KA Ketterlin, LLC

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: 12458705.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, our customer ordered our Skin Cream and Eye Serum on 10/06/2017 and, according to our trial terms and conditions, paid the shipping and handling fees of $4.99 and $4.97.Those terms and conditions also go on to explain that they will be charged the full price for the shipments after the trial expires. They are free to call in and cancel the trial any time they like, within its duration. The customer’s trial did thereafter expire on 10/20/2017 and was subsequently charged for the original shipments,$89.95 for the Skin Cream and $89.92 for Eye Serum. After the trial expires, a subscription begins wherein the customer is sent a new shipment of each product every thirty days, and charged accordingly. Customer contacted our Customer Service on 10/23/2017 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing full refunds for the charges on 10/20/2017,$89.95 for the Skin Cream and $89.92 for Eye Serum as a way to apologize to our customer for any misunderstanding when placing the order. Here are the refund confirmations:$89.95 Trans ID:[redacted] dated 11/02/2017.      $89.92 Trans ID:[redacted] dated 11/02/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.Sincerely, [redacted]