KaaPri Enterprises, Inc.

***, customer purchased vehicle, Ford Explorer, on 8/13/and also purchased a month / 100,mile ESP warranty that carries a $deductible per visitThe customer did receive a copy of the contract because the customer copy is not in her file but the dealer copy is which I have
made a copy of and will fax to youi will also be faxing to you a copy of the Indiana law that requires us to collect sales tax on deductiblesI have talked to the General Manage (*** ***) here at the dealership and he is willing to refund this customer the $that she paid here yesterday as a goodwill adjustment, but that she would be responsible for paying the deductible on future visits being that she did sign the contract
Please contact me with any questions
*** ***
Ray Skillman Ford
317-884-

At Ray Skillman Performance Ford we sell vehicles two ways, either "certified" or "as is" depending on the miles and year of the vehicle.  On July 8, 2015 [redacted] and [redacted] purchased a 2011 Ford Taurus with 80,175 "AS IS".  I am including...

copies of paperwork that was signed by them acknowledging that they purchased the vehicle 'AS IS'.  When we sell a vehicle "AS IS" we do put it through a safety inspection, which is what we did with this vehicle as well. I am also including copies of the service ticket where the Taurus was put through a safety inspection, and passed, the day [redacted] and [redacted] purchased the Taurus.  An "AS-IS" safety inspection is more of a 'quick' inspection then a certified inspection based on the fact that there are fewer things to check which makes it less time consuming.    The first time [redacted] and [redacted] reached out to us was for a concern with the way their Taurus shifted.  They stated that the transmission was "slipping" and sometimes "slamming" into gear.  [redacted] also stated that he had driven another Taurus since they purchased this one and it was a much smoother ride.  Even though the vehicle was sold "AS-IS" we elected to diagnose and repair the vehicle free of charge. The transmission control module was reprogramed and 2 new shock absorbers were replaced as a good will gesture.  The vehicle is currently in our shop with a totally unrelated concern of a brake vibration  and a vibration at high speeds.  We were able to duplicate at 70 miles per hour and  I just instructed our service department to one last time repair the vehicle at our expense as a final good will gesture.  None of these issues have been safety related.   In regards to the title work, it was completed on August 5th.  The hold up on getting the title work processed was that we were waiting on [redacted] to provide us with a current pay stub to verify his income.  It is my understanding that this was a clear requirement from the lender at the time they purchased the vehicle.       Sincerely,   Dave E[redacted] General Manager Ray Skillman Ford

