Kafuis Hair Braiding

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution Not satisfactory to me Regards, [redacted]

September 13, Dear Representative:
Thank you for the opportunity to provide a respond to a citizen's complaint referenced to the above captioned case ID # *** dated September 3, 2015, which we received on Thursday September 10, According to the complaint, the citizen's
is alleging that the hair braiding services rendered to the daughter during the July 17, visit to our stop was inadequatePrior to rendering the service we explained to her our shop policyWe categorically disagree with the citizen's accession based on the following:
1.) The customer came alone to my shop on the July 17, to get her hair braided2.) The customer requested a braiding hair style known as Marley twistPrior to performing the style, we explained to her the two types of Marley twist hair styles, which are plait and twistWe informed her that the plait style last longer and it is not as attractive as the twist style, which has a short life spanWith this information, she decided to do the twist style3.) About a week after we provided the service the customer came to the shop with her grandfather complaining that one of her hair braids was fallingThough the timing exceeded our days policy duration, we decided to fix the falling braidIn order to make it last longer, her hair texture required that we redo the two front hair lines with hair plait methodWe did this for free using about three packs of hairsOur reasons, for going the extra mile were to satisfy the customer as well as maintain good customer services4.) Surprisingly, on August 20, 2015, more than a month later, the customer came to the shop with her motherWhile at the shop, the mother said that her daughter's braids were falling and as a result, requested an $refund out of the $paid for the service on July 17, 5.) We told her that her daughter had been in the shop a week after she got her hair braided and complained of one falling hairDespite the fact that the time had exceeded our days free retouch policy, we decided to re-braid the falling hair and also did the plait style on her front using our hair without collecting any money from herIn addition, when she came in to do her hair on July 7, We advised her of the advantages and disadvantages of type of hair style she wantedThereforeWe know that the service we rendered to the customer was adequateAs a result, we do not feel obligated to honor the mother's request of an $refundHowever, in order to maintain good customer relationship, we promised her a discount when her daughter returns to do her hair in the futureShe was not happy with such a respond and promised to take the matter to court6.) In a nutshell, our shop policy does not grantee hair longevity since this is a function of hygiene and hair textureIn addition, the policy states that our shop can replace falling hair that occurs within the first days of service (attached is a complete copy of our shop policy)Our shop policy is hanging on the wall and visible for allOnce again, thank you for the opportunity to provide our side of the story regarding this situationPlease do not hesitate to contact me at the above address or at ###-###-#### should you need any additional informationSincerely
Makom TOwner

September 13, 2015Dear Representative:Thank you for the opportunity to provide a respond to a citizen's complaint referenced to the above captioned case ID # *** dated September 3, 2015, which we received on Thursday September 10, According to the complaint, the citizen's is alleging that
the hair braiding services rendered to the daughter during the July 17, visit to our stop was inadequatePrior to rendering the service we explained to her our shop policyWe categorically disagree with the citizen's accession based on the following:1.) The customer came alone to my shop on the July 17, to get her hair braided.2.) The customer requested a braiding hair style known as Marley twistPrior to performing the style, we explained to her the two types of Marley twist hair styles, which are plait and twistWe informed her that the plait style last longer and it is not as attractive as the twist style, which has a short life spanWith this information, she decided to do the twist style.3.) About a week after we provided the service the customer came to the shop with her grandfather complaining that one of her hair braids was fallingThough the timing exceeded our days policy duration, we decided to fix the falling braidIn order to make it last longer, her hair texture required that we redo the two front hair lines with hair plait methodWe did this for free using about three packs of hairsOur reasons, for going the extra mile were to satisfy the customer as well as maintain good customer services.4.) Surprisingly, on August 20, 2015, more than a month later, the customer came to the shop with her motherWhile at the shop, the mother said that her daughter's braids were falling and as a result, requested an $refund out of the $paid for the service on July 17, 2015.5.) We told her that her daughter had been in the shop a week after she got her hair braided and complained of one falling hairDespite the fact that the time had exceeded our days free retouch policy, we decided to re-braid the falling hair and also did the plait style on her front using our hair without collecting any money from herIn addition, when she came in to do her hair on July 7, We advised her of the advantages and disadvantages of type of hair style she wantedThereforeWe know that the service we rendered to the customer was adequateAs a result, we do not feel obligated to honor the mother's request of an $refundHowever, in order to maintain good customer relationship, we promised her a discount when her daughter returns to do her hair in the futureShe was not happy with such a respond and promised to take the matter to court.6.) In a nutshell, our shop policy does not grantee hair longevity since this is a function of hygiene and hair textureIn addition, the policy states that our shop can replace falling hair that occurs within the first days of service (attached is a complete copy of our shop policy)Our shop policy is hanging on the wall and visible for all.Once again, thank you for the opportunity to provide our side of the story regarding this situationPlease do not hesitate to contact me at the above address or at ###-###-#### should you need any additional information.SincerelyMakom T.Owner

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution Not satisfactory to me. 
Regards,
[redacted]