Management have spoken with [redacted] regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $ [redacted] she intended to pay on her old balance at [redacted] was applied at move in to her new unit [redacted] *** After this payment was applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August payment by the $*** Ms [redacted] is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit She feels that this was our error and that we should wave the balance due on [redacted] *** I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August rent, therefore, she still owes the community $ [redacted] to be paid in full Pamela W [redacted] Property Manager England Run North ApartmentsNewcastle Place |Fredericksburg, VA | [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed as to any balance being credited to my account as well as ever being informed that I had any balance due after what I paid was improperly input via your employee. When I moved out in 2015, I received a refund which indiciates that I do not have a balance with England Run North Apartments and had I not had a rental verification done for a property that I was denied for because of the verification I received from your business I would still not know about any balance being owed that I already paid. I was never informed that this was sent to my credit either especially when I was under the impression that I had already paid this. I do not appreciate the way this was/and currently still being handled, the lack of communication, the stress that it has caused me within the last month of finding out and the way I was spoken to by your business. I will be sure to let people that I know considering renting from this organization the way they handle their tenants especially considering I've never caused any problems while living there, always paid my rent on time and my homes have always been in the same condition when leaving as they were when I entered. I also had to deal with the office attempting to throw me into an apartment the second time moving in that was full of roaches! I still have my letter stating this that I provided to the rental office the day of my move in. I am asking that this be removed and cleared from my credit and your account that you have for the first time living at the residence as this has already been paid once and I continued to pay what I was told I owed.
Regards,
[redacted]
We were aware of a pest issue in [redacted] apartment. We have
diligently treated her unit as well as the entire building over the last
several months. We treat buildings in a rotating schedule and also will treat
individual apartments by request. Please see below for the dates that the
building...
was treated and [redacted] apartment upon her request. We assume that
issues have been handled, if we are not receiving complaints from the resident.Treated By [redacted]:January 28, 2016 1st and 2nd floor at
[redacted] was treated October 22, 2015-Entire building at [redacted] was treated August 13, 2015-Entire building at [redacted] was treated July 2, 2015- Entire building at [redacted] was treated June 8, 2015-Indivudial unit was treated at [redacted] request) June 4, 2015- Entire building at [redacted] was treated March 9, 2015-Entire building at [redacted] was treated January 8, 2015 Entire building at [redacted] was treatedI currently do not have any open work orders for [redacted]. If she
has a maintenance issue in her apartment, she would need to call the complaint
into the office and management will generate a work order for those repairs.As far, as the complaint of the compactor, we have an issue with
the resident not utilizing the compactor as it should be. We send notices and
pose on the compactor, as to how to use the compactor, and we do continue to
have issues. Maintenance spends numerous hours per day cleaning up the mess
that is left on the outside of compactor. It is never left unattended.For the complaint of loitering in the breezeway and
questionable activity, we have evicted numerous households form this building. We
take residents comfort very serious and address and issue that is brought to
our attention. Again, management has no recent complaints regarding any issues
in the building. Management has also non-renewed two other households in the building.If [redacted] still has an issue, we would gladly look into it,
providing a complaint is submitted to the office. Management is diligent about
responding to complaints regarding loitering and we do no Trespass
non-residents. However, we cannot always know when these persons violate the No
Trespass issued. If [redacted] is ware of these
violators, she should call the office of the police, as they have a list
of all person No Trespassed from the community.Management received a complaint from [redacted], in referenced
to other people parking in her assigned spot. We informed [redacted], that she
could place a note on the care asking them not to park there, and it that did
not rectify the issue, then she could call the own company to have the car
removed.Management cannot offer a reduction of rent at this time.
Should you have additional questions or need documentation to support this response,
please feel free to contact me at [redacted].Sincerely,[redacted]
Management have spoken with [redacted] regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $[redacted] she intended to pay on her old balance at [redacted] was applied at move in to her new unit [redacted]. After this payment was...
applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August 2014 payment by the $[redacted]. Ms. [redacted] is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit. She feels that this was our error and that we should wave the balance due on [redacted]. I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August 2014 rent, therefore, she still owes the community $[redacted] to be paid in full. Pamela W[redacted]Property Manager England Run North Apartments18 Newcastle Place |Fredericksburg, VA | 22406[redacted]
Management have spoken with [redacted] regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $ [redacted] she intended to pay on her old balance at [redacted] was applied at move in to her new unit [redacted] *** After this payment was applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August payment by the $*** Ms [redacted] is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit She feels that this was our error and that we should wave the balance due on [redacted] *** I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August rent, therefore, she still owes the community $ [redacted] to be paid in full Pamela W [redacted] Property Manager England Run North ApartmentsNewcastle Place |Fredericksburg, VA | [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never informed as to any balance being credited to my account as well as ever being informed that I had any balance due after what I paid was improperly input via your employee. When I moved out in 2015, I received a refund which indiciates that I do not have a balance with England Run North Apartments and had I not had a rental verification done for a property that I was denied for because of the verification I received from your business I would still not know about any balance being owed that I already paid. I was never informed that this was sent to my credit either especially when I was under the impression that I had already paid this. I do not appreciate the way this was/and currently still being handled, the lack of communication, the stress that it has caused me within the last month of finding out and the way I was spoken to by your business. I will be sure to let people that I know considering renting from this organization the way they handle their tenants especially considering I've never caused any problems while living there, always paid my rent on time and my homes have always been in the same condition when leaving as they were when I entered. I also had to deal with the office attempting to throw me into an apartment the second time moving in that was full of roaches! I still have my letter stating this that I provided to the rental office the day of my move in. I am asking that this be removed and cleared from my credit and your account that you have for the first time living at the residence as this has already been paid once and I continued to pay what I was told I owed.
Regards,
[redacted]
We were aware of a pest issue in [redacted] apartment. We have
diligently treated her unit as well as the entire building over the last
several months. We treat buildings in a rotating schedule and also will treat
individual apartments by request. Please see below for the dates that the
building...
was treated and [redacted] apartment upon her request. We assume that
issues have been handled, if we are not receiving complaints from the resident.Treated By [redacted]:January 28, 2016 1st and 2nd floor at
[redacted] was treated October 22, 2015-Entire building at [redacted] was treated August 13, 2015-Entire building at [redacted] was treated July 2, 2015- Entire building at [redacted] was treated June 8, 2015-Indivudial unit was treated at [redacted] request) June 4, 2015- Entire building at [redacted] was treated March 9, 2015-Entire building at [redacted] was treated January 8, 2015 Entire building at [redacted] was treatedI currently do not have any open work orders for [redacted]. If she
has a maintenance issue in her apartment, she would need to call the complaint
into the office and management will generate a work order for those repairs.As far, as the complaint of the compactor, we have an issue with
the resident not utilizing the compactor as it should be. We send notices and
pose on the compactor, as to how to use the compactor, and we do continue to
have issues. Maintenance spends numerous hours per day cleaning up the mess
that is left on the outside of compactor. It is never left unattended.For the complaint of loitering in the breezeway and
questionable activity, we have evicted numerous households form this building. We
take residents comfort very serious and address and issue that is brought to
our attention. Again, management has no recent complaints regarding any issues
in the building. Management has also non-renewed two other households in the building.If [redacted] still has an issue, we would gladly look into it,
providing a complaint is submitted to the office. Management is diligent about
responding to complaints regarding loitering and we do no Trespass
non-residents. However, we cannot always know when these persons violate the No
Trespass issued. If [redacted] is ware of these
violators, she should call the office of the police, as they have a list
of all person No Trespassed from the community.Management received a complaint from [redacted], in referenced
to other people parking in her assigned spot. We informed [redacted], that she
could place a note on the care asking them not to park there, and it that did
not rectify the issue, then she could call the own company to have the car
removed.Management cannot offer a reduction of rent at this time.
Should you have additional questions or need documentation to support this response,
please feel free to contact me at [redacted].Sincerely,[redacted]
Management have spoken with [redacted] regarding her payment in question, after reviewing both of her accounts, we were able to determine that the $[redacted] she intended to pay on her old balance at [redacted] was applied at move in to her new unit [redacted]. After this payment was...
applied to her new unit, she had a prepaid balance on her new account, as a result, she was informed to reduce her August 2014 payment by the $[redacted]. Ms. [redacted] is upset that a previous staff member that moved her in, miss applied the payment to her new account which she intended to go to her old unit. She feels that this was our error and that we should wave the balance due on [redacted]. I explained that while I agree it appears to have been an error in applying the payment, she did use that payment towards her August 2014 rent, therefore, she still owes the community $[redacted] to be paid in full. Pamela W[redacted]Property Manager England Run North Apartments18 Newcastle Place |Fredericksburg, VA | 22406[redacted]