Kairos Industries

They are predatory and deceivingTell you that you've won a prize and it's all a lie to get in your door[redacted] gave or sold them my info

November 28, 2014Re: Case No[redacted] To whom it may concern:I beg to disagree to all points of Kairos Industries claims.There was NEVER a mention of broken car,broken fax machine or inconvenience of getting a taxi on our part as excuses to delay compliance they are expectingWe could have done any of these in a heartbeat if that is all it takes to get the cancellation done and over with.Our car and fax machine are all in good working condition Had Ibeen instructed to fax the cancellation I would have done so immediately I was not even made aware that it is one of the optionsI would have done that,or even drive to their office and deliver it after I made my call on September And I stand firm on this date regardless of their claim All that was clearly told me by the salesperson was JUST CAll and calli did! It reflects how in practice their customer service is very poor and inadequate to provide information for customer's satisfaction The sales person failed to inform me about this (fax) and the same thing happened when I talked with the Kairos receptionist who simply told me "Someone will be in touch with you" instead of taking care of my concern right there and thenShe could have told me to fax or deliver the cancellation copy, and I could have complied to complete the cancellation processI assumed that my calling Kairos office September 4"' is already considered the verbal notice made within the 3•day window I was allowed as costumer to initiate any change of transaction In my mind then,after the call,I thought the next communication will be scheduling pick up of items to be returned,etcThey still owe a grout bristle (to complete the set) that the salesperson said would be delivered in three days,so I assumed that when they come back with it,they could haul away the merchandise that I have just cancelledThis is my very first time dealing with this type of transaction sales conducted at my home,so I have no idea what their procedures areIt is not fair to put the burden of proof on the customer as myself after dealing with them in the most prudent wayIt is so unlike when I purchase from the store,I can return with hardly any questions asked,provided I have the purchase receipt.My husband is willing to take the vacuum set back but Kairos manager said that if he does, it will be delivered back to us at our expense, insisting that the cancellation expired Clearly they refused to be reasonable and that was why he mentioned reporting this matter to Revdex.com to intervene over this dispute, never any intent to get a FREE Kirby out of this interventionTheir salesperson is the key to confirm the truth about how I was on target, date-wise, with my cancellation because I told him I called the office before Ifinally reached him on the phoneIt was at this point I told him about my decision to cancel and I dearly refused his offer of additional belts, which was in his thinking will make me change my mind I was unpersuaded and maintained NO to his last ditch attempt All his response to me was a vague" I'll talk to my boss/supervisor'' fle had since became dismissive toward me that I have no choice but hung up on him,as I also did with his managerIt is impossible to carry any decent conversation with either one of them when they are acting rude and arrogant After all,they already got their payment (and therefore his commission) from the deal before I could have done a stop payment which at that time did not occur to me that any money will be involved from my account since already did the verbal notice of cancellation which I trusted they would have honored That wasn't what took place because of how they manipulated the circumstances to their advantageSo unfortunately for me and my bank accountIt is a serious amount of money that I don't want to be indebted over something regrettable as this transaction turned to be, especially dealing with indifferent and unprofessional people.I am the one that is at the begging end of trying to get my money back over an unnecessary purchase of an item we do not wantNow this incident is just a constant source of tension that I want to endEspecially with this bad experience, just seeing this machine reminds me of tilis unfortunate episode dealing with salespeople, who lack credibility and just acted vague and evasive when the transaction came into question We are not inclined to use something coming from a business without a heart and questionable credibility in their dealings with clients.I would just like to resolve this once and for all in a civil and amicable manner,and be relieved ofthe stress having to deal with these people who resorted to lies and distortion of factsThey knew I have dealt with them fair and square but sadly alii got back was shoddy treatment.They all have everything to gain, get their merchandise back still in prestine condition, no question asked and could get someone else to buy this productI challenge them to do the right thing, i.e, refund or credit back my bank account.Sincerely, [redacted]

