Kain Property Management Limited Partnership Reviews (%countItem)
Kain Property Management Limited Partnership Rating
Address: 7001 Temple Terrace Hwy, Tampa, Florida, United States, 33637-5734
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Kain property management failure to transfer funds to Tzadik management in the amount of $760.00 refundable security deposit & $45.00 water bill.
Refundable Deposit $760.00 and water bill $45.00.
Funds be transferred to Tzadik management or Refundin the form received.
This complaint was filed by a person on behalf of a former tenant. We were able to determine which former tenant this complaint was filed in regard to. This deposit refund cheque was issued weeks ago in the tenants' name (not ***) and has been awaiting pick up by the tenant. After this complaint was filed we were able to determine that it was not in regards to the name noted here, and we concluded the tenant never actually came to pick up the refund cheque. We spoke with the new property management company directly and coordinated the pick up of the cheque with them instead of via the tenant. From both companies' perspectives, this issue has been resolved.
(The consumer indicated he/she ACCEPTED the response from the business.)
Air-conditioner broken with work order for 5 months unrepaired.Special needs children medically required working circulating air.No repairs ever done.
January 2018, I informed the new take-over company (KAIN Group) the medical conditions of my children and the needed repairs (air conditioner, no working outlets in either bathroom, master toilet did not work, and water pressure to low for use in the kitchen and dishwasher never worked) the the previous landlord had open work orders for. Past company caused huge billing mess that, with my father there as witness, the Property Manager and I came to an agreement on payments as long as they did needed repairs. They did no repairs. My lease ended 3/31/2018, rent amount S900/month. I came in to sign new lease in April, but since I had a name change they told me they did not have it ready, had to contact corporate to fix and would call me when ready. I called at least three separate occasions and was told each time they were "still waiting on corporate" and to "wait for their call". In regards to my multiple calls for the repairs, (phone records can easily show), Maintenance sent a non-english speaking male to a single mother home twice at 8pm after having to call multiple times for them not showing at the pre-set appt times at noon. Both occasions I called to ask for an interpreter or english speaking person, and requested as a single mother that they come during daylight hours. Each time I was told parts needed ordered and they would send an english-speaking person at a set apt time. That was not respected or adhered to. The third visit was the head of maintenance who again told me a new air unit needed ordered and parts were needed to fix master toilet. He told me he would have to come back for the electrical outlets not working as it was not the circuit breakers or the gfci switches. He never came back. When I approached him a few times seeing on the premises, he acted like he had no idea what I was talking about and had me call in ANOTHER work order for the same issues they told me they were "waiting on parts for". I worked from home and only left to take kids to or from school,so I was home 90% percent of the day; it was not like they came while I was away and missed me.I called the maintenance line many times leaving messages with the operator and each time re-explaining the urgency. My kids fell so ill from not having working air that I had to move them out of the apt to my mothers and for at least the last month and a half (April and May) only our stuff remained in the apt as it was too hot and unbearable to live. My childrens' pediatrician had medical orders stating the necessity of working, circulating air.I made sure each and every call to remind the staff of the need and the documentation I had to prove it. There were no screens on the windows and I was only given an air unit for ONE night out of the 5 months the air conditioner was broken. They never had me resign a lease and told me when I turned my key in that they could not put my security deposit towards missed rent, that it went towards damages. I asked about a walk-through and they said I would be called and they asked for a forwarding address to send the itemized ledger I requested. I was not called. After not hearing from them in 2 months, I called on 7/16/2018.They said they did the walk-through (new tenants already) and took the security deposit towards damages they found and towards rent owed. When I recapped previous conversations with them regarding the security deposit being separate and unable to use towards missed rent, I was told they "could assure me they never said such things". Every time I went into their office I brought a witness and have other people to vouch for what went on. The staff is extremely rude, childish, and consistently slams doors in your face or hangs up on you when say anything against them or that they do not like. I never got loud or yelled or used foul language to constitute such unprofessionalism and nasty attitudes. I went several months without amenities that are written in my lease they were to repair if broken.
I requested an itemized ledger several times, which they NEVER provided and would just hang up on me or storm off in a fit slamming the door leaving me alone in the lobby. They claim there was $90 of damages, yet I have no idea if it is for things I had maintenance requests for or if it was one of the many things ALREADY broken when I first moved in ( i.e. the kitchen tiling, peeling paint everywhere, bent fan blades, that I have DATED pictures to prove were prior). I should not be charged and higher amount for rent than on my lease and should be discounted to the rate of a three bedroom/ONE bathroom, without any working electrical outlets throughout the apt other than the master bedroom, and NO central air or air conditioning unit for the final months. I feel some adjustments should be made as the rent amount agreed upon in my lease reflects WORKING amenities and is based off of the "extras" that were unavailable for months. The apt was unliveable for my family in Florida summer heat with no air and no way to leave window open with no screen and having special needs kids. Plus, Ashley (one of their staff members) stated over the phone I owed for June yet I had turned in my key and have a photo copy of the turn in signed and dated by them along with neighbors that can state new residents have been in the apt proving there was no way I,or my things, were in the apt in June.
