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Kahului Florist

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Kahului Florist Reviews (5)

Non service
I ordered flowers through Ava’s Flower Service the week before Christmas, for delivery to my friend in Kihei, Maui. I received an email from Ava’s 2 days later advising the arrangement o chose was sold out do there would be a substitution made and the flowers would be delivered Dec 21or 22. I did not hear from my friend, so today checked and was advised by Ava’s that the flowers were not delivered but they could do it tomorrow (Dec 31). Absolutely terrible service, I was not even notified that the flowers weren’t delivered, I had to spend my time on the phone tracking it down myself. If they were unable to fulfil their commitment, they should have advised me do I could make other arrangements. My dear friend who lives thousands of miles from me did not receive the card or arrangement I had intended for her. I would give your company a zero star rating if I could.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We spoke to Ms [redacted] and apologized for not being more proactive in handling her concern We had discounted the repair and provided the rental during the repair but didn't pay for her gas I don't think we understood, originally, that that was an expectation, but when she made it clear that it was we should have gone ahead and paid it We are issuing her a check for the gas expense [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We spoke to Ms. [redacted] and apologized for not being more proactive in handling her concern.  We had discounted the  repair and provided the rental during the repair but didn't  pay for her gas.  I don't think we understood, originally, that that was an expectation, but when she...

made it clear that it was we should have gone ahead and paid it.  We are issuing her a check for the gas expense.
[redacted]

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