Mr [redacted] came to our dealership to have the water leak issue repairedWe provided Mr [redacted] with a vehicle while we worked on his car We took both A pillar covers off in order to inspect for any leaks We also took the foot well covers and removed the carpet to check for leaks We then water tested the vehicle for an hour and no leaks were foundWe let the vehicle run with the A/C and found the drain was not hooked up correctly from the factory We reconnected and retested for leaks and none were found As far as the radio concern, we test drove the vehicle to try to duplicate the problem and was unable to duplicate it No updates are available at this time We apologize for the inconvenience
Revdex.com:I was contacted by Mandy [redacted] on Friday, June 16th at 3:pm, she asked if I received my Drivers License and car floor mats, I confirmed that I did received those itemsMandy also informed me that the dealership will install a remote car starter, she advised me to call her back next week Wednesday June 21st about setting up an appointment for remote install I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Muhammad [redacted]
Complaint: [redacted] I am rejecting this response because: the complaint wasn't solely the result of a trade in and its market valueThe complaint is mainly regarding the complete misrepresentations and out right lying done by the employees at this location to coax potential buyers into the dealershipDupage never at any time planned on honoring the price quoted to me, knowing it would result in me wasting a day driving through a snow storm to come inThis unethical practice seems to be the long standing reputation of Dupage Chrysler, Dodge, Jeep as hundreds of reviews and complaints from different customers state the sameThe attitudes of the employees and overall experience was abhorrent Sincerely, [redacted]
In regards to the complaint from John [redacted] unfortunately we the dealership do not make the rules or eligibility requirements for the incentives The incentives (rebates) are based on where the vehicle is being titled Before John [redacted] drove from Iowa we went over the incentives We do agree there was a misunderstanding with the military incentive Because of the misunderstanding DuPage Chrysler Dodge Jeep Ram is willing to give John $as a good will gesture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is all I was requesting from the salesperson all alongHe ignored my e-mails, phone messages and then did not call when he promised he wouldI had to go to him, and he still denied any knowledge of the difference in the payment amountThe business's response is incorrect in that my brother-in-law is Bob ***, and he accompanied me twiceHis name is not on the contract; mu husband Darrell came with the 2nd time we went there, and it's his name on the contract with mineThere was no price negotiation on the first visit; Bob (salesman) wasn't in until the next nightAll we asked about was the 30% off sticker on the car's windshield, which the man who shows you the cars said wasn't valid due to a small asterisk on the window, tooHe called a 3rd man over, who said the same - the asterisk made all the differenceI did call the General Mgrthe next day, asking about all of that; he confirmed the other men's statements, but offered to work up a price for meWhen he called back, it was a price less than the 30%I still showed it to the salesman that 2nd visit, and he said I must have misunderstood because it was still too lowHe checked and came back with a higher figure and we went from there.I don't understand how people can use scare tactics to try to bully us into purchasing a Lifetime WarrantyI see that wasn't mentioned hereI'd like to know that they have been made aware of the complaint in hopes of sparing other elderly people from the same treatment later.I'd like to know how they have an A+ rating when one look at the reviews shows a very different story87% Negative reviews - I wish I'd looked down that far before handAll I saw was the A+Anyone I speak to now about autos or ***s and this dealer in particular says "don't go there -they are the worst" and many reviews on other social media have complaints about added on pricingI wish I'd asked around before I went there, because I wouldn't have bought from them and would have saved money and lot of my timeI'd like to do the same for others in the futureAnyhow, I thank you for your assistance, and I'd be glad to accept a check for the $that is owed to make the payments what we agreed to.I'm thankful that you help to resolve problems between businesses and peopleI didn't realize that before Sincerely, Maxine ***
I spoke with Corrina regarding her complaint Corrina purchased a 8/Added Care Plus with a $deductible As a good will gesture DuPage has agreed to change her coverage to a Maximum Care with a $deductible We had to have [redacted] Service change the coverage which is now complete I forwared the proof of change to Corrina
The service contract has been cancelled based on the communications from this compliant Unfortunately the sales tax was not included at any timeThe refund for the service contract will be mailed to Anthony [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bryce ***
I Mandy [redacted] spoke with Elizabeth and apologized for the delay in getting her the $referral check DuPage Dodge has mailed a check to Elizabeth per her request
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your help in this matterThis issue has been resolved and we will rate later Sincerely, [redacted]
First of all we apologize for the misunderstanding between the salesperson and Maxine and her brother-in-law Darrell Darrell and Maxine are both on the purchase and both signed the contract at $for months The service contract is optional and the vehicle is under factory warranty which is good at any [redacted] dealer in the United States We want our customers to have a good experience The negotiations for this deal went on for a couple of days As a good will gesture DuPage [redacted] is wiling to give Maxine a check for $
[redacted] had a meeting with the customer on Friday, May 6th to go over all of the paper work Everything was explained to the customer and they left satisfied As a good will gesture, we gave them a year oil change package
The drivers license was left here and we overnighted the license to Mr [redacted] We shipped the floor mats and owners manual as well DuPage Chrysler Dodge Jeep apologizes for the experience and as a good will gesture we are going to give MR [redacted] the remote start he requested