The car was sold AS-IS as documented in the attachments sent with the previous e-mail.  The safety inspection was completed as documented in the attachments sent with the previous e-mail.  [redacted] and [redacted] elected to purchase an extended service contract (administered from a 3rd party provider) that does in fact cover certain components of the vehicle for 36 months and 36,000 miles.    [redacted] and [redacted] have not had any out of pocket repair expense, Ray Skillman Ford has taken care of the expense.    Ray Skillman Ford is fully aware of our responsibility to provide our customers with their title work within 21 days.  Ray Skillman Ford is also aware if the title work is not provided within 21 days the customer may give us written notice demanding delivery of a valid certificate of title within 10 days and may return the vehicle if the title work is not provided within that period of time.  This did not happen.  The only written correspondence we received  was the letter from the Revdex.com dated 8/6/2015.  [redacted] and [redacted] stated that they received their title work on Aug 8th, just 2 days after we received their correspondence through you.  We regret that [redacted] and [redacted] are unhappy with their experience here and have tried very hard to overcome that.  I have attached a copy of the 21 day Affidavit signed by both Ray Skillman Ford and [redacted] Mace. Sincerely, Dave E[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I [redacted] have been cooperative in this hole process.  When I talked to John from Skillman Ford when I first had problems, He did say get it there and they would take care of it. I then asked were they going to pay to have it hauled there and he said no that getting it there would be at my expense. Since the car only had 1600 miles on it I thought Ford would take care of it but I took it with a grain of salt and said I would try and get it there. I'm self employed and to try and get it there was not possible and if it was a minor issue as a O2 sensor or something simple why pay or haul it 11 hours for a 5 minute fix.  I then took it to Forest City Ford and let them figure out if it was something simple.  I hauled it there and they ran their tests and  #5 cylinder had lost compression. Forest City Ford is a authorized Ford dealer but the car also has the Roush upgrade from ford. They did not want to do the work as they were not Roush certified. I then called another Ford dealership that was close and they are Rouch certified.  I then took it to them and they ran their tests and came up with the same conclusion that # 5 lost compression. We still don't know what caused the issue. Its been in a dealership since April 2nd with nothing done to it. When I purchased the car I did ask John if there was anything else that could be done performance wise to it and he said yes we have sold a tuner that would enhance the motor even more to take it from the 675hp to 700hp plus. I had him order it as he said the tune would have to be special ordered for the car. He NEVER once said by putting this tuner on that I would automatically lose all my factory warranty. I tried getting Ford to warranty and Roush and they both said with a different tuner on it they wouldn't. I collect older and newer sports cars and wanted this for my collection. This car has not been abused in any way. The tires are mint and has not been hot roddd in anyway shape or form. John has emailed me and said he would sell me a new motor for cost to help me out and that I could write it off on my business. I told him he could buy it and write if off on his own business. I also talked with the two Ford dealers that have looked at it and asked them if they sold this car would they recommend a product that would void the Ford manufactures warranty and they both said absolutely no!! John also stated that they would have had a better chance at getting it warrantied than the Authorized dealers I took it to. As long as its a Ford Authorized and a Roush Authorized dealer , I believe it shouldn't matter where its fixed at. If I buy a car from a dealer in Texas brand new and have it shipped to me and I have a problem with it after 1600 miles am I suppose to drive to Texas if I have a issue?? In my opinion, John from Skillman Ford advertises that they are the #1 in Roush sales and they will do anything to keep the # 1 spot. He was questioning the fuel I was running and I told John that I ran the premium 91 octane fuel as it says that im suppose to use. He then said that maybe I got some bad fuel from a place where I got the fuel.  I told him that was impossible because I have my own premium tank at my shop. He found this hard to believe so I sent him a picture of my fuel tanks to verify. He then asked why I had my own tanks and I told him up here in the Midwest there are very few fuel stations that have premium fuel. Since we are in the corn belt ethanol fuel is highly pushed. He even called Pritchards Ford and talked with the shop manager to see if this was common around here which he verified. Never the less I told John I would call my fuel provider and have it tested by a independent lab which they did and it came back clean of water and 91 plus octane and also forwarded the email to John. Skillman Ford says I have been uncooperative is ridiculous. The car has been in the shop for over two months and I didn't contact the Revdex.com till 5/26/2015 hoping that Skillman would get the car back on the road. There is a warning sticker that Pritchards Ford noted on the side of the computer that Roush states any alteration to the computer voids their warranty. Plain and simple, I feel John from Skillman should not have recommended the tuner he sold me. It should not matter where I take a new for vehicle to have work done as long as its a certified repair shop. When selling something that is going to void a factory warranty there should b a disclaimer to sign off on that states this item will void factory warranties. Last but not least we still have no idea what has caused this issue but no one wants to cover it. Skillman Ford keeps passing the buck and hoping it will get thrown under the bus! Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did receive the Gift Card Finally!! And the business is correct in that I received it from Ford Motor Company 
Regards,
[redacted]

Dear [redacted], Ray Skillman Ford and Southside Hyundai has been in contact with customer [redacted] about a complaint filed with the Revdex.com.  Ray Skillman Hyundai at no time intended to misguide or deceive our customer about Hyundai Blue Link product.  After further review this...

seems to be a simple miscommunication between Ray Skillman and our customer [redacted].  We pride every Ray Skillman dealership in having nothing but the best customer service and feel as if Ray Skillman's reputation has a proven track record of this.  Although we feel as if this is a simple miscommunication on both sides we have decided to refund our customer $504.90.  This refund will pay for the customer to have Remote Blue Link coverage for the rest of the customers auto contract.  A portion of the complaint also asked that our dealership provide information about Hyundai Blue Link packages and this information is explained and shown to every Hyundai Blue Link customer at the time of sale.  It seems our customer [redacted] is happy again and has better understanding. Ray H[redacted] Sales Manager 317-885-9800

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Mr. [redacted] did purchase the car from us in December.  I remember he was very insistent that it be ready by a certain time with very short notice.  We did everything we could to make that happen.  He then stated he would like more power in his vehicle and asked what upgrades were...

