***, I am happy to hear that the issue with your warranty has been resolvedThank you for both your patronage and patiencePlease call the store if we can be of further assistance. Sincerely,Adam D***
Complaint: ***
I am rejecting this response because: In till I have what I was promised in writing, on a hand written receiptI am going to keep rejecting your responseIt should not take over months to get what you were promised.
Sincerely,*** ***
Complaint: ***I am rejecting this response because: This complaint was cancelled months agoI got my issue resolved by the other store in TigardDon'tknow why I am getting a response now months later.Sincerely,*** ***
Hi ***,
Thank you for the feedback and for working with us on this partThe part has been ordered several times and the manufacturer keeps shipping the wrong partWe spoke to them again and reorderedWe don't usually buy new parts for used items when we repair them, but in this case we
arePlease keep in contact with us and call the store anytime and speak with George or IbrahimWe apologize for the amount of time it has taken
Typed Response from Kaady Appliance to ID# ***
DESIRED SETTLEMENT: Get an answer for the missing part.Kind regards,
Adam D***
I called led the store and a refund in the amount of $is available for pick upThe remaining balance is withheld as a service chargeOur technicians are unable to alter customer homes in anyway to install appliancesIf you remove the matter underneath the linoleum we can have Robert back out
to install
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
I spoke with Matt at Kaady's and he offered a reasonable solution to the issue. He explained that they had been having issues with some details in customer service and apologized for the situation.
He provided a suitable replacement for the dryer and assisted with loading it into my truck, I installed the new dryer and have not had any issues since.
I am pleased with the response.Sincerely, [redacted]
Thank you for the feedback! I apologize for your experience. Please call George at the Eastside store at 503-253-3850. He has promised to exchange your product for you. You may go to the store and use the disputed amount of $750.00 store credit to put toward a refrigerator or alternatively receive...
the desired settlement of $450.00. We will need to pick up the original Amana refrigerator when we deliver the new one.
We were able to exchange the dryer. That took care of everything. We had looked for a motor for the unit but we couldn't find one in a timely manner. I apologize it took so long.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted],
Youre right. It shouldn't take that long. This is not normal for a wrong part to be shipped over and over. I understand that [redacted] has been in touch with you throughout this process keeping you updated. I understand your frustration and want to work with you to resolve this. Kaady Appliance sells and warranties thousands of appliances each year for the past 29 or 30 years and have been fully accredited with the Revdex.com with an A rating for the majority of the time. We love our community and our customers.
What can we do for you. From what I understand you bought 2 rebuilt units. During delivery each unit were scratched. You were told that the panels would be replaced. One panel has been replaced and the other panel we have tried to buy multiple times and keep receiving the wrong part. Please call Mike at the Eastside store. I have spoken to Mike and he is fully prepared to refund your credit card upon the return of the item.
Again, this is an extreme case of a difficult part to replace. Please call Mike and he will refund your card for the one item, or, alternatively you can work with [redacted] to get the item fixed. The part cost more than the item, George just wanted to make sure you were getting what you wanted. We are all about customer service and want you to be pleased.
I have called the consumer to try and set up a time to go out and address the consumers concerns. At this point I have not heard back from the customer but I did provide my direct cell number for a call back.
***, I am happy to hear that the issue with your warranty has been resolvedThank you for both your patronage and patiencePlease call the store if we can be of further assistance. Sincerely,Adam D***
Complaint: ***
I am rejecting this response because: In till I have what I was promised in writing, on a hand written receiptI am going to keep rejecting your responseIt should not take over months to get what you were promised.
Sincerely,*** ***
Complaint: ***I am rejecting this response because: This complaint was cancelled months agoI got my issue resolved by the other store in TigardDon'tknow why I am getting a response now months later.Sincerely,*** ***
Hi ***,
Thank you for the feedback and for working with us on this partThe part has been ordered several times and the manufacturer keeps shipping the wrong partWe spoke to them again and reorderedWe don't usually buy new parts for used items when we repair them, but in this case we
arePlease keep in contact with us and call the store anytime and speak with George or IbrahimWe apologize for the amount of time it has taken
Typed Response from Kaady Appliance to ID# ***
DESIRED SETTLEMENT: Get an answer for the missing part.Kind regards,
Adam D***
I called led the store and a refund in the amount of $is available for pick upThe remaining balance is withheld as a service chargeOur technicians are unable to alter customer homes in anyway to install appliancesIf you remove the matter underneath the linoleum we can have Robert back out
to install
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
I spoke with Matt at Kaady's and he offered a reasonable solution to the issue. He explained that they had been having issues with some details in customer service and apologized for the situation.
He provided a suitable replacement for the dryer and assisted with loading it into my truck, I installed the new dryer and have not had any issues since.
I am pleased with the response.Sincerely, [redacted]
Thank you for the feedback! I apologize for your experience. Please call George at the Eastside store at 503-253-3850. He has promised to exchange your product for you. You may go to the store and use the disputed amount of $750.00 store credit to put toward a refrigerator or alternatively receive...
the desired settlement of $450.00. We will need to pick up the original Amana refrigerator when we deliver the new one.
- Kaady Appliance
Provided a refund to the customer three weeks ago. I have taken care of them. They are happy and we are done.
We were able to exchange the dryer. That took care of everything. We had looked for a motor for the unit but we couldn't find one in a timely manner. I apologize it took so long.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
[redacted],
Youre right. It shouldn't take that long. This is not normal for a wrong part to be shipped over and over. I understand that [redacted] has been in touch with you throughout this process keeping you updated. I understand your frustration and want to work with you to resolve this. Kaady Appliance sells and warranties thousands of appliances each year for the past 29 or 30 years and have been fully accredited with the Revdex.com with an A rating for the majority of the time. We love our community and our customers.
What can we do for you. From what I understand you bought 2 rebuilt units. During delivery each unit were scratched. You were told that the panels would be replaced. One panel has been replaced and the other panel we have tried to buy multiple times and keep receiving the wrong part. Please call Mike at the Eastside store. I have spoken to Mike and he is fully prepared to refund your credit card upon the return of the item.
Again, this is an extreme case of a difficult part to replace. Please call Mike and he will refund your card for the one item, or, alternatively you can work with [redacted] to get the item fixed. The part cost more than the item, George just wanted to make sure you were getting what you wanted. We are all about customer service and want you to be pleased.
I have called the consumer to try and set up a time to go out and address the consumers concerns. At this point I have not heard back from the customer but I did provide my direct cell number for a call back.