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Kabam, Inc. Reviews (278)

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/09/25) */
Thank you for taking the time to submit this matter to us.
We would like to sincerely apologize for the amount of time it's taken to address the situation with you.
After investigating the specific ticket you have brought to us it has...

been determined that the original response you received about the Master Hammers was incorrect. At the time we had been informed by the Game Teams that the Master Hammers were not supposed to be a 100% success rate; however they were a VERY high success rate. After reporting this to them, and through many discussions, they decided to allow them to be 100% and had determined that your piece of gear had been leveled to 13 but there might have been a visual issue.
You reported back that you had refreshed the application and was still unable to see the gear at level 13 and following through with an investigation the Game Teams determined the best course of action was to grant you another Master Hammer.
We are very sorry that this matter did take so long to initially be resolved by the game teams, other issues going on in the game that had a higher impact had taken precedence and resources were stretched thin. This does not excuse our behavior but does help place perspective as to why it took so long for the matter to be fully resolved.
As a token of our apology we would like to grant you some more Master Hammers (10) for any current or future gear you may receive while playing the game.
Regards,
Kabam Support
Initial Consumer Rebuttal /* (3000, 12, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So basically you're giving an excuse why us as customers don't matter. When u look at item description on Master hammer it states " use this hammer to forge your gear one level up." No where does it say "a chance to level your gear." It bothers me the most when you say "you had higher impact issues to deal with. Without us as your customers you would not have any issues to deal with. The mail we when we send a ticket to you, says you will receive a response within 24 hours. This is rarely the case. The hammers you are giving me is great .... But I want better customer service experiences with you as a company and as the Revdex.com can see it took you almost a month to respond to them as well. How do you expect people to continue to play and spend money when we don't get answers or when we do they are false answers.
Final Business Response /* (4000, 14, 2015/10/29) */
Hello,
First, we would like to apologize for any inconvenience that this may have caused. We can certainly understand how missing Campaign Rewards and failed Master Hammers would be frustrating.
Our Game Team has performed extensive investigations on both Master Hammers and Campaign, and have been unable to reproduce anything leading to Chests disappearing or Master Hammers failing on forge attemps. Based on your ticket, I can clearly see how certain you are that both issues occured how you explained.
With that said, after reveiwing your account, we have granted two Master Hammers (lvl12) for the failed Hammers you reported initially, and we have also added two Lunete's Token Trunks for the issue reported in case # XXXXXXXX. You will see this take effect on your next login or app refresh.
Please feel free to contact us if you have further questions and we'll be happy to assist you.
Best Regards,
Kabam Support

Complaint: [redacted]I am rejecting this response because:I am rejecting this response because:you have failed to prove to me that I did violate any terms. You share the details of your investigation so I have no chance to defend myself. Therefore I want a full refund of all the money I've ever spent with you. Or the account unbanned.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Contacting Support is indeed useless. I recently had a 3 ticket, 20 emails conversation with your support and the only thing I received was template replies and when I requested a manager or someone that has a brain to actually try to understand my complain and issue my tickets were just closed. I’m not sure how you expect to receive information from us like this. Furthermore, each agent provided incorrect and contradictory replies... I DESERVE comesation for the HORRIBLE service you provide and the flawed game you give us. I don’t mind to open 10 Revdex.com cases for each issue I encounter until I get corresponding compensation because your customer service is as useful as a house made of toilet paperSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best they are going to do. I will advance to the legal system at this point, as it is beyond the scope of the Revdex.com's ability to enforce action. I appreciate sincerely your assistance with this matter, regardless of the poor end results, and thank you for what you do.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:there are 39 pages and counting on bug that haven't gotten fixed. They just released an update and nothing was fixed. [redacted]Sincerely,James[redacted]

Hello,Thank you for taking the time to back in touch with us.We would like to once again apologize for any confusion that this matter may have caused. When the Parry Mastery was updated, the Parry node buff was not. Due to the fact that node buffs function differently than Mastery's it is possible for updates to one not to apply to the other. With that being said we understand that this is inherently confusing, and goes against our original intention of the update. We will be updating the node buff Parry to function identically to the Mastery it shares a name with, and as a showing of good faith we have provided 500 Units to your account for the confusion. We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week. Regards,Kabam Support

Initial Business Response /* (1000, 5, 2016/01/07) */
Greetings,
Thank you for taking the time to submit this case to us.
We understand that you have noticed charges on your account that you believe to be unauthorized. Our recommendation is to contact your credit card company to replace your...

card and to report the fraud.
Thank you for your time and patience.
Regards,
Kabam Support

Initial Business Response /* (1000, 5, 2015/11/03) */
Hello,
Thank you for taking the time to submit this to case to us.
We would first like to apologize for any frustration the Champion balances may have caused. Deadpool was one of many Champions that were balanced in July, and his power was...

toned down to better reflect the current state of the Contest. With the masteries that were introduced around the time such as Willpower Deadpool's regenerative abilities were much to cumbersome to fight against in Arenas and it was a popular community concern.
With that being said though we did tone down some of his excessive power the Champion is still very strong, and is by no means rendered obsolete by these Champion balances. With that being said as a showing of good faith for the frustration we have allocated 275 Units to your account. We did want to mention that we will be enforcing periodic Champion balances throughout the Contest to tone down oppressive Champions, and reinforce weaker Champions and we will be unable to provide any compensation for these balance changes in the future.
We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week.
Regards,
Kabam Support
Initial Consumer Rebuttal /* (2000, 7, 2015/11/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate that Deadpool will not be restored to his former strength (what I paid for, not this water downed version AFTER I paid for him). What I do I take issue with is what you call "excessive strength" and that you state he is "still very strong" and "not obsolete". I disagree vehemently these statements.
He is not in the top ten character use list for AQ, why? Because he was so weakened, that his usefulness was destroyed in the character "re-balance". This egregious weakening made it where no serious player would use what would have been a powerful and exclusive character had it not been for your bait and switch tactics.
As far as not compensating for future character re-balanced, maybe Kabam should not directly sell us a character and weakening it like a dealership selling a car then coming in the night and changing the engine to a weaker/less fuel efficient version.

Initial Business Response /* (1000, 5, 2015/10/09) */
Hello [redacted],
Thank you for taking the time to submit this case to us. We are very sorry for any inconvenience, or confusion that this issue may have caused you, but after reviewing the details associated with the account in question, it does...

appear that this account was banned due to a violation of our Terms of Service. We do apologize if this was not made clear in your initial inquiry, and we assure you that moving forward we will do our best to provide more transparency with regards to issues such as these.
Please understand, however, that as the sharing of account information is strictly prohibited by our Terms of Service, we did feel that this was the necessary course of action to take, and as it does appear that you are not the original owner of this account, we do apologize but we will be unable to overturn this suspension.
We thank you for your patience and understanding in this matter.
Best regards,
Kabam Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same generic answer I am give me each time I request assistance from them. I fully understand if that account needs to be banned. At this point the only thing I am requesting is to be reimbursed for the money that I have used to upgrade and enhance the game. I would appreciate a refund since I did not know that I was in breech of the terms of service. Thank you.
Final Business Response /* (4000, 11, 2015/11/04) */
Hello [redacted],
Thank you for the update. We are very sorry for any inconvenience that this issue may have caused, but please understand that we will be unable to honor your request as we cannot offer the reimbursement of Mithril from an account that has been banned or suspended for Terms of Service violations.
Please understand that it is ultimately the player's responsibility to review our Terms of Service, and that by utilizing our services, you agree to these terms.
You can view our Terms of Service here: https://www.kabam.com/corporate/terms-of-service
Thank you for your patience and understanding in this matter.
Best regards,
Kabam Support
Final Consumer Response /* (4200, 13, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When you download the game and install it onto your device, where does it say "It is the players responsibility to review and abide by the terms of service."? I have been playing Kabam games for over two years and there has never been a prompt to review the terms of service.
Furthermore, I was not asking to receive a mithril reimbursement to the account that was banned. I was asking for the option of recieving mithril to the account that I currently have under the correct e-mail address. That, or I would like a partial refund in the form of a check or an Apple iTunes credit.
I would understand the nature of your banning and subsequent refusal to allow me to play again if only I had agreed to the terms of service prior to playing the game.
May I remind you that I contacted you to change the e-mail address. I would not have intentionally done that if I had thought it was a breech of terms. Regardless I am looking for an answer a little more substantial than an automated response which gives the appearance of indifference toward the unsatisfied customer.