This letter is being written in response to complaint ID #: [redacted] ( [redacted] ***) [redacted] did purchase a kirby from us on April 30, from [redacted] who is an Independent Contractor for our companyIf [redacted] promised her bags and did not deliver them as promised we do apologize for that since that I s not the way we run our business [redacted] is an Independent Contractor for our company and he is liable for all supplies he promises to his customers, but under no circumstance should he not give the promised suppliesWe did speak to [redacted] about this situation and he did apologize and will be delivering bags to her immediately As far as the office number goes, we have not had that phone number in almost a year due to changing phone company providers from Comvoice back to Cox in which our number s did not go along with that change so I'm assuming Ms [redacted] must have found that number online somehow She also states that she wanted to return the machine , but could not do so do to lack of contact, but sh also stated th at she did talk to [redacted] about the bagsShe never mentioned anything to [redacted] about returning the Kirby during that conversation, and per her contract it states that she has a hour right of recourseIt also states that she can sign the cancellation notice on the bottom of her contract (in which she has a copy of) and mail it to our office (in which our address is at the top of her contract and at the bottom along with the cancellation notice) with the hour right of recourse period This cancellation notice is on her contract along with her signature stating that she has read the contract and agrees with it and she also verified her purchase with the finance company as wellEnclosed is a copy of the contract with her signature on it along with the cancellation infoWe never received any letter or cancelltion not ice from [redacted] *** so unfortunately we will not be canceling her purchase , but as stated earlier [redacted] will be bringing her the bags as promisedThank you for your time

On September 3, 2014 Mrs. did purchase a Sentria II from Kairos Industries. As with any business that sells products in the home to conswner and users we do have a 3 day cancellation policy. Mrs. class="Apple-tab-span" had until midnight on the 6th of September to notify us of her wish to cancel. It clearly states at the bottom of each of our contr< .cts "To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to" and then states our address. Here at Kairos industries we do strive to take good care of our customers and even though it isn't lined out in the contract, when a cm.1omer calls our office within the three days as noted on the contract we will accept a verbal notice of canc.;lation. Unfortunately this was not the case with Mrs. Kairos Industries never received anything from the customer until she called us on September 12, 2014 to tell us that she wanted to cancel. She did state at that time that she had "tried" to get ahold of the sales person ( ), but never mentioned having spoken with him. Mr. later called in stating that his wife had signed the cancellation on the fourth of September, but that their f<XK was broken so they were unable to fax it to the office, and that they were unable to deliver it, or mail it because their car was broke down and they would have to usc a taxi. Before getting ofT the phone Mr. informed the office manager that he was going to bring the Kirby to the office and give it back. Per company policy the customer was informed that the Kirby would not be accepted because their cancellation period had expired. They informed us at that time of their intention to file a complaint with the BBB, and that they would get a free Kirby because we would be unable to collect any money from them. They then hung up the phone and we didn't hear anything else until on November 3, 2014 we received your letter and the credit card company put the money for the purchase in a holding account until the dispute is resolved. Enclosed you will find a copy of the signed contract for the s purchase of the Kirby Sentria II.

On September 3, Mrsdid purchase a Sentria II from Kairos IndustriesAs with any business that sells products in the home to conswner and users we do have a day cancellation policyMrs
class="Apple-tab-span" "white-space: pre;"> had until midnight on the 6th of September to notify us of her wish to cancelIt clearly states at the bottom of each of our contr< .cts "To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to" and then states our addressHere at Kairos industries we do strive to take good care of our customers and even though it isn't lined out in the contract, when a cm.1omer calls our office within the three days as noted on the contract we will accept a verbal notice of canc.;lation Unfortunately this was not the case with Mrs
Kairos Industries never received anything from the customer until she called us on September 12, to tell us that she wanted to cancelShe did state at that time that she had "tried" to get
ahold of the sales person ( ), but never mentioned having spoken with himMr later called in stating that his wife had signed the cancellation on the fourth of September, but that their f

This letter is being written  in response to complaint ID #: [redacted]). [redacted] did purchase a kirby from us on April 30, 2014 from [redacted] who is an Independent Contractor for our company. If [redacted] promised her bags and did not deliver them as promised we do apologize...

