Kai's Infinite Extreme Martial Arts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

I was asked to sign a contract and when I asked if I could read it before signing, I was told they needed it to be signed immediatly. I asked if I could get a copy once I signed it, and I was told yes, but that I would have to come back the next day to get it. I went back the next day, but was again given some lame excuse as to why I could not get it that day. I have since asked on numerous ocassions for a copy, personally, via phone and via email, but they keep giving me the runaround.

Review: Based on the stated 60-day money-back warranty (on their website: [redacted]) and signed rider (along with the 12-month agreement), I attempted to cancel the agreement on 05/**/2013. I spoke to [redacted] and owner [redacted], I was told someone will get back to me. I contacted them again on Monday 05/**/2013 and 05/**/2013 and they avoided my calls. After multiple attempts I spoke to [redacted] and she told me to contact Member Services, the company that handles the payments. Member Services did not have a copy of the agreement and asked me to wait ** days until the facility faxed it to them. I never received an electronic copy of my signed agreement as I was promised when I signed it. When I contacted Member Services today (6/**/2013), they said the agreement does not make any referenced to the warranty. Even when I told them it was posted on their website, they tell me they cannot cancel the agreement. This agreement was signed on 4/**/2013. I am not asking for money back. I just want to cancel the agreement but they have continued to charge my credit card for May and June.Desired Settlement: Cancellation of agreement based on their posted 60-day money back warranty. The rider I signed about this warranty has conveniently disappeared. Please note I am not asking for a refund of the first two months, but a refund for any charges applied to my credit card since I requested the cancellation on May **, 2013.

Business

Response:

To whom it may concern,

[redacted] signed a non-cancelation Martial Arts agreement for one day a week (Saturday's) with Kai Next Level M.M.A. (Kais Infinite Extreme Martial Arts LLC.) On March [redacted] 2013 for his son [redacted].. Upon sign up [redacted] was informed that this

was a non-cancelation agreement starting March ** 2013& ending April **, 2014. [redacted]. dues per month are $95.00 for a term of 12 months. A copy of his agreement was provided to him that day for his personal record.

Our 60 Days Money Back Guarantee Policy which is written in our agreement goes as the Following:

Sixty (60) Day Money Back Guarantee: The Student I Buyer is only entitled to a Sixty (60) Day Money Back guarantee the first sixty days of the sign up date stated below. The Student I Buyer is only entitled to a Sixty (60) Day Money Back guarantee only if the student of Kais Infinite Extreme Martial Arts LLC. Attendance's sixteen scheduled class days in a row. If Student I Buyer missing one or more scheduled classes of the sixteen (16) Stated above the Student I Buyer forfeits the Sixty(60) Day Money Guarantee & the sixty (60) day money back Guarantee offer is Void.

[redacted] was made aware of this policy, also was shown it on his agreement & fully explained upon sign up.[redacted] son missed more than one of his classes during this period in time as our attended that is attached shows. [redacted] is not entitled to our Guarantee for he failed to meet his end of the agreement & give the programs a full 60 days.

Papers attached:

Copy of [redacted] Non- Cancelation Agreement Copy of Attendance

Business

Response:

To whom it may concern,

[redacted] is trying every wording in the book to try to escape his contractual agreement. We have on numerous occasions

displayed our evidence & paper work to resolve this matter /issue.

[redacted] child missed classes, he has asked for money back guarantee past the time limit for it, so this guarantee is voided out. [redacted] claims attendance, has provided no proof pasted his word of mouth for attendance. Lastly [redacted] is a default as of today & has been sent to collections for faulting to meet his agreement obligation. We are in the process of seeking further means of collection. In an act of good faith we have offer [redacted] our amnesty program a fresh start & brand new agreement to wipe out any past debit to his account he has failed to take advantage of this great opportunity. A copy of his offer has been attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Dispute Resolution Services Mediator:

My agreement cancellation dispute with Kai Next Level M.M.A. remains unresolved. This merchant continues to come up with excuses not to honor the “Sixty (60) Day Money Back Guarantee Policy” even after demonstrating I was within the stipulated requisites.

After seeking legal advice, it has been determined that the ridiculousness of the clause requiring sixteen classes within sixty days for a Saturday-only enrolled student will simply void the agreement and would not stand on any NYS court.

Kai Next Level M.M.A. claim my son was enrolled in the Saturday-only program (and by their own admission with their submitted attendance proof) he did attend to every single scheduled Saturday class, but contrary to these claims we were told he could attend on Tuesdays and Saturdays. Regardless, my son attended to EVