#222222;">Case #: [redacted] Consumer Info: [redacted] Rd [redacted] City KS ***3/23/2014Customer's original order was damaged in shipping by United States Postal ServicePer customer's request full refund was issued back to the customer's credit card on 03/24/to resolve this issue
Kahlon has the poorest customer service I have ever experiencedI bought a replacement battery for my laptop that would not charge properlyThe first two calls I was told I need to upgrade my bios for the supposedly compatible battery to be recognizedThis is not something I was willing to doI was told a refund was not an option but I could send it back for a replacementDuh, a replacement that would also need an updated biosWhen I used those exact words (at an elevated tone I will admit) [redacted] became just as rude as the last two representative didQuestioned my character and just started berating me the customer that had a valid complaintLogic and reason were not an option from any of the reps I spoke withAll I wanted was my money back Bottom line, the item was advertised as compatible and it was notUnless I was willing to possibly disable my computer by upgrading the biosI was notMy advise, pay the extra $and get a replacement battery from the manufacturer of your device
#222222;">Case #: [redacted] Consumer Info: [redacted] Rd [redacted] City KS ***3/23/2014Customer's original order was damaged in shipping by United States Postal ServicePer customer's request full refund was issued back to the customer's credit card on 03/24/to resolve this issue
Kahlon has the poorest customer service I have ever experiencedI bought a replacement battery for my laptop that would not charge properlyThe first two calls I was told I need to upgrade my bios for the supposedly compatible battery to be recognizedThis is not something I was willing to doI was told a refund was not an option but I could send it back for a replacementDuh, a replacement that would also need an updated biosWhen I used those exact words (at an elevated tone I will admit) [redacted] became just as rude as the last two representative didQuestioned my character and just started berating me the customer that had a valid complaintLogic and reason were not an option from any of the reps I spoke withAll I wanted was my money back Bottom line, the item was advertised as compatible and it was notUnless I was willing to possibly disable my computer by upgrading the biosI was notMy advise, pay the extra $and get a replacement battery from the manufacturer of your device