for that since that I s not the way we run our business . [redacted] is an Independent Contractor for our company and he is liable for all supplies he promises to his customers, but under no circumstance should he not give the promised supplies. We did speak to [redacted] about this situation and he did apologize and will be delivering bags to her immediately.
As far as the office number goes, we have not had that phone number in almost a year due to changing phone company providers from Comvoice back to Cox in which our number s did not go along with that change so I'm assuming Ms [redacted] must have found that number online somehow.
She also states that she wanted to return the machine , but could not do so do to lack of contact, but sh also stated th at she did talk to [redacted] about the bags. She never mentioned anything to [redacted] about returning the Kirby during that conversation, and per her contract it states that she has a 72 hour right of recourse. It also states that she can sign the cancellation  notice on the bottom of her contract (in which she has a copy of) and mail it to our office (in which our address is at the top of her contract and at the bottom along with the cancellation notice) with the 72 hour right of recourse period . This cancellation notice is on her contract along with her signature stating that she has read the contract and agrees with it and she also verified her purchase with the finance company as well. Enclosed is a copy of the contract with her signature on it along with the cancellation info. We never received any letter or cancelltion not ice from [redacted] so unfortunately we will not be canceling her purchase , but as stated earlier [redacted] will be bringing her the bags as promised. Thank you for your time.

They are predatory and deceiving. Tell you that you've won a prize and it's all a lie to get in your door.[redacted] gave or sold them my info..

November 28, 2014Re: Case No.[redacted]To whom it may concern:I beg to disagree to all points of Kairos Industries claims.There was NEVER  a mention of broken car,broken fax machine or inconvenience of getting a taxi on our part  as excuses to delay compliance they are expecting. We could have done  any of these in a heartbeat if that is all it takes to get the cancellation done and over with.Our car and fax machine are all in good working condition.  Had Ibeen instructed to fax the  cancellation I would have done  so immediately . I was not even made aware that it is one of the options. I would have done that,or  even drive to their office and deliver it after I made my call on September 4 1 And I stand firm on this date regardless of their claim.  All that was clearly told me by the salesperson was JUST CAll and calli did!  It reflects how in practice their customer service is very poor and inadequate to provide information for customer's satisfaction.   The sales person failed to inform me about this (fax) and the same thing happened when I talked with the Kairos receptionist who simply told me "Someone will be in touch with you"   instead of taking care of my concern right there and then. She could have told me to fax or deliver the cancellation copy, and I could have complied to complete the cancellation process. I assumed that my calling Kairos office September 4"' is already considered  the verbal notice made within the  3•day window I was allowed as costumer to initiate any change of transaction.  In my mind then,after the call,I thought the next communication will be scheduling  pick up of items to be returned,etc. They still owe a grout bristle (to complete the set) that the salesperson said would be delivered in three days,so I assumed that when they come back with it,they could haul away the merchandise that I have just cancelled. This is my very first time dealing with this type of transaction sales conducted at my home,so I have no idea what their procedures are. It is not fair to put the burden of proof on the customer  as myself  after dealing with them in the most prudent way. It is so unlike when I purchase from the store,I can return with hardly any questions asked,provided I have the purchase receipt.My husband is willing to take the vacuum set back but Kairos manager said that if he does, it will be delivered back to us at our expense, insisting that the cancellation expired.   Clearly they refused to be reasonable and that was why he mentioned  reporting this matter to Revdex.com to intervene over this dispute, never any intent  to get a FREE Kirby out of this intervention. Their salesperson is the key to confirm the truth about how I was on target, date-wise, with my cancellation because I told him I called the office before Ifinally reached him on the phone. It was at this point I told him about my  decision to cancel and I dearly refused his offer of additional belts, which was in his thinking  will make me change my mind.  I was unpersuaded and maintained NO to his last ditch attempt.    All his response to me was a vague" I'll talk to my boss/supervisor''.  fle had since became  dismissive toward me that I have no choice but hung up on him,as I also did with his manager. It is impossible to carry any decent conversation with  either one of them when they  are acting rude and arrogant.   After all,they already got their payment (and therefore his commission) from the deal before I could have done a stop payment which at that time did not occur to me that  any money  will be involved from my account since already did the verbal notice of cancellation which I trusted they would  have honored.  That wasn't what took place because of  how they manipulated the circumstances to their advantage.
So unfortunately for me and my bank account. It is a serious amount of money that I don't want to be indebted over something regrettable as this transaction turned to be, especially dealing with indifferent and unprofessional people.I am the one that is at the begging end of trying to get my money back over an unnecessary purchase of an item we do not want. Now this incident  is just a constant source of tension that I want to end. Especially with this bad experience, just seeing this machine  reminds me of tilis unfortunate episode dealing with salespeople, who lack credibility and just acted vague and evasive when the transaction came into question.  We are not inclined to use something coming from a business without a heart and questionable credibility in their dealings with clients.I would just like to resolve this once and for all in a civil and amicable manner,and be relieved ofthe stress having to deal with these people who resorted to lies and distortion of facts. They knew  I have dealt with them  fair and square but sadly alii got back was shoddy treatment.They all have everything to gain, get their merchandise back still in prestine condition, no question asked and could get someone else to buy this product. I challenge them to do the right thing, i.e, refund or credit back my bank account.Sincerely,
[redacted]