available.  We stated there are many aftermarket components for Mustangs, but about the only thing really left that could make much difference on his car would be a custom tune from a custom tuner.  We explained we do not tune vehicles, but we work with an aftermarket mod shop as most performance dealers do.  He insisted we order him one and take it out of his original deposit.  We did at his request.  The Mustang aftermarket industry is vast and there are a lot of companies that supply aftermarket upgrades to enhance the performance of these cars.  We did explain that any modification whether it be a spark plug or an air filter or anything NON OEM, if related to a failure would not be covered by the manufacutures warranty, and that warranty is strictly up to the manufacturer/s not the dealer and it is what YOU are comfortable with.  There are customers all over the country with these products and no issues.  He stated he was aware of that and mentioned Turbo Diesels and tuners.  He stated he was coming by to pick up the product when it came in and we told him we could show him how to use it.  He didn't make it in and asked us to ship it instead, so we did via Fedex.  He installed it on his own, we did not install it for him.  When he first indicated he had an issue with the car around the end of January, he had taken it to a small unequipped dealer in Iowa.  We talked with them and tried to find out what the issue was, but they were not really equipped to deal  with it.  The customer said himself, "These guys don't know what they are doing." We told him, lets get it here so our guys can diagnose the issue and figure out how to fix it. He asked how much it would be to transport it here and we gave him a quote from a shipper. (He picked it up in person originally and often works semi local to us) He said, "I will bring it myself on my trailer."  We said ok.  We awaited his arrival....He never showed up.  About 6 weeks later in the middle of March, we received a call from ANOTHER dealer in Iowa asking what to do with the car....We were a little confused because he was going to get the car here for us to look at, and try to get the problem solved.  Instead he again took it somewhere else.  If it could be warrantied, that's great, if not, we could try to at least diagnose and help him in whatever way possible as the selling dealer.  Since he never brought the car, all we could do is blindly try to assist in any way we could think of to a third party dealer on what would essentially be a non warranty repair.  The issue is, since he had the car, you just don't know what could have happened without seeing it.  There could have been bad fuel in it, he could have installed his tuner on his own incorrectly.  There are a number of things.  Without seeing how he installed his equipment.  Without having the car and knowing what this issue is, if it will happen again, all we could offer was to sell him a replacement motor at cost and ship it to his dealer of choice.  He has been uncooperative in letting us assist him.  If the car were her and we could have diagnosed the true issue is, if it will happen again, all we could offer was to sell him a replacement motor at cost and ship it to his dealer of choice.  He has been uncooperative in letting us assist him.  If the car were here and we could have diagnosed the true issue, and the programmer who designed the tune was at fault, we could address that with them and try to help that way since we deal with that company.  We no way of doing that remotely via a 3rd party dealer on a non OEM warranty repair if he doesn't want to cooperate.  If he was at fault for the failure and not the tuner company, all we can do is sell him the replacement engine at dealer cost.  Again, we have no idea what happened with the car since it left.  He took delivery of the car in OEM condition.  We have always tried to do everything we could to accommodate this customer to the best of our abilities.Sincerely,David E[redacted]General ManagerRay Skillman Ford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Let me be the first to correct the statement that the car is "AS IS."  IF the care was sold to us "AS IS" then why do we have a warranty?  A 12 month, 36,000 mile warranty?  And AUGUST 5th to send us our title paperwork is not acceptable.  The dealership LEGALLY had 21 days FROM THE DATE OF SALE to provide us with that documentation and they FAILED to do so.  We received our title paperwork in the mail on August 8th, after the BMV had closed for the day.  So now, [redacted] has had to take a day off work today as our PAPER PLATE provided on the date of sale of the vehicle was EXPIRED prior to us receiving our title paperwork.The comment regarding waiting on a pay stub?  Income was verified at time of purchase.  And again was requested from our finance company a couple days after purchase as they had not received documentation from the dealership for proof of income.  So "waiting on a checkstub" that was provided the day of sale and again a couple days after the sale directly to our finance company is not a valid excuse.    And if they were waiting on  a "paystub" then why was I advised TODAY, upon contacting the BMV that they have had the correct and necessary documentation for titling / plating purposes since JULY 8, 2015 from Ray Skillman and advised due to the expired plates on our vehicle, to seek private legal counsel regarding this matter.  If they received the necessary paperwork on the 8th of July - there is NO excuse for the dealership to have not provided us with our paperwork within the LEGAL 21 DAY time-frame, let alone having us receive it once our paper plate expired.  At this point - a complaint has been filed with the Attorney General's Office regarding this dealership not adhering to their legal responsibilities.  Their advisement will be taken under consideration along with that of the BMV.  
Regards,
[redacted] Roberts [redacted] Mace