Thank you for the feedback! I apologize for your experiencePlease call George at the Eastside store at 503-253-He has promised to exchange your product for youYou may go to the store and use the disputed amount of $store credit to put toward a refrigerator or alternatively receive the desired settlement of $We will need to pick up the original Amana refrigerator when we deliver the new one - Kaady Appliance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with Matt at Kaady's and he offered a reasonable solution to the issueHe explained that they had been having issues with some details in customer service and apologized for the situation He provided a suitable replacement for the dryer and assisted with loading it into my truck, I installed the new dryer and have not had any issues since I am pleased with the response.Sincerely, [redacted]
***, Youre rightIt shouldn't take that longThis is not for a wrong part to be shipped over and overI understand that [redacted] has been in touch with you throughout this process keeping you updatedI understand your frustration and want to work with you to resolve thisKaady Appliance sells and warranties thousands of appliances each year for the past or years and have been fully accredited with the Revdex.com with an A rating for the majority of the timeWe love our community and our customers What can we do for youFrom what I understand you bought rebuilt unitsDuring delivery each unit were scratchedYou were told that the panels would be replacedOne panel has been replaced and the other panel we have tried to buy multiple times and keep receiving the wrong partPlease call Mike at the Eastside storeI have spoken to Mike and he is fully prepared to refund your credit card upon the return of the item Again, this is an extreme case of a difficult part to replacePlease call Mike and he will refund your card for the one item, or, alternatively you can work with [redacted] to get the item fixedThe part cost more than the item, George just wanted to make sure you were getting what you wantedWe are all about customer service and want you to be pleased
We were able to exchange the dryerThat took care of everythingWe had looked for a motor for the unit but we couldn't find one in a timely mannerI apologize it took so long
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Thank you for the feedback! I apologize for your experiencePlease call George at the Eastside store at 503-253-He has promised to exchange your product for youYou may go to the store and use the disputed amount of $store credit to put toward a refrigerator or alternatively receive the desired settlement of $We will need to pick up the original Amana refrigerator when we deliver the new one - Kaady Appliance
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I spoke with Matt at Kaady's and he offered a reasonable solution to the issueHe explained that they had been having issues with some details in customer service and apologized for the situation He provided a suitable replacement for the dryer and assisted with loading it into my truck, I installed the new dryer and have not had any issues since I am pleased with the response.Sincerely, [redacted]
***, Youre rightIt shouldn't take that longThis is not for a wrong part to be shipped over and overI understand that [redacted] has been in touch with you throughout this process keeping you updatedI understand your frustration and want to work with you to resolve thisKaady Appliance sells and warranties thousands of appliances each year for the past or years and have been fully accredited with the Revdex.com with an A rating for the majority of the timeWe love our community and our customers What can we do for youFrom what I understand you bought rebuilt unitsDuring delivery each unit were scratchedYou were told that the panels would be replacedOne panel has been replaced and the other panel we have tried to buy multiple times and keep receiving the wrong partPlease call Mike at the Eastside storeI have spoken to Mike and he is fully prepared to refund your credit card upon the return of the item Again, this is an extreme case of a difficult part to replacePlease call Mike and he will refund your card for the one item, or, alternatively you can work with [redacted] to get the item fixedThe part cost more than the item, George just wanted to make sure you were getting what you wantedWe are all about customer service and want you to be pleased
We were able to exchange the dryerThat took care of everythingWe had looked for a motor for the unit but we couldn't find one in a timely mannerI apologize it took so long
Provided a refund to the customer three weeks ago. I have taken care of them. They are happy and we are done.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]