Mr [redacted] came to our dealership to have the water leak issue repairedWe provided Mr [redacted] with a vehicle while we worked on his car We took both A pillar covers off in order to inspect for any leaks We also took the foot well covers and removed the carpet to check for leaks We then water tested the vehicle for an hour and no leaks were foundWe let the vehicle run with the A/C and found the drain was not hooked up correctly from the factory We reconnected and retested for leaks and none were found As far as the radio concern, we test drove the vehicle to try to duplicate the problem and was unable to duplicate it No updates are available at this time We apologize for the inconvenience
Revdex.com:I was contacted by Mandy [redacted] on Friday, June 16th at 3:pm, she asked if I received my Drivers License and car floor mats, I confirmed that I did received those itemsMandy also informed me that the dealership will install a remote car starter, she advised me to call her back next week Wednesday June 21st about setting up an appointment for remote install I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Muhammad [redacted]
Complaint: [redacted] I am rejecting this response because: the complaint wasn't solely the result of a trade in and its market valueThe complaint is mainly regarding the complete misrepresentations and out right lying done by the employees at this location to coax potential buyers into the dealershipDupage never at any time planned on honoring the price quoted to me, knowing it would result in me wasting a day driving through a snow storm to come inThis unethical practice seems to be the long standing reputation of Dupage Chrysler, Dodge, Jeep as hundreds of reviews and complaints from different customers state the sameThe attitudes of the employees and overall experience was abhorrent Sincerely, [redacted]
In regards to the complaint from John [redacted] unfortunately we the dealership do not make the rules or eligibility requirements for the incentives The incentives (rebates) are based on where the vehicle is being titled Before John [redacted] drove from Iowa we went over the incentives We do agree there was a misunderstanding with the military incentive Because of the misunderstanding DuPage Chrysler Dodge Jeep Ram is willing to give John $as a good will gesture
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This is all I was requesting from the salesperson all alongHe ignored my e-mails, phone messages and then did not call when he promised he wouldI had to go to him, and he still denied any knowledge of the difference in the payment amountThe business's response is incorrect in that my brother-in-law is Bob ***, and he accompanied me twiceHis name is not on the contract; mu husband Darrell came with the 2nd time we went there, and it's his name on the contract with mineThere was no price negotiation on the first visit; Bob (salesman) wasn't in until the next nightAll we asked about was the 30% off sticker on the car's windshield, which the man who shows you the cars said wasn't valid due to a small asterisk on the window, tooHe called a 3rd man over, who said the same - the asterisk made all the differenceI did call the General Mgrthe next day, asking about all of that; he confirmed the other men's statements, but offered to work up a price for meWhen he called back, it was a price less than the 30%I still showed it to the salesman that 2nd visit, and he said I must have misunderstood because it was still too lowHe checked and came back with a higher figure and we went from there.I don't understand how people can use scare tactics to try to bully us into purchasing a Lifetime WarrantyI see that wasn't mentioned hereI'd like to know that they have been made aware of the complaint in hopes of sparing other elderly people from the same treatment later.I'd like to know how they have an A+ rating when one look at the reviews shows a very different story87% Negative reviews - I wish I'd looked down that far before handAll I saw was the A+Anyone I speak to now about autos or ***s and this dealer in particular says "don't go there -they are the worst" and many reviews on other social media have complaints about added on pricingI wish I'd asked around before I went there, because I wouldn't have bought from them and would have saved money and lot of my timeI'd like to do the same for others in the futureAnyhow, I thank you for your assistance, and I'd be glad to accept a check for the $that is owed to make the payments what we agreed to.I'm thankful that you help to resolve problems between businesses and peopleI didn't realize that before Sincerely, Maxine ***
I spoke with Corrina regarding her complaint Corrina purchased a 8/Added Care Plus with a $deductible As a good will gesture DuPage has agreed to change her coverage to a Maximum Care with a $deductible We had to have [redacted] Service change the coverage which is now complete I forwared the proof of change to Corrina
The service contract has been cancelled based on the communications from this compliant Unfortunately the sales tax was not included at any timeThe refund for the service contract will be mailed to Anthony [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Bryce ***
I Mandy [redacted] spoke with Elizabeth and apologized for the delay in getting her the $referral check DuPage Dodge has mailed a check to Elizabeth per her request
We are sending the refund of $as requested by [redacted] I phoned [redacted] to apologize and hopefully we have resolved her experience
I phoned Amy and have set a meeting at DuPage Chrysler on Tuesday April 11th at 5:00pm to resolve this matter.Mandy [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your help in this matterThis issue has been resolved and we will rate later Sincerely, [redacted]
First of all we apologize for the misunderstanding between the salesperson and Maxine and her brother-in-law Darrell Darrell and Maxine are both on the purchase and both signed the contract at $for months The service contract is optional and the vehicle is under factory warranty which is good at any [redacted] dealer in the United States We want our customers to have a good experience The negotiations for this deal went on for a couple of days As a good will gesture DuPage [redacted] is wiling to give Maxine a check for $
[redacted] had a meeting with the customer on Friday, May 6th to go over all of the paper work Everything was explained to the customer and they left satisfied As a good will gesture, we gave them a year oil change package
The drivers license was left here and we overnighted the license to Mr [redacted] We shipped the floor mats and owners manual as well DuPage Chrysler Dodge Jeep apologizes for the experience and as a good will gesture we are going to give MR [redacted] the remote start he requested