Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Contact Name and Title: [redacted] manager Contact Phone: XXX XXX XXXX Contact Email: [redacted] @ [redacted] .com A representative from Momper Insulation has an appointment with the customer on 3/15/to see exactly what needs to be doneAfter we diagnose the problem we will do whatever is needed to make the repairDepending on the customer's schedule we can do it this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] from Momper visited our home on 3/to review the situationWhile we are moving forward, the situation is not resolvedAt this point, I am in contact with my siding contractor to determine the best way to move forward with installing the insulation as the easiest method would leave my new wood siding pock-marked with wood plugs that will not match the texture of the sidingI am hopeful that we will reach a reasonable resolution, but like to leave this case open until the issue is fully resolved Final Business Response / [redacted] (4000, 9, 2016/03/24) */ As of our phone conversation with the customer on 3/22/we are waiting for him to schedule the siding contractor to remove siding at our expenseWe will then be able to access the area that needs more insulation
Initial Business Response /* (1000, 6, 2017/11/20) */
Contact Name and Title: [redacted] Branch Mana
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@[redacted].com
Hand delivered fact card to the customer today. Told customer we are sorry for the lack of follow through on the required...
paperwork. As a gesture of goodwill we gave the customer a $25 gift certificate.
Initial Consumer Rebuttal /* (2000, 9, 2017/11/21) */
A representative from Momper brought the Fact Sheet and some reparation to my home on 11/20/17 with their apology for them taking so long to get this Fact Sheet to me. This was very appreciative of them and I shall consider the case closed. Thank you very much.
Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: [redacted] manager
Contact Phone: XXX XXX XXXX
Contact Email: [redacted].com
A representative from Momper Insulation has an appointment with the customer on 3/15/16 to see exactly what needs to be done. After...
we diagnose the problem we will do whatever is needed to make the repair. Depending on the customer's schedule we can do it this week.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from Momper visited our home on 3/15 to review the situation. While we are moving forward, the situation is not resolved. At this point, I am in contact with my siding contractor to determine the best way to move forward with installing the insulation as the easiest method would leave my new wood siding pock-marked with wood plugs that will not match the texture of the siding. I am hopeful that we will reach a reasonable resolution, but like to leave this case open until the issue is fully resolved.
Final Business Response /* (4000, 9, 2016/03/24) */
As of our phone conversation with the customer on 3/22/16 we are waiting for him to schedule the siding contractor to remove siding at our expense. We will then be able to access the area that needs more insulation.
Initial Business Response / [redacted] (1000, 5, 2016/03/14) */ Contact Name and Title: [redacted] manager Contact Phone: XXX XXX XXXX Contact Email: [redacted] @ [redacted] .com A representative from Momper Insulation has an appointment with the customer on 3/15/to see exactly what needs to be doneAfter we diagnose the problem we will do whatever is needed to make the repairDepending on the customer's schedule we can do it this week Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] from Momper visited our home on 3/to review the situationWhile we are moving forward, the situation is not resolvedAt this point, I am in contact with my siding contractor to determine the best way to move forward with installing the insulation as the easiest method would leave my new wood siding pock-marked with wood plugs that will not match the texture of the sidingI am hopeful that we will reach a reasonable resolution, but like to leave this case open until the issue is fully resolved Final Business Response / [redacted] (4000, 9, 2016/03/24) */ As of our phone conversation with the customer on 3/22/we are waiting for him to schedule the siding contractor to remove siding at our expenseWe will then be able to access the area that needs more insulation
Initial Business Response /* (1000, 6, 2017/11/20) */
Contact Name and Title: [redacted] Branch Mana
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@[redacted].com
Hand delivered fact card to the customer today. Told customer we are sorry for the lack of follow through on the required...
paperwork. As a gesture of goodwill we gave the customer a $25 gift certificate.
Initial Consumer Rebuttal /* (2000, 9, 2017/11/21) */
A representative from Momper brought the Fact Sheet and some reparation to my home on 11/20/17 with their apology for them taking so long to get this Fact Sheet to me. This was very appreciative of them and I shall consider the case closed. Thank you very much.
Initial Business Response /* (1000, 5, 2016/03/14) */
Contact Name and Title: [redacted] manager
Contact Phone: XXX XXX XXXX
Contact Email: [redacted].com
A representative from Momper Insulation has an appointment with the customer on 3/15/16 to see exactly what needs to be done. After...
we diagnose the problem we will do whatever is needed to make the repair. Depending on the customer's schedule we can do it this week.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] from Momper visited our home on 3/15 to review the situation. While we are moving forward, the situation is not resolved. At this point, I am in contact with my siding contractor to determine the best way to move forward with installing the insulation as the easiest method would leave my new wood siding pock-marked with wood plugs that will not match the texture of the siding. I am hopeful that we will reach a reasonable resolution, but like to leave this case open until the issue is fully resolved.
Final Business Response /* (4000, 9, 2016/03/24) */
As of our phone conversation with the customer on 3/22/16 we are waiting for him to schedule the siding contractor to remove siding at our expense. We will then be able to access the area that needs more insulation.