K'Adore Kouture Online Boutique

Revdex.com:At this time, my complaint, ID [redacted] regarding K'Adore Kouture has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by K'Adore Kouture Online Boutique regarding complaint ID [redacted].Sincerely,
[redacted]

Review: Dear Revdex.comRe: KADORE KOUTUREOn 1/*/2015, I purchased 2 separate couture gowns under 2 separate transactions (invoice-[redacted] roja maxi [email protected]+ 10 foe express ship)&(invoice[redacted]D'andrea lace maxi gown) from the above online boutique.Unfortunately, their products & service has not performed well . The service was unexceptionable because( first the dress was advertised on their page being worn by a celebrity, then when I went to the celebrity page she confirmed she purchased her dress elsewhere,I made 2 separate transactions paying 2 separate shipping fees & received the dresses in one package in plastic bags shipped from China,then they advertised the garments as couture both dress were made of cheap material with mangled & loose threads hanging from them, there was a delay on the shipping although I paid for it to be expedited & now after all of this the want to charge me a restock fee. I am very disappointed . The garments was clearly misrepresented.To resolve the problem, I would appreciate my monies refunded.I look forward to your reply and a resolution to my problem.Sincerely,[redacted]###-###-####Desired Settlement: My desire would be to have monies for merchandise as well as shipping refunded so that I could be made whole. I missed my event & suffered anxiety from their lack of communication & unwillingness to cooperate.

Business

Response:

We're sorry to hear that you missed your event because of your dissatisfaction of both dresses. As you know the dresses were worn by [redacted], and the D'Area Luxe Dress and Roja Dress are a replicas of a famous designer, which are $1500+ dresses, we have absolutely one of the best replicas there is, the material used was stated on our site is Lace, Spandex and Polyester, very durable and long lasting and good quality and thick texture, as it suppose to be. We've never had any complaints about both these dresses that have orders over 80+. As for shipping you made two transactions for the same address so we decided to send the items together so you can get them both the same day! Separate packages are never a good idea because they actually tend to be separated at customs and won't arrive until up to a week after the first package. After you receive your product you were suppose to get credited back for one shipping co st. On our website we have specific information about our store and that our company is a drop shipping company and have limited inventory in the United States, and where our products are shipped from and processing time. As for emails, we also have on our site of how we respond to emails, we receive 80+ emails per day but we always get to everyone within the 48 hour time span during our business hours. We have surely responded to every one of your emails you have sent us within the 48 hours. We sent your tracking number on January [redacted], with the shipping confirmation email it stated that it could take up to 3-5 business days for the tracking information to be updated for when it reaches to the facility to be sorted out and scanned. Once again I'm sorry you're not happy with the products and we will be refunding you the full amount you payed for the dresses plus the shipping cost. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Following up again....Not a word from the vendor, now they have their merchandise back & still refuse to send refundI have clearly been scammed

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by K'Adore Kouture Online Boutique regarding complaint ID [redacted].Sincerely,

Review: My daughter is so upset. We ordered her dress for prom and never got it to date!!!!!This email is to confirm your recent order on 02/**/2015.Dawn Evening Maxi Dress - Black / L 1 $109.00 Discount (code: kako15): $-16.35Subtotal: $92.65Shipping: $10.00Total: $102.65Desired Settlement: I want the dress we ordered and never received!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding K'Adore Kouture has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]