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Kainoa Properties LLC

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Kainoa Properties LLC Reviews (6)

Complaint: ***
I am rejecting this response because:These replies both deflect from my main concern of a NO RETURN POLICY, WHICH WAS NEVER MENTIONED DURING THE SALE OR PURCHASE until after a substantial financial commitementIt is ethically wrong and would strongly urge for a change of Kanoia's policies because I'm sure this will not be the last time this occursOnce again, both Trish and Ron's narration of the stories is fantastic, but it ignores their business's unethical practicesKanoia has the ability to reverse the charge, but even with an ethical reason to reverse what has been done, they would rather make a dollar off someone who is not in need of their product/servicePeople make mistakes on purchases and I realized that within hours of my purchase
Sincerely,
Dora L***

Complaint: ***
I am rejecting this response because:
The statements made in each of MrB*** are all the same There is no other explanation The complaint is the fact that the presentation, emails and verbal communication were all different.Mr B*** states that the *** points were explained during the sales presentation They were not explained thoroughly, and since he wasn't there he cannot say it wasWe were never told to go to the ***website for more info Furthermore, if they want to sell these memberships, all info should be supplied at the time of purchase It is not the customers responsibility to go to the website. The attachment he provided with this last letter, was NEVER given to us It is simply something he took off the *** website, copied and pasted Whether this is a great benefit or not is not even relevant to my complaint I feel he should just stick to the complaint at hand As far as number 7, the explanation on paper., emails and verbal are not all the same THERE IS NO CONSISTENCY!!
Sincerely,
*** ***

Kainoa Properties LLC (KAINOA) has been in business since We were hired by several *** *** *** to liquidate the timeshare inventory the Clubs had obtained by way of default and foreclosure In the Clubs amended our agreement and asked Kainoa to also market the ***
*** *** program to their owners.Please note the following general facts:Membership in the *** *** *** Program (*** POINTS) is optional.You must buy into the *** POINTS program.KAINOA was hired by the *** ** *** *** *** and has the exclusive right to sell *** POINTS memberships to timeshare owners within the *** ** ***.One of the benefits of *** POINTS is that its members have access to inventory that ONLY available to *** POINTS members.*** POINTS increases the flexibility of timeshare Point balances can be used for different lengths of stay, different unit sizes, and other vacation related products or services.Please be aware that the *** filed a dispute with their credit card in this matter The credit card company ruled in favor of Kaiona Properties (the merchant) Following that ruling this consumer filed this grievance with the Revdex.com.Attached please find the response we prepared for the credit card dispute.Marcus B***

Below please find Kainoa Properties response to the complaint lodged against us by Ms. L[redacted]. From Trish B[redacted], sales agent: Ms. L[redacted] initially attended our presentation alone.  As soon as she sat down she told me that she would not be purchasing any timeshares today because she was finally...

paying off one she bought in Cancun.  I told her that was okay because we would be discussing the benefits of upgrading what she already owned into the RCI Points program.  Ms. L[redacted] knew she was in a sales presentation.  She had also initialed and signed an invitation that clearly stated she was receiving a "gift" in the form of discounted activities in exchange for her attendance and completion of our sales presentation. I made my RCI Points conversion sales pitch and Ms. L[redacted] loved the options on many different levels, however she wanted her son to hear it too. She called her son and asked him to come to the sales presentation.  Her son arrived and I did my sales pitch again for him. He too loved the program.  Ms. L[redacted] and her son asked for some private time to discuss the money.  I got the impression that Ms. L[redacted]’s son would eventually take over her timeshares at some point down the road and that he may even be helping her pay for this upgrade.  They spoke privately for about 10 minutes and then said that they wanted to upgrade their ownership to RCI Points.  They said they may use Ms. L[redacted]’s credit card for the down payment and her son’s for the monthly payments.  There was absolutely no "high pressure sales".  I presented the benefits of the upgrade to Ms. L[redacted] and her son and they purchased. At this point she was very enjoyable to talk with and her son was very polite. The next day I returned a phone call to an Ashley L[redacted], we believe her to be Ms. L[redacted]’s sister.  She asked me a few questions about RCI one of them being “if it was cancellable.”  We politely told her no and she said she would have Mrs. L[redacted] call back. Ms. L[redacted] called me later and I was unable to get a word into the conversation. Ms. L[redacted] was adamant and angry.  We finally agreed to meet at 7:00 am in the salesroom to go over (again) what she had purchased. Ms. L[redacted] brought her son and another woman her son’s age to the meeting.  They claimed that they had previously called RCI directly and were told they could cancel.  Together we got on the phone with RCI and Ms. L[redacted] was told that RCI could not cancel the transaction.  At that point Ms. L[redacted]’s son said they would honor their contract. At no point was he confrontational. In fact, a complete gentleman, even thanking me and shaking my hand when he left.  Yogi and Ellie were in the salesroom and witnessed this encounter.  They both heard Ms. L[redacted] all over the place from being on social security, to thinking she already had RCI with her other timeshare, to how attended the presentation thinking it was an "owners update."  She was showed the contract she signed as well as the no cancellation policy.  Ms. L[redacted] never mentioned it was high pressure. In the end she was just grasping at different reasons why she wanted to cancel. I wrapped up the discussion with Ms. L[redacted] and gave her General Manager Ron B[redacted]'s business card.  She was told she could call anytime and we gladly show her how to use the RCI Points program.   From Ron B[redacted], Kainoa Properties General Manager Ms. L[redacted] called me and left a message.  I returned her phone call the day after I got back on island.  I had reviewed the deal with Tom and Tricia prior.  I did explain to Ms.L[redacted]what she had bought and that if she was confused, we'd be happy to go over it again with her.  I did explain that she initialed and signed in multiple places that there was no cancellation.  I told her that I was aware that she called RCI on her own and that we called RCI and had them on spe[redacted] phone explaining to her that they had nothing to do with the transaction she purchased.  I spoke to her for over 30 minutes.  Basically she had buyer's remorse and I told her that's not a reason to cancel.

Aloha Ms. L[redacted] was made aware of the no cancellation policy for this transaction prior to signing the paperwork.  It also clearly says "no cancellation period applies" near the total amount of the sale and beneath both signature lines as seen in the attached document. Thank you,Kainoa Properties

From: [redacted] On Behalf Of Marcus B[redacted] Sent: Monday, March 30, 2015 10:47 AM To: [redacted] Subject: Re: FW: [redacted] - Follow Up ?Aloha Ms. [redacted] Sorry for my delayed response. The [redacted] Points program is explained ?during the sales presentation.  The explanation of the Points for Deposit portion of this program, available to owners that own weeks in resorts affiliated with the [redacted] Weeks program, is explained when it applies.  It is actually a great benefit so if the customer is eligible, it is discussed as a reason for doing the Points conversion.   Additionally we have the customer sign a purchaser's acknowledgement (previously provided and also attached).  Item #7 touches on Points for Deposit and how it is the customer's responsibility to enroll applicable weeks annually.  The [redacted] initialed that line item, and signed the bottom of the page. Still more information regarding this part of the Point Program can be found on the [redacted] website here: [redacted] Mahalo, Marcus B[redacted]

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Address: 10 Hoohui Rd Ste 108, Lahaina, Hawaii, United States, 96761-9257

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