The first maintenance request filed by this tenant was January 19th 2018 and did not state anything about the air conditioning not functioning. The first notification we received about the air conditioning not functioning properly was on Friday April 6th 2018. The issue was completed by Tuesday April 10th. An itemized list of the tenants ledger and the $90 damage charge will be sent to the tenant via the email address we have on file for the tenant. We agree a tenant should not be charged a higher rent amount than that which is stated on the lease, and this tenant was only charged the rental rate that was agreed upon in the lease. When the tenant vacated the unit and returned the key on June 8th 2018 the tenant had an outstanding balance of $2685 (April $885, May $900, and June $900). The $900 security deposit was therefore applied towards the outstanding rent amount of $2685. Including the $90 damage charge upon move out there is still a remaining balance owing of $1875. Rent for the month is charged on the first of the month. Due to the fact the tenant had possession of the apartment up until the 8th of June as established by the retuning of the keys on this day, rent was charged for the month of June. If the tenant felt the rent should be discounted based on the air-conditioning not functioning that is something that could have been discussed at the time of occupancy. We are unable to determine what the other unavailable "amenities" or "extras" were as stated by the tenant. Regarding the unit being occupied by a new tenant in June, this is inaccurate as the unit was vacant until the new lease was executed with an occupancy date of July 13th 2018. The tenant should remit payment of the outstanding balance to avoid the account being turned over to collections. If the tenant wishes to set up another payment plan we would happy to accommodate this.
This is the disposition email I just received. I did reply to the as well with this photo copy picture of the dated move out and key return. In the upper left, you see the have my move out as June 6 which is actually incorrect as I called them the last week of May 20018 asking how to return the keys if I could drop them off or when was the walk through. I made them aware of my schedule and that I now live 45 minutes away with four children, three special needs by myself. They said "as long as I could by the following Friday, which was June 8th, that it would be fine. My key was returned exact on June 8th. The upper right was signed and dated by their personnel as well as the key photo copy being stamped, dated, and signed by their personnel. I will look for the other documentations I have. They still have not told me what "damages" included. I do have my witness providing letters to their accounts of what was said in the meetings with them at the office. Thank you for your time.
In addition to the pictures and information I provided in my previous email, here I show where pictures were taken on my phone (which at automatically geo-tagged and dated) showing the townhome completely empty on May 30, 2018. The date is part of the title in the bottom left shown as XXXXXXXX. I am going to go to AT&T in the morning to see if I can print out the outgoing calls to Kain Group to indicate my extreme number of attempts to contact them for a resolution while still an occupant. I had no lease with them (as they never called me back to set up appointment or say it was ready as explained in my Revdex.com complaint) and my original lease ended 31 March 2018. I was not told I needed to return the keys any earlier than the 8th and certainly was not told fees would incur if after the first. I would have returned them as the pictures show I was not occupying the townhome in any sense. Thank you again.
Re:
Property of:
Kain Property Management
***
***, Fl ***
***
I, *** currently reside in the above mentioned property. Recently when I made my rent payment for the month of February I was advised of an increase to cover liability insurance for the apartment in the amount of $12.50 a month. The lease clearly stipulates this coverage is recommended but not mandatory.
Now I'm being told I owe $62.50 as a result of 5 months of retroactive insurance payments dating back to October 2017. The once onsite office explains that the "home office" forgot to make the tenants aware of this additional payment back in October. Also there was an increase in the charge for water at that time, from $20 to $45. However this charge was not checked off on the lease at the time of the renewal, back in October 2017.
There was actually an increase in the monthly rent amount too, but the leasing agent "changed her mind" after I said I could not afford the payment as a single mom. My concern is that this the management is taking advantage of me simply because they can. I want the $12.50 charge for Liability Coverage removed. They didn't even provide me with a policy, even if there is such coverage. I also want proof there is a "water" increase from $20 to $45.
I'm asking for help because upon speaking to the local office, the only explanation I'm getting is that "these matters are handled by the home office!"
Thanks for your help,
Sincerely,
***. ***
Product_Or_Service: Rental Property - Lease
Billing Adjustment I want the $12.50 charge for Liability Coverage removed. They didn't even provide me with a policy, even if there is such coverage. I also want proof there is a "water" increase from $20 to $45.
INSURANCE:
It is our policy to recommend to our tenants that they source their own tenant insurance, as is clearly an option on our Insurance Addendum, attached to all leases. If the tenant does not have a valid insurance certificate, we require that they subscribe to our monthly liability insurance, at a cost of $12.50 per month. This policy can be cancelled at any time when the tenant brings in an insurance certificate.
This tenant has a signed insurance addendum on file.
WATER FEES
Our water at this community is not metered at each unit. We attempt to charge water fees, as fairly shared as possible, amongst the tenants. We have both 1- and 2-bedroom apartments at this complex, totaling *** units.
Our monthly water bills for this property can range anywhere from $8,200 to $12,800. Water expenses, even in the lowest usage months, average $78 per apartment. We raised the water fees last year to $45 for 1-bedroom apartments and $55 for 2-bedroom apartments.