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Kagan Lerer Associates, Inc.

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Kagan Lerer Associates, Inc. Reviews (1)

Hello Ms. [redacted], I am responding to incident ID [redacted]First of all, the watch that Mr. [redacted] brought in for repair was a non-working [redacted] watch that was not maintained. [redacted] does not make Kinetic watches, so I am confused to his statement made.  The nature of the 1st repair was...

due to: The watch had locked gears along with the mainspring and other functions not working which showed that the owner did not keep up with the maintenance needed by owning this type of mechanism. Second of all, [redacted] watches are not overnight repairs. They require time and special tools along with experience when estimates are being made.  The watch repairman has to follow the proper protocols needed to make sure he triggers the problems, before any estimated charges can be addressed. We did not charge Mr. [redacted] for looking at his watch. Most places will charge a high dollar amount just to open up a [redacted] watch.  We gave him a free estimate, and left it entirely up to him to agree or not agree to the services. Mr. [redacted] agreed so the watch repairman proceeded. We explained the condition of the watch and only repaired what was non-working. When Mr. [redacted] picked up his watch last year in October,  it was running and operating accordingly.  On May 10, 2016 Mr. [redacted] returned his watch and stated that the calendar was not working. However, the watch was still operating in good working condition except for the date. We contacted Mr. [redacted] and explained that the date wheel had worn out and needed to be replaced. The estimate given was $285.00 plus tax. Mr. [redacted] agreed and the repair was completed. We notified Mr. [redacted] on 5-24-16 that his repair was ready for pick up. He asked if he could pay over phone, because he was going to have someone pick it up. He then calls back and asked if we could just mail it. I explained that because of the value of the item, I did not feel comfortable doing this, so I made a trip to his home in San Marcos on 5-28-16 to deliver his watch. This is not something I normally do, but he explained his condition and I went over and beyond to help him out. When I arrived,  I explained what he needed to do to keep the consistency of the watch moving. His watch is a Presidential Automatic Rolex, which requires rotation in order to keep the watch timing and date movement valid. Since this repair and delivery, I have not heard from Mr. [redacted] until this complaint. Mr. [redacted] did talk to me on 5/28/16, because I went to his house and delivered his watch. This was also noted on the receipt. I am willing to have Mr. [redacted] bring his watch back to see why it has stopped. Over the course of a year and expense of repair, he is not due a refund.  I honestly feel he does not understand the operation of having an automatic watch, since the thinks or is comparing it to a Kinetic watch.  If you do not wear it and have no movement it will not run.I am a small business owner and I have never had any complaints. I am fair and honest. and if Mr. [redacted] would have communicated to me first, I think we could trouble-shoot what the issue was. Thank you, [redacted]

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Address: 1001 Madison Avenue, New York, New York, United States, 10021-1835

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www.usgworks.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Kagan Lerer Associates, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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