to follow instructions or use proper equipment.

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Address: 414 Walnut Creek Rd, Bastrop, Texas, United States, 78602

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