Mr [redacted] violation letters have a header stating Shrubs/Trees which was first sent as a Friendly Reminder with no violation fee back in July Per the CC&R's that Mr [redacted] signed upon the purchase of his home, all lots must be kept cleaned and all plants trimmed As you can see per the attached picture the front yard shrubs need to be trimmed Per the communities policies and the violation letter that Mr [redacted] received he would have fourteen days from the date of the first letter to comply and get his yard cleaned before additional letters are sent with fines Regarding Mr [redacted] 's comment regarding payments Kachina Management and the Association's bank posts all payments the same day they are received Mr [redacted] states one of his checks cleared his bank account on the 16th yet was not deposited to his [redacted] account If the check cleared his account on the 16th then it would still be late Payments are due on the 1st and have a day grace period so the 16th would be a late fee but we would need to know what check number Mr [redacted] is referencing to look into the deposit date
Response did not address why charges were applied or on what date they were appliedJanuary quarterly payment was made on time, deducted from my bank account on 1/09/April quarterly payment was made on time, deducted from my bank account on 4/12/Statement attached shows a Balance Forward from 6/30/of $It is Kachina's responsibility to explain these charges , not mineThe valid fees for July quarterly payment were paid by me as shown in statement attachedKachina added a $admin fee on 8/16/17, again with no explanationCompany is overcharging without justification and hoping that no one will notice
Mr [redacted] violation letters have a header stating Shrubs/Trees which was first sent as a Friendly Reminder with no violation fee back in July Per the CC&R's that Mr [redacted] signed upon the purchase of his home, all lots must be kept cleaned and all plants trimmed As you can see per the attached picture the front yard shrubs need to be trimmed Per the communities policies and the violation letter that Mr [redacted] received he would have fourteen days from the date of the first letter to comply and get his yard cleaned before additional letters are sent with fines Regarding Mr [redacted] 's comment regarding payments Kachina Management and the Association's bank posts all payments the same day they are received Mr [redacted] states one of his checks cleared his bank account on the 16th yet was not deposited to his [redacted] account If the check cleared his account on the 16th then it would still be late Payments are due on the 1st and have a day grace period so the 16th would be a late fee but we would need to know what check number Mr [redacted] is referencing to look into the deposit date
Response did not address why charges were applied or on what date they were appliedJanuary quarterly payment was made on time, deducted from my bank account on 1/09/April quarterly payment was made on time, deducted from my bank account on 4/12/Statement attached shows a Balance Forward from 6/30/of $It is Kachina's responsibility to explain these charges , not mineThe valid fees for July quarterly payment were paid by me as shown in statement attachedKachina added a $admin fee on 8/16/17, again with no explanationCompany is overcharging without justification and hoping that no one will notice
Attached is Kachina Management's response to the above referenced complaint