I met with [redacted] this afternoonWe could not find a good view from our camerasI agreed to have her 1/panel right side repaired at no charge to herChuck D [redacted]
We would like more information about who the complaint is from so we can properly respondThey did not buy a car so we are just guessing as to who it isWe would be happy to contact the customer if we had their name and or phone number
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never did a [redacted] or dealer reviewI never called back to renegotiateI have never been in contact with this dealership since the initial incidentI find this response full of lies and hiding behind the truth Regards, [redacted] *
Initial Business Response /* (1000, 5, 2015/05/08) */
Hello Mr ***
I'm sorry that you were not satisfied with the product Tidy_Up_4, which you purchased through Kagi on 05/03/The registration information was sent to you on the date of purchase, as well as the email address for the
creator of Tidy Up if you required any assistance
As Kagi is not responsible for the technical support of this product there is nothing further that Kagi could have done for you in this caseKagi initiated a refund for you promptly, as requestedIf you have any further questions or concerns I'm happy to assist you in any wayPlease contact me via the methods below
***
Dispute Analyst
For ***
***@kagi.com
XXX-XXX-XXXX x ***
On 05/05/a refund was initiated per your request and will finalize in BUSINESS days on 05/20/An email notification was sent out to you with this information on 05/05/Kagi is not the creator of this product, we are the online store where you purchased this item
***
Dispute Analyst
For ***
***@kagi.com
XXX-XXX-XXXX x ***
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad I am getting a refund
We agreed on a selling price, the tax, tags and processing fee were additional and non negotiableWe addressed this when the customer was hereHe could have walked away from the deal the day he picked it upCustomer had threatened to write bad reviews when he was buying the car, we tried talking
to him when he was here
Customer *** called me to tell me basically what he wrote in his complaintI told him I would try to help him and come back in whenever he had timeHe came in and talked to Robin, our customer relations managerShe talked to him with the body shop manager James. I have called him again to
ask him to deal directly with me and I am waiting his call back.Bill D***
We would like more information about who the complaint is from so we can properly respond. They did not buy a car so we are just guessing as to who it is. We would be happy to contact the customer if we had their name and or phone number.
We made a mistake because of our computer system and it wasn't caught when we submitted the paperwork to the bank. The customer came in on the 20th to start the deal. he didn't do the paperwork until the 27th. When we submitted the paperwork we didn't notice it used the date when the deal was opened...
instead of the date when the paperwork was done. We have called Mazda and the bank. Mazda told us we cannot call for the customer to make the change on their behalf. They instructed us to have the customer call the bank and they will change the date.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never did a [redacted] or dealer review. I never called back to renegotiate. I have never been in contact with this dealership since the initial incident. I find this response full of lies and hiding behind the truth.
Regards,
[redacted]
I met with [redacted] this afternoon. We could not find a good view from our cameras. I agreed to have her 1/4 panel right side repaired at no charge to her. Chuck D[redacted]
We advertise prices on our
website to compete with all other stores, we include conquest rebate that he
didn’t qualify for so he got upset. We explained it to him but he just wouldn’t
listen to us. Two days later after he sent in a [redacted] or dealer rater survey, he
called back to see if we...
would renegotiate. He had found out that what we said
was true but still wanted cheapest price. We apologized.
I met with [redacted] this afternoonWe could not find a good view from our camerasI agreed to have her 1/panel right side repaired at no charge to herChuck D [redacted]
We would like more information about who the complaint is from so we can properly respondThey did not buy a car so we are just guessing as to who it isWe would be happy to contact the customer if we had their name and or phone number
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I never did a [redacted] or dealer reviewI never called back to renegotiateI have never been in contact with this dealership since the initial incidentI find this response full of lies and hiding behind the truth Regards, [redacted] *
Initial Business Response /* (1000, 5, 2015/05/08) */
Hello Mr ***
I'm sorry that you were not satisfied with the product Tidy_Up_4, which you purchased through Kagi on 05/03/The registration information was sent to you on the date of purchase, as well as the email address for the
creator of Tidy Up if you required any assistance
As Kagi is not responsible for the technical support of this product there is nothing further that Kagi could have done for you in this caseKagi initiated a refund for you promptly, as requestedIf you have any further questions or concerns I'm happy to assist you in any wayPlease contact me via the methods below
***
Dispute Analyst
For ***
***@kagi.com
XXX-XXX-XXXX x ***
On 05/05/a refund was initiated per your request and will finalize in BUSINESS days on 05/20/An email notification was sent out to you with this information on 05/05/Kagi is not the creator of this product, we are the online store where you purchased this item
***
Dispute Analyst
For ***
***@kagi.com
XXX-XXX-XXXX x ***
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am glad I am getting a refund
We agreed on a selling price, the tax, tags and processing fee were additional and non negotiableWe addressed this when the customer was hereHe could have walked away from the deal the day he picked it upCustomer had threatened to write bad reviews when he was buying the car, we tried talking
to him when he was here
Customer *** called me to tell me basically what he wrote in his complaintI told him I would try to help him and come back in whenever he had timeHe came in and talked to Robin, our customer relations managerShe talked to him with the body shop manager James. I have called him again to
ask him to deal directly with me and I am waiting his call back.Bill D***
We would like more information about who the complaint is from so we can properly respond. They did not buy a car so we are just guessing as to who it is. We would be happy to contact the customer if we had their name and or phone number.
We made a mistake because of our computer system and it wasn't caught when we submitted the paperwork to the bank. The customer came in on the 20th to start the deal. he didn't do the paperwork until the 27th. When we submitted the paperwork we didn't notice it used the date when the deal was opened...
instead of the date when the paperwork was done. We have called Mazda and the bank. Mazda told us we cannot call for the customer to make the change on their behalf. They instructed us to have the customer call the bank and they will change the date.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: I never did a [redacted] or dealer review. I never called back to renegotiate. I have never been in contact with this dealership since the initial incident. I find this response full of lies and hiding behind the truth.
Regards,
[redacted]
I met with [redacted] this afternoon. We could not find a good view from our cameras. I agreed to have her 1/4 panel right side repaired at no charge to her. Chuck D[redacted]
We advertise prices on our
website to compete with all other stores, we include conquest rebate that he
didn’t qualify for so he got upset. We explained it to him but he just wouldn’t
listen to us. Two days later after he sent in a [redacted] or dealer rater survey, he
called back to see if we...
would renegotiate. He had found out that what we said
was true but still wanted cheapest price. We apologized.