This letter is being written  in response to complaint ID #: [redacted]). [redacted] did purchase a kirby from us on April 30, 2014 from [redacted] who is an Independent Contractor for our company. If [redacted] promised her bags and did not deliver them as promised we do apologize...

for that since that I s not the way we run our business . [redacted] is an Independent Contractor for our company and he is liable for all supplies he promises to his customers, but under no circumstance should he not give the promised supplies. We did speak to [redacted] about this situation and he did apologize and will be delivering bags to her immediately.

As far as the office number goes, we have not had that phone number in almost a year due to changing phone company providers from Comvoice back to Cox in which our number s did not go along with that change so I'm assuming Ms [redacted] must have found that number online somehow.

She also states that she wanted to return the machine , but could not do so do to lack of contact, but sh also stated th at she did talk to [redacted] about the bags. She never mentioned anything to [redacted] about returning the Kirby during that conversation, and per her contract it states that she has a 72 hour right of recourse. It also states that she can sign the cancellation  notice on the bottom of her contract (in which she has a copy of) and mail it to our office (in which our address is at the top of her contract and at the bottom along with the cancellation notice) with the 72 hour right of recourse period . This cancellation notice is on her contract along with her signature stating that she has read the contract and agrees with it and she also verified her purchase with the finance company as well. Enclosed is a copy of the contract with her signature on it along with the cancellation info. We never received any letter or cancelltion not ice from [redacted] so unfortunately we will not be canceling her purchase , but as stated earlier [redacted] will be bringing her the bags as promised. Thank you for your time.

