Kailua Surf and Sand

Gentlemen:Our office representsKailua Surf and Sand with respect to the Complaintfiled by [redacted] with your ID No [redacted] .At the outset, it should be pointedout this is not a case about a businesstaking customers'money or price gouging, which are some common complaints It is a case about management not wanting to serve a customer who is abusive of businesspracticesThere were no monies taken and no written agreementbetween the parties Wejust declined renting the vacation rent unit to [redacted] and her husband, [redacted] .In this case, in early 2014, [redacted] rented the small Guest Cottage (Bedrooms) next to a larger house (Bedrooms) with cabana and swimming pool, and there were no· problems · [redacted] then rented the Guest home again in Novemberof 2014, but this time, upon arrival,she complained heavilyabout the conditionof the vacation rental In an attempt to keep a customer happy,my client offered [redacted] the large house (with swimming pool, cabanafor barbeque and for entertainment) [redacted] was happy with that arrangement and heavily used the swimmingpool and cabanafor entertainment, where a swimming pool and cabana were not available at the smaller guest cottage In short, for the $1,500.00/per week vacation rental and with her complaints, she received a huge upgradeto a $7,500.00/per week rental of the much largerhouse with swimming pool, cabana etc.Revdex.com June 29, 2015Page 2In April 2015, [redacted] contactedour staff about a reservation and asked for a discountin the rental rate and the staff responded, in usual fashion as with all inquiries for avacation rental, with information about availability, weeklyrates, location on the beach, etcThe response was similar to staff sitting a customer,offers water and a menu for meal selection in a restaurant Occasionally a restaurant management realizes that a customer is the one who ordereda bunch of food, consumesmuch of the food then complaints about the food as not being up to its standard.Incase, after management realized that the customer was in fact the same [redacted] and her husband [redacted] who rented in 2014, and who complained heavily about the vacationrental and receivedan upgrade Accordingly, management informed [redacted] that it would not rent the vacationrental to her and her husbandbecause of the priorbad experience where she was unhappyIn addition since [redacted] wasdemanding that the place would be "spotlessly clean", we did not want her to be unhappy with the vacationrental(See attachedemail.)Note that [redacted] 's offer to pay asecurity deposit was rejectedNo rental contract was signedNo monies was received from [redacted] .Inshort, [redacted] 's complaint is not about bad businesspracticed by a company, butabout a customer who is attempting to get a vacation, as in a book "How to Get a Vacation Free orat a low cost"Inthis case, the [redacted] 's scheme did not work - and she is unhappy.Inaddition, the business community needs a system to gather information about customers who abuse and take advantage of management's attempt''to make a customer happy".Ifyou need further information, please let us know.Very truly yours,/:::: [redacted] ***

Complaint: ***
I am rejecting this response because:
We have never met Mr*** ***Yet, in his response, Mr
*** has allowed himself to insult us in every way possible He attacked and defamed our character,
integrity and dignity. The restaurant
comparison was particularly disturbing and offensive, even though we did not
fully understand how it relates to the complaint at hand
Mr***’s claim that he had made no written agreement with
us is incorrect Also, monies were
exchanged and returned. We have the chronological
series of events in writing and we will present it in court, as it seems we
have no option but to take legal action against Kailua Surf and Sand to recover
our lossTo address some of the comments made by Mr***, we never
asked to stay at the main house (with pool and barbeque), we were actually
frantically looking for another place to stay when Mrs*** *** called us and
extended us the courtesy to stay at the main house because my husband was
recovering from recent shoulder surgery.
We were very grateful for the arrangement (not “happy” as stated), and we certainly did not “heavily” use the pool and cabana for entertainmentFor the record, we used the pool a total of two times during
our one-month stay, on two Sunday mornings, for less than two hours each time,
with a couple friends of ours and their two children, ages and 3, all Natives
and residents of OahuAfter the second visit, I dove in the pool for less than
minutes and retrieved coins that we had thrown in there We never used the barbeque for entertainment,
we just used it to cook some of our mealsDoes this qualify as “heavily used the pool and cabana for
entertainment”? Not even sure which is the cabanaLast but not least, we don’t even know how to begin to
address the accusation about “the
***’s scheme to get a free vacation”That last trip was hastily put
together to check out a real estate opportunity, as we can have our Realtor in
Hawaii and our bank officers in California attest to. We were not scheming to get a free vacation
off the *** Family and their Kailua Surf and Sand rentalsWe have been traveling to Hawaii for years and stayed at
many placesNever were we referred to as “abusive
of business practices”And we are far from the hoodlums who entertain
heavily, as we were portrayed by Mr*** We are a mature and quiet couple, we keep to
ourselves and we respect people and property I will obtain character references from
previous owners we have stayed with for confirmation. Wherever he is getting his information, Mr
*** *** is signing his name to slanderous accusations that we can prove are
unfoundedIn addition to the Revdex.com, I will be lodging
complaints with any and all Tourists’ Protection Agencies available in HawaiiThank you for your time*** ***

Complaint: [redacted]
I am rejecting this response because:
 
We have never met Mr. [redacted]. Yet, in his response, Mr.
[redacted] has allowed himself to insult us in every way possible.  He attacked and defamed our character,
integrity and dignity.  The restaurant
comparison was particularly disturbing and offensive, even though we did not
fully understand how it relates to the complaint at hand.
Mr. [redacted]’s claim that he had made no written agreement with
us is incorrect.  Also, monies were
exchanged and returned.  We have the chronological
series of events in writing and we will present it in court, as it seems we
have no option but to take legal action against Kailua Surf and Sand to recover
our loss.
To address some of the comments made by Mr. [redacted], we never
asked to stay at the main house (with pool and barbeque), we were actually
frantically looking for another place to stay when Mrs. [redacted] called us and
extended us the courtesy to stay at the main house because my husband was
recovering from recent shoulder surgery. 
We were very grateful for the arrangement (not “happy” as stated), and we certainly did not “heavily” use the pool and cabana for entertainment.
For the record, we used the pool a total of two times during
our one-month stay, on two Sunday mornings, for less than two hours each time,
with a couple friends of ours and their two children, ages 7 and 3, all Natives
and residents of Oahu. After the second visit, I dove in the pool for less than
10 minutes and retrieved 3 coins that we had thrown in there.  We never used the barbeque for entertainment,
we just used it to cook some of our meals. Does this qualify as “heavily used the pool and cabana for
entertainment”? Not even sure which is the cabana.
Last but not least, we don’t even know how to begin to
address the accusation about “the
[redacted]’s scheme to get a free vacation”. That last trip was hastily put
together to check out a real estate opportunity, as we can have our Realtor in
Hawaii and our bank officers in California attest to.  We were not scheming to get a free vacation
off the [redacted] Family and their Kailua Surf and Sand rentals.
We have been traveling to Hawaii for years and stayed at
many places. Never were we referred to as “abusive
of business practices”. And we are far from the hoodlums who entertain
heavily, as we were portrayed by Mr. [redacted].  We are a mature and quiet couple, we keep to
ourselves and we respect people and property.  I will obtain character references from
previous owners we have stayed with for confirmation.  Wherever he is getting his information, Mr.
[redacted] is signing his name to slanderous accusations that we can prove are
unfounded.
In addition to the Revdex.com, I will be lodging
complaints with any and all Tourists’ Protection Agencies available in Hawaii.
Thank you for your time.
[redacted]

Gentlemen:Our office representsKailua Surf and Sand with respect to the Complaintfiled by [redacted] with your ID No. [redacted].At the outset, it should be pointedout this is not a case about a businesstaking customers'money or price gouging, which are some common complaints.  It is a case...

