Kahuna Payment Solutions, LLC

Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We can respond to the complaint that the refund was issued via ACH to the client's account on file on 11/5/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Greetings, I would like to inform you that I do not accept the business response in the grounds off it does not state if they are going to honor their days same as cash or if my account is actually cleared off? Or that's what they stated on their response? Also if the answer to my inquiry is positive, and they would honor their days same as cash policy and my account is cleared with them could it be possible to request a confirmation letter or something is writing that states the closure of this matter just in case it comes up on my credit report later on Final Business Response / [redacted] (4000, 9, 2015/12/09) */ The Payment processor has issued the requested letter and informed the credit bureaus that the account is paid in fullThis should conform to the client's request

Initial Business Response /* (1000, 10, 2015/11/25) */
Sorry for the delay in response we sincerely thought it was already responded toThe day the complaint was received the service provider, *** Financial, had already arranged to issue the refund for the over paymentOur agent states that
a response was submitted yesterday, which does not appear above yet
In case there was an error in that response being received, the response was to read: The service provider, *** Financial, issued a refund of the over payment to the client's bank account via ACH on 11/5/to hit the bank on 11/6/It is then up to the client's banking institution as to when the funds would be released to their account

Initial Business Response /* (1000, 5, 2015/11/24) */
We can respond to the complaint that the refund was issued via ACH to the client's account on file on 11/5/2015.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Greetings,
I would like to inform you that I do not accept the business response in the grounds off it does not state if they are going to honor their 90 days same as cash or if my account is actually cleared off? Or that's what they stated on their response?
Also if the answer to my inquiry is positive, and they would honor their 90 days same as cash policy and my account is cleared with them could it be possible to request a confirmation letter or something is writing that states the closure of this matter just in case it comes up on my credit report later on.
Final Business Response /* (4000, 9, 2015/12/09) */
The Payment processor has issued the requested letter and informed the credit bureaus that the account is paid in full. This should conform to the client's request.

Initial Business Response /* (1000, 5, 2015/07/10) */
We have reviewed all materials regarding this account and believe that current credit reporting is accurate. We will contact the client with further details.
[redacted]
Compliance
1602 Tullamore Ave.
Bloomington, IL 61704