Greetings,Thanks again for taking the time to get in touch with us, and we hope you are having a wonderful day thus far. As mentioned previously we do our best to provide a clear expectation of what items are included in each and every offer, and we do believe that we met these expectations with both the [redacted]. With that being said we do appreciate your feedback, and as always will strive to be even more clear in the future. Though we sincerely appreciate your feedback, allocating a refund for these offers is beyond the scope of what we can provide. Additionally, we understand that this may not have been the exact response that you were hoping for and we would like to sincerely apologize for any disappointment that it may have caused as this was not our intention, but we hope that this information has been helpful regardless. Thanks again for taking the time to get in touch with us, and we hope that you have a wonderful rest of your week.Regards,Kabam Support

Initial Business Response /* (1000, 5, 2015/12/19) */
Greetings [redacted],
Thank you for opening this case. If we understand correctly, you have some concerns related to potential bias by a Kabam employee as well as allegations of favoritism towards certain members of the Hobbit: Kingdoms of...

Middle-earth "Fellowship" group. We are very sorry to hear this, but we will be glad to address this matter for you!
We assure you that providing our community with a fair and balanced gaming atmosphere is a top priority for our team, so this is a concern that we take very seriously. Rest assured that our team will be investigating these allegations, though we would to clarify the following:
First, with regards to the Hobbit: Kingdoms of Middle-earth Fellowship group, please understand that the majority of the members of this group are comprised of members selected by our community via election. If you feel that the feedback that these players are providing to our Game Team are not representative of the community as a whole, there will be additional opportunities in the future to elect new members to represent these interests.
Next, with regards to the allegations of players breaking forum rules - we will be happy to investigate this matter further. Our team will be contacting you shortly via our ticketing system (Case # XXXXXXXX) to request additional information. Once we can learn the specifics of what occurred, we will be more than happy to ensure that the appropriate actions are taken.
Finally, with regards to the suspension of your Forum account, our team will be reviewing this matter, though if you have any specific inquiries, we would like to discuss these concerns in Case # XXXXXXXX as this would be a more secure avenue to discuss your account details.
Thank you for your patience and understanding!
Best regards,
Kabam Support
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am disappointed with this response and do not accept it! Below will explain why;
The fellowship's original members were not chosen by the players, they were hand picked by Kabam for whatever reason (as the reason for these players being picked has never been disclosed). More recently we have had 5 new members elected. Only 120 players in the entire game bothered applying for the fellowship (most view it as pointless and ineffective) and of those 120, Kabam hand picked 20 candidates that the community were allowed to pick from. So I strongly disagree that the fellowship was elected by the playing community. Also the fellowship currently comprises of THIRTEEN members- so the FIVE (out of 20 choice we had) that were elected is NOT THE MAJORITY. It is lies or misunderstanding of their own game like this, that frustrates players so much.
Someone contacting me in the form of a ticket: I have already been contacted which is great, however I haven't heard back since sending my reply. The ticket system is broken, and is criticised by all the players- even fellowship members have openly criticised customer support on the forums. So I sadly hold very little hope that my issue will be resolved through this communication channel. Usually with instances like this (from previous experience with customer support) they will say the same copy and paste.. we take it seriously... will investigate thoroughly... and then 'we will be unable to divulge the outcome of the investigation due to privacy reasons'. Then we never hear back and the ticket is closed. So again, I hold very little hope for it being resolved in a satisfactory way.
MIDDLE GROUND: I would like official acknowledgement I was wrongly banned. It would go a long way to restoring my faith in Kabam if they prove they respect their customers and are willing to admit when a clear failing has happened on their part.
Secondly I would ask for the scrapping of the player moderator system on the forums. It is grossly unfair some players can ban other players, especially when the player moderators are biased towards some users and unprofessional. Only yesterday a fellowship member who is also a moderator (threads have been started calling into their question their integrity many times) stated clearly that Kabam are interested in catching cheats, and they don't care that players cheat. This was rather funny, considering Kabam try and shield the fellowship and player moderators from player criticism, yet the fellowship and player moderator, saw no problem in directly accusing Kabam of refusing to enforce their own ToS.
So that is my MIDDLE GROUND... I would view this matter satisfactorily dealt with if I receive an official apology for being wrongfully banned and the removal of player moderators- considering Kabam moderators are on the forums daily ([redacted] doing a particularly good job) there really isn't a need for player moderators anyway. I'm even willing to let the unprofessional employee who gave me the unjustified ban of the hook, and drop my [redacted] against them. That is my compromise, because though I am still unhappy with that employee for playing favourites (evidence has been submitted in the ticket case) I would accept the apology as a sign that Kabam acknowledge I was wrongly banned.
Kind Regards,
[redacted])
[redacted] Response Date bumped because: Holiday
Final Business Response /* (4000, 9, 2016/01/13) */
Hello [redacted],
Through our correspondence with you in Case XXXXXXXX, it does appear that we have come to a resolution regarding the matters that you have brought forth. While we would like to apologize for any inconvenience caused by these issues, we hope that the information that we have provided has helped to bring some clarity to this matter. We thank you for your support!
Best regards,
Kabam Support
Final Consumer Response /* (2000, 11, 2016/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Through the correspondence of this ticket I finally received confirmation I had been wrongly banned. It makes me feel vindicated and the apology was welcomed.