about management not wanting to serve a customer who is abusive of businesspractices. There were no monies taken and no written agreementbetween the parties.  Wejust declined renting the vacation rent unit to [redacted]and her husband, [redacted].In this case, in early 2014, [redacted]rented the small Guest Cottage (2 Bedrooms) next to a larger house (8 Bedrooms) with cabana and swimming pool, and there were no· problems.                                   �...⇄ ·[redacted] then rented the Guest home again in Novemberof 2014, but this time, upon arrival,she complained heavilyabout the conditionof the vacation rental.  In an attempt to keep a customer happy,my client offered [redacted] the large house (with swimming pool, cabanafor barbeque and for entertainment).  [redacted] was happy with that arrangement and heavily used the swimmingpool and cabanafor entertainment, where a swimming pool and cabana were not available at the smaller guest cottage.  In short, for the $1,500.00/per week vacation rental and with her complaints, she received a huge upgradeto a $7,500.00/per week rental of the much largerhouse with swimming pool, cabana etc.Revdex.com June 29, 2015Page 2In April 2015, [redacted] contactedour staff about a reservation and asked for a discountin the rental rate and the staff
responded, in usual fashion as with all inquiries
for avacation rental, with information about availability, weeklyrates, location on the beach, etc. The response was similar to staff sitting a customer,offers water and a menu for meal selection in a
restaurant.  Occasionally a restaurant management realizes that a customer is the one who ordereda bunch of food, consumesmuch of the food then complaints about the food as not being up to its standard.Incase, after management realized that the customer was in fact the same [redacted] and her husband [redacted]who rented in 2014, and who complained heavily about the vacationrental and receivedan upgrade.  Accordingly, management informed [redacted] that it would not rent the vacationrental to her and her husbandbecause of the priorbad experience where she was unhappy. In addition since[redacted] wasdemanding that the place would be "spotlessly clean", we did not want her to be unhappy with the vacationrental. (See attachedemail.)Note that [redacted]'s offer to pay asecurity deposit was rejected. No rental contract was signed. No monies was received from[redacted].Inshort, [redacted]'s complaint is not about bad businesspracticed by a company, butabout a customer who is attempting to get a vacation, as in a book "How to Get a Vacation Free orat a low cost". Inthis case, the [redacted]'s scheme did not work - and she is unhappy.Inaddition, the business community needs a system to gather information about customers who abuse and take advantage of management's attempt''to make a customer happy".Ifyou need further information, please let us know.Very truly yours,/::::[redacted]

Gentlemen:Our office representsKailua Surf and Sand with respect to the Complaintfiled by [redacted] with your ID No. [redacted].At the outset, it should be pointedout this is not a case about a businesstaking customers'money or price gouging, which are some common complaints....

 It is a case about management not wanting to serve a customer who is abusive of businesspractices. There were no monies taken and no written agreementbetween the parties.  Wejust declined renting the vacation rent unit to [redacted]and her husband, [redacted].In this case, in early 2014, [redacted]rented the small Guest Cottage (2 Bedrooms) next to a larger house (8 Bedrooms) with cabana and swimming pool, and there were no· problems.                                   �...⇄ ·[redacted] then rented the Guest home again in Novemberof 2014, but this time, upon arrival,she complained heavilyabout the conditionof the vacation rental.  In an attempt to keep a customer happy,my client offered [redacted] the large house (with swimming pool, cabanafor barbeque and for entertainment).  [redacted] was happy with that arrangement and heavily used the swimmingpool and cabanafor entertainment, where a swimming pool and cabana were not available at the smaller guest cottage.  In short, for the $1,500.00/per week vacation rental and with her complaints, she received a huge upgradeto a $7,500.00/per week rental of the much largerhouse with swimming pool, cabana etc.Revdex.com June 29, 2015Page 2In April 2015, [redacted] contactedour staff about a reservation and asked for a discountin the rental rate and the staff
responded, in usual fashion as with all inquiries
for avacation rental, with information about availability, weeklyrates, location on the beach, etc. The response was similar to staff sitting a customer,offers water and a menu for meal selection in a
restaurant.  Occasionally a restaurant management realizes that a customer is the one who ordereda bunch of food, consumesmuch of the food then complaints about the food as not being up to its standard.Incase, after management realized that the customer was in fact the same [redacted] and her husband [redacted]who rented in 2014, and who complained heavily about the vacationrental and receivedan upgrade.  Accordingly, management informed [redacted] that it would not rent the vacationrental to her and her husbandbecause of the priorbad experience where she was unhappy. In addition since[redacted] wasdemanding that the place would be "spotlessly clean", we did not want her to be unhappy with the vacationrental. (See attachedemail.)Note that [redacted]'s offer to pay asecurity deposit was rejected. No rental contract was signed. No monies was received from[redacted].Inshort, [redacted]'s complaint is not about bad businesspracticed by a company, butabout a customer who is attempting to get a vacation, as in a book "How to Get a Vacation Free orat a low cost". Inthis case, the [redacted]'s scheme did not work - and she is unhappy.Inaddition, the business community needs a system to gather information about customers who abuse and take advantage of management's attempt''to make a customer happy".Ifyou need further information, please let us know.Very truly yours,/::::[redacted]