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Kadence Healthcare

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Reviews Kadence Healthcare

Kadence Healthcare Reviews (8)

Kadence Healthcare provided rental products and service to [redacted] on July 7, At the time ofdelivery, Mrs [redacted] was instructed verbally and in writing to inform Kadence Healthcare immediately if herinsurance changes to ensure coverage continue for the rental productsShe was also advised at that time that sheis financially responsible for all costs if her health insurance fails to cover items, especially if she changes to ahealth insurance plan that Kadence Healthcare is not contracted withA copy of the document she signedagreeing to her responsibilities as a rental customer is attached herein.Mrs [redacted] changed her insurance policy to a health plan that would not cover the rental charges and failed tonotify Kadence Healthcare of the change in coverageKadence Healthcare was notified by the Mrs***'sprior insurance that her policy had changed and she was no longer covered under that planKadence Healthcarethen made several calls to the Mrs [redacted] with no successA letter was then mailed to Mrs [redacted] advising ofthe charges that she was responsible for since she changed to a health plan that was not paying for the rentalcharges and provided her options to return the products or pay the rental chargesMrs [redacted] failed to takeaction of the letterAs such, Mrs***'s credit card was charged for the services provided to her.It was only after Mrs***'s credit card was charged that she made contact with The Revdex.com.Kadence Healthcare contacted Mrs [redacted] upon receiving the complaint from the Revdex.comDuring that call Mrs[redacted] admitted to receiving calls and the letter from Kadence Healthcare and admitted to failing to take therequested and required action to prevent her from having to pay the charges she incurred.Kadence Healthcare advised Mrs [redacted] that her charges will not be refunded since she had changed to aninsurance plan that would not cover rental charges and Kadence Healthcare had made numerous notifications toher in advance of charging her credit card.Mrs [redacted] simply wants to shift her financial responsibility to Kadence Healthcare[redacted] Kadence Healthcare IncWalker

I had a very positive experience with Kadence Healthcare After being referred to another and waiting three and a half months with no CPAP machine, I was referred to Kadence A rep called me away and within a month I had the machine I am pleased with their promptness and their professionalism The other company did not reach out to me Within the month, I had three different reps from Kadence who called to bring me up to date on the paperwork

Good Morning, This issue was resolved on June 9th when the patient wrote to the Revdex.comWe advise him that it was an error in part of his insurance companyWhen we called and verified his insurance on the 2nd of April the insurance company provided the incorrect deductible information leading us to believe that he had not met his deductible and thus us calculating a much higher payment based on that informationWe did not here from the patient until he submitted a review on yelp regarding this mistakeHe never made any attempt to call us and discuss this issueOnce we read this on yelp we immediately called the customer and made sure to explain to him that we were misinformed about his deductible accumulationWe let the patient know that we were going to refund his amount of $on June 9thThe patient was not very responsive when we gave him the newsThis issue was resolved on June 9thThank You

Everyone I dealt with was helpful and courteous I'm quite happy with them as a company and with the products they supply me with

THE STAFF WAS FRIENDLY AND HELPFUL THEY RESPONDED TO OUR QUESTIONS DURING THE PRESENTATION

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Kadence Healthcare has stretched the truth and inserted events that did not happen When I first experienced problems with the machine I contacted the respiratory therapist who provided itShe suggested that I speak to the prescribing doctorI asked whether I would be able to return the machine if the doctor indicated that I no longer needed itI also asked if I would be able to receive a refund for the entire amount because I suspected the tubing and mask would not be returnable [redacted] , the RT, told me I would be able to get 100% of my money backShe also stated that if the machine is not working for me then there was no reason for me to keep itShe assured me that Kadence Healthcare was understanding and would be able to take the machine back I went to see the prescribing doctorWhile I was there he performed a test of my lungs, which was for something unrelated to the use of machineAfter consulting the doctor I elected to discontinue using the machineI never made any statement about problems with my lungs being related to use of the machineKadence Healthcare has fabricated this statement I have a bachelor's degree in biology and in graduate school I taught human anatomy and physiology at a college levelI am educated enough to know the difference between lung function and airway issuesI would never make such an uneducated statement about my lung function being related to this machine Also, I was told that I was simply returning the machineAt no time did anyone at Kadence Healthcare explain that they were converting the sale into a rental or that they do not typically accept returnsThis is another fabrication by Kadence Healthcare I was issued a credit of $but this is not the full amount promised by [redacted] , the respiratory therapist for Kadence Healthcare Regards, [redacted]

Kadence products are top of the line They are shipped with no delay, and they arrive intact and ready to use But the very best thing about Kadence is its customer service representatives They are spectacular!!! By phone or by email, they do everything they possibly can to give the very best service of any medical-related company I have ever dealt with They are kind, compassionate, intelligent, efficient, and cheerful I enjoy talking to them, and they are always helpful Can you think of any other business that causes you to look forward to talking to its customer service representatives? I didn't think so Kadence is wonderful! I am so glad I found out about it!

Good Morning, This issue was resolved on June 9th when the patient wrote to the Revdex.comWe advise him that it was an error in part of his insurance companyWhen we called and verified his insurance on the 2nd of April the insurance company provided the incorrect deductible information leading us to believe that he had not met his deductible and thus us calculating a much higher payment based on that informationWe did not here from the patient until he submitted a review on yelp regarding this mistakeHe never made any attempt to call us and discuss this issueOnce we read this on yelp we immediately called the customer and made sure to explain to him that we were misinformed about his deductible accumulationWe let the patient know that we were going to refund his amount of $on June 9thThe patient was not very responsive when we gave him the newsThis issue was resolved on June 9th Thank You

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Address: San Diego, California, United States, 92111-2013

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