November 28, 2014Re: Case No.[redacted]To whom it may concern:I beg to disagree to all points of Kairos Industries claims.There was NEVER  a mention of broken car,broken fax machine or inconvenience of getting a taxi on our part  as excuses to delay compliance they are expecting. We could have done  any of these in a heartbeat if that is all it takes to get the cancellation done and over with.Our car and fax machine are all in good working condition.  Had Ibeen instructed to fax the  cancellation I would have done  so immediately . I was not even made aware that it is one of the options. I would have done that,or  even drive to their office and deliver it after I made my call on September 4 1 And I stand firm on this date regardless of their claim.  All that was clearly told me by the salesperson was JUST CAll and calli did!  It reflects how in practice their customer service is very poor and inadequate to provide information for customer's satisfaction.   The sales person failed to inform me about this (fax) and the same thing happened when I talked with the Kairos receptionist who simply told me "Someone will be in touch with you"   instead of taking care of my concern right there and then. She could have told me to fax or deliver the cancellation copy, and I could have complied to complete the cancellation process. I assumed that my calling Kairos office September 4"' is already considered  the verbal notice made within the  3•day window I was allowed as costumer to initiate any change of transaction.  In my mind then,after the call,I thought the next communication will be scheduling  pick up of items to be returned,etc. They still owe a grout bristle (to complete the set) that the salesperson said would be delivered in three days,so I assumed that when they come back with it,they could haul away the merchandise that I have just cancelled. This is my very first time dealing with this type of transaction sales conducted at my home,so I have no idea what their procedures are. It is not fair to put the burden of proof on the customer  as myself  after dealing with them in the most prudent way. It is so unlike when I purchase from the store,I can return with hardly any questions asked,provided I have the purchase receipt.My husband is willing to take the vacuum set back but Kairos manager said that if he does, it will be delivered back to us at our expense, insisting that the cancellation expired.   Clearly they refused to be reasonable and that was why he mentioned  reporting this matter to Revdex.com to intervene over this dispute, never any intent  to get a FREE Kirby out of this intervention. Their salesperson is the key to confirm the truth about how I was on target, date-wise, with my cancellation because I told him I called the office before Ifinally reached him on the phone. It was at this point I told him about my  decision to cancel and I dearly refused his offer of additional belts, which was in his thinking  will make me change my mind.  I was unpersuaded and maintained NO to his last ditch attempt.    All his response to me was a vague" I'll talk to my boss/supervisor''.  fle had since became  dismissive toward me that I have no choice but hung up on him,as I also did with his manager. It is impossible to carry any decent conversation with  either one of them when they  are acting rude and arrogant.   After all,they already got their payment (and therefore his commission) from the deal before I could have done a stop payment which at that time did not occur to me that  any money  will be involved from my account since already did the verbal notice of cancellation which I trusted they would  have honored.  That wasn't what took place because of  how they manipulated the circumstances to their advantage.
So unfortunately for me and my bank account. It is a serious amount of money that I don't want to be indebted over something regrettable as this transaction turned to be, especially dealing with indifferent and unprofessional people.I am the one that is at the begging end of trying to get my money back over an unnecessary purchase of an item we do not want. Now this incident  is just a constant source of tension that I want to end. Especially with this bad experience, just seeing this machine  reminds me of tilis unfortunate episode dealing with salespeople, who lack credibility and just acted vague and evasive when the transaction came into question.  We are not inclined to use something coming from a business without a heart and questionable credibility in their dealings with clients.I would just like to resolve this once and for all in a civil and amicable manner,and be relieved ofthe stress having to deal with these people who resorted to lies and distortion of facts. They knew  I have dealt with them  fair and square but sadly alii got back was shoddy treatment.They all have everything to gain, get their merchandise back still in prestine condition, no question asked and could get someone else to buy this product. I challenge them to do the right thing, i.e, refund or credit back my bank account.Sincerely,

They are predatory and deceiving. Tell you that you've won a prize and it's all a lie to get in your door.[redacted] gave or sold them my info..

Review: I purchased a kirby vacuum cleaner on April 30, 2014 from an man [redacted] who works for Kairos Industries. Their address is [redacted], Phx, Az 85027. The phone number listed is ###-###-#### and [redacted] phone number is ###-###-####. I spoke to [redacted] once regarding bags that he was to deliver after the purchase. I never heard or saw him again. I have tried calling both numbers repeatedly to return the vacuum. The number listed for Kairos Ind just hangs up immediately and the number for [redacted] has a message that says "you are not authorized to call this number by your account holder. I would like to return this vacuum but have been unable to do so because of their lack of contact. According to the contract I had until 5/3/2014 to cancel my transaction, which is something that was never discussed at the time of sale.Desired Settlement: However I did read the contract and have been trying to return the product since before the 3rd. I do not know what avenue I can pursue next accept to come to you and complain about the business practice. Please advise how I can cancel this contract and return this unwanted product.

Business

Response:

This letter is being written in response to complaint ID #: [redacted] ([redacted]). [redacted] did purchase a kirby from us on April 30, 2014 from [redacted] who is an Independent Contractor for our company. If [redacted] promised her bags and did not deliver them as promised we do apologize for that since that I s not the way we run our business . [redacted] is an Independent Contractor for our company and he is liable for all supplies he promises to his customers, but under no circumstance should he not give the promised supplies. We did speak to [redacted] about this situation and he did apologize and will be delivering bags to her immediately.

As far as the office number goes, we have not had that phone number in almost a year due to changing phone company providers from Comvoice back to Cox in which our number s did not go along with that change so I'm assuming Ms [redacted] must have found that number online somehow.