Hello Josh, Thank you again for reaching out to share your concerns issues in the game and the service you've received. We're reviewed this case and your previous case history, and appreciate you taking the time to share your feedback about your experiences. We are always looking to improve the service we provide to our players. Currently, we are unable to verify any known performance-related issues on the server that would result in issues with latency in the game. We must confirm that the issues you've mentioned appear to be related to the device you are using or the install of the game on the device. In these cases, we would recommend that if troubleshooting does not help, you should attempt to access the game using a fresh install or another device. In this case, the troubleshooting steps we provided is the most technical assistance we can provide here. As such, you should be able to contact our Support directly in the game and we'll be more than happy to continue working with you there. Thanks again for playing Marvel Contest of Champions, and we hope you have a good rest of your weekend. Best, Kabam Support

Greetings,Thanks for taking the time to get back in touch with us.We do completely understand why players may be frustrated with the recent balance changes, or with any balance changes for that matter. However, with these changes, we feel the Contest will be in a much more balanced and fair state, and we hope more players will feel empowered to pick their favorite Champions. We understand that this may be a challenging change but ultimately we do believe this will allow us to provide the best gameplay experience possible for all of the Marvel community.As mentioned previously allocating a refund to your account is beyond the scope of what we are able to provide in this situation. We returned all in game currency that was used to purchase the Willpower mastery plus a mastery respec point, and provided all T4 Catalyst upgrade materials that were used to Rank up any Leadership Champions if sold during the following time frame: Wednesday, July 27th until August 10th. Additionally, we will be providing players with 1,500 5 Star Shards for each rank unlocked in Double Edge, Liquid Courage, or Coagulate prior to July 27th by the end of the day August 2nd. However, that is the maximum that we can provide for this matter. Thank you again for reaching out to us and providing your thoughts on this balance update. We do hope you have a wonderful rest of your day and wish you the best of luck in the Contest!Regards,Kabam Support

Hello,Thank you for contacting Kabam Customer Support.After a final review of your account we were able to confirm that your account has indeed been permanently banned due to the fact that the account has violated our Terms of Service, specifically using third party software to manipulate the game...

in the Labyrinth of Legends. We will be unable to discuss the exact details that lead to the action taken on your account in order ensure the security of the game. With that being said this decision is final, and will not be overturned. Regards,Kabam Support

From: [redacted] Sent: Monday, September 19, 2016 12:17 PMTo: info <[redacted]>Subject: Complaint ID: [redacted]
 
Dear Sirs,
 
I am still waiting to hear back from you regarding Kabam's response to my rejection of their response. I would really like to get this matter rapped up. It seems to be taking a long time.
 