She also states that she wanted to return the machine , but could not do so do to lack of contact, but sh also stated th at she did talk to [redacted] about the bags. She never mentioned anything to [redacted] about returning the Kirby during that conversation, and per her contract it states that she has a 72 hour right of recourse. It also states that she can sign the cancellation notice on the bottom of her contract (in which she has a copy of) and mail it to our office (in which our address is at the top of her contract and at the bottom along with the cancellation notice) with the 72 hour right of recourse period . This cancellation notice is on her contract along with her signature stating that she has read the contract and agrees with it and she also verified her purchase with the finance company as well. Enclosed is a copy of the contract with her signature on it along with the cancellation info. We never received any letter or cancelltion not ice from [redacted] so unfortunately we will not be canceling her purchase , but as stated earlier [redacted] will be bringing her the bags as promised. Thank you for your time.

Review: I am compelled to write you to point out some important information about the earlier letter faxed to your office. It has reference to the date of the sales demonstration done in my house by sales persons from Kirby's/Kairos.

[redacted]. as he identified himself, with his "assistant"/observer and their supervisor came on the 3rd of September, not the 6th that was erroneously entered in my first faxed letter dated September 19th. I called Kirby for cancellation the next day, September 4th, not the 5th as was written in the faxed letter. I am also enclosing the copy of my bank statement to show that my credit card was charged $1,900 on the 5th of September, after I have already called in the cancellation of transaction. Virtually I was entitled to cancel until the 6th from the time of sales transaction. I did not call on my bank to order a stop payment because I though may card has not been charged until the transaction is undisputably final, allowing me three days from the time of sale to cancel should I change my mind. I immediately changed my mind and cancelled the transaction the following day the 4th. It was inaction on the part of this company or its sales person, [redacted]. & his supervisor that resulted the non-cancellation, and now they claimed it was my fault when I have complied according to what I was told by [redacted].

Also please find the picture of the items (the vacuum cleaner set) that was used during the demo and has since been untouched from the time [redacted]. left it here. I had hope from the first time I informed him of cancellation of transaction he would come out and get it back. Of course he collaborated with his supervisor instead of uphold the truth that I had ordered him to cancel the sales as early as the 4th of September. When I talked with him then after he had talked with his supervisor, he tried to persuade me that I will get extra belts or bags. I insisted that I really do not want the vacuum cleaner, that it was a needless purchase that my husband discouraged me to get into from the start. I felt I am victimized by these people despite efforts to try to resolve this matter in a reasonable manner. In the meantime, I have filed a dispute form with my bank in the hope that the amount Kirby credited off my account will be credited back.

called Kirby for cancellation the next day,Desired Settlement: I gratefully look forward your assistance regarding this. I am re-sending the narrative to show corrections of dates mistakenly entered in previously faxed communication.

Business

Response:

On September 3, 2014 Mrs. did purchase a Sentria II from Kairos Industries. As with any business that sells products in the home to conswner and users we do have a 3 day cancellation policy. Mrs. had until midnight on the 6th of September to notify us of her wish to cancel. It clearly states at the bottom of each of our contr< .cts "To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or any other written notice, or send a telegram, to" and then states our address. Here at Kairos industries we do strive to take good care of our customers and even though it isn't lined out in the contract, when a cm.1omer calls our office within the three days as noted on the contract we will accept a verbal notice of canc.;lation. Unfortunately this was not the case with Mrs.

Kairos Industries never received anything from the customer until she called us on September 12, 2014 to tell us that she wanted to cancel. She did state at that time that she had "tried" to get

ahold of the sales person ( ), but never mentioned having spoken with him. Mr. later called in stating that his wife had signed the cancellation on the fourth of September, but that their f<XK was broken so they were unable to fax it to the office, and that they were unable to deliver it, or mail it because their car was broke down and they would have to usc a taxi. Before getting ofT the phone Mr. informed the office manager that he was going to bring the Kirby to the office and give it back. Per company policy the customer was informed that the Kirby would not be accepted because their cancellation period had expired. They informed us at that time of their intention to file a complaint with the Revdex.com, and that they would get a free Kirby because we would be unable to collect any money from them. They then hung up the phone and we didn't hear anything else until on November 3, 2014 we received your letter and the credit card company put the money for the purchase in a holding account until the dispute is resolved.

Enclosed you will find a copy of the signed contract for the s purchase of the Kirby Sentria II.