Kabam continues to completely ignore the main concerns of my complaint. Wording that Kabam themselves wrote, which appears at the top and bottom of the offer clearly states that the purchaser will receive 3x 2550 units, or 7650 total units. Whether Kabam did not intend to give the purchaser 7650 units is irrelevant, it's what they put in the offer and they have collected money from me for said offer, and they are not giving me what I paid for.
 
Kabam states in their response: "we clarify that the offer is three times the value of the original offer in the advertisement". This is completely untrue as there is no original offer mentioned. It appears as a stand alone offer. You can see this to be true in the screen shot I attached to my complaint.
 
Kabam needs to take responsibility for what they wrote in the offer, whether they made mistakes in writing it or not. They can't just keep ignoring it. I've even offered to accept the 7660 units in lieu of a refund. This would cost Kabam nothing at all and we could get this settled.
 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/30) */
Greetings,
Thank you for reaching out to Kabam Support in regards to the recent issue you experienced in game when attempting to purchase currency packages.
We apologize for any inconvenience this issue may have caused you. We have...

investigated your account and our records do show the two packages purchased. Unfortunately it also appears that you have already spent the currency from these packages on Premium Hero Crystals which have also already been opened and applied to your account. Since the currency from the mistakenly purchased package has already been spent, and the items open and applied, we will be unable to refund you this purchase.
We apologize for any confusion, but thank you for your patience and understanding.
Best regards,
The Kabam Team

Initial Business Response /* (1000, 5, 2015/12/10) */
Hello,
Thank you for taking the time to submit this to case to us.
There are several in-game factors which determine the drop rates of Champions, such as Specialty Crystals containing a greater chance at the featured Champion, Class...

Crystals only providing Class Champions, ect. We believe that our system keeps a strong balance of offering an opportunity to win while maintaining the rarity and integrity of those valued items. We also wanted to mention that though the featured Crystals indeed have increased chances at obtaining the featured Champions the difference may go unnoticed depending on the sample size. Increased chances does mean that it is much easier to obtain the featured Champion, however, it is still possible to have a bit of bad luck and not obtain the Champion. With that being said providing a refund for services rendered is beyond the scope of what we can provide in this situation per our Terms of Service which has been linked below for your convince.
We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week.
Regards,
Kabam Support
https://www.kabam.com/corporate/terms-of-service
Initial Consumer Rebuttal /* (3000, 7, 2015/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is the same pr response that has been given to me before. They promote gambaling so that they can make as much money as possible. Thier business practice may be not be illegal but it is unethical. They treat thier customers like work horses and when you have a disagreement with them they ignore you buy handing out these pr responses instead of actually trying to make the customer happy. I spent 1200+ plus dollars and telling me it's bad luck means they rely on gambaling practices to make income on the game. These practices are even illegal in some states which nullify Thier TOS. I belive in the brand but not the company who is trying to milk as much money as possible. I spent a lot on this game and should not be treated as if I am asking somthing for free. I invested in this company and if they want to continue treating Thier customers this way, they will create an enemy and I will go after the company untill they fix thier business or they shut down. I understand they need to make money but they have no right to treat Thier customers as disposable objects they have rights, ethics, and morales. Which this company clearly lacks.if they continue giving these thoughtless responses and do not settle or give what I asked originally which is the charecters promised I will file with the federal trade commission. Thier Chief financial officer has been indicted in the past and was released on technicalities and I am sure the FTC would like to check up on him to see how he is doing. If kabam keeps sending response like this and treating thier customers like disposable income I will make sure there will be war with the public and goverment. (I mean non violent war by turning them in to various agencies, so please do not take that as a physicall threat which you acuse your customers all the time so you don't have to deal with them.)
Final Business Response /* (4000, 9, 2015/12/23) */
Hello,
Thanks again for taking the time to submit this to case to us.
Again we would like to apologize for any frustration or disappointment that the Crystal system may have caused, however, we do believe the current chances for 4 Star, and featured Champions keeps a strong balance of offering an opportunity to win while maintaining the rarity and integrity of those valued items. For instance if 4 Star Champions were easy to obtain there would be no value in having them because everyone would have 4 Star Champions. This is the same reason players are not excited about obtaining a 2 Star Champion, because the Champions are so common that each player has them. As mentioned previously providing a refund for services rendered in this matter is beyond the scope of what we can provide in this situation.
We appreciate you taking the time out of your day to contact us and hope that you have a great rest of your week.
Regards,
Kabam Support
[redacted] Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/10/21) */
Hello,
Thank you for contacting us regarding your issue with unassigned Knights.
We reviewed your account and found that this issue was addressed in case # XXXXXXXX. As we mentioned in this case, we have investigated reports of unassigned...

Knights. What we have found is one of two scenarios: the player's device is not synced correctly with our servers and shows an incorrect amount of Gold, which is required for the Knight to remain assigned, or attacks cause enough Gold loss to pillaging that the Knight is automatically unassigned. We have been unable to find evidence of Knights unassigning without cause.
As we've provided the maximum allocation for this issue, we feel that it is appropriate for no further adjustments to be made. We sincerely apologize for the inconvenience this has caused for you.
Please feel free to contact us if you have further questions and we'll be happy to assist you.
Best Regards,
Kabam Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I do not accept the response from Kabam because this is NOT a case of UNASSIGNED Knights because of a lack of gold to keep the knight assigned this is a issue where a knight took over for my highest knight (with my best defense gear and highest level) with a lower knight with no gear. If it was an issue where there was no gear to retain a marshal then the reports would show no marshal. My knight was not unassigned because of lack of gold he was replaced. No gold was pillaged before the lower knight took over. It is funny that they provided the maximum allocation but I know that other players that have had this happen to them they got all of their troops and might back. I am asking for no less than what is given to other players. Again let me say that my knight was not unassigned my knight was replaced with a lower knight. Actually at the beginning of this week there was a glitch where a reinforcing knight took over for the player's [redacted] no matter the level.
Thank You,
[redacted]
Final Business Response /* (4000, 9, 2015/11/04) */
Hello,
First, we would like to apologize for any inconvenience that this may have caused and we will be happy to review this matter for you.
After a careful review of your account and a detailed investigation into this issue, we determined that your original request for full troop restoration was something that was outside the scope of what we can offer in these situations. That being said, we greatly value your support and we wanted to help you out as much as possible. Through the battle reports provided, we confirmed 1 billion in Might losses, which led us to grant you an allocation of 500 million Might in troops as a courtesy. As you later contacted us letting us know that you were unhappy with this first allocation, we made an additional allocation of 276 million Might in troops to help address your concerns.
After a final review of this case, we have determined that under these circumstances our team has provided the maximum allocation of troops that we can for this issue. Please note that we will not be able to provide any further allocations to you in regards to this specific issue. Once again, you have our sincerest apologies for the frustrations this issue has caused - please know that should you encounter any other issues you are absolutely welcome to reach out to us at any time and we will be more than happy to assist you in any way we can.
Best Regards,
Kabam Support

Complaint: [redacted]I am rejecting this response because: Once again it's Kabam making it clear they will do nothing more than steal from their long term customers. They have stolen from so many of us and will do nothing to make this right. I'm not surprised. A quick search of Kabam customer service brings up nothing but complaints. The company has poor reviews everywhere outside of the [redacted] play store and it's no surprise.  They used bait and switch tactics to steal my money. I paid for a product that they will not provide me. I would not have spent any money on the product they are providing today as it is not even a shadow of the former game. I expect a refund in full.Sincerely,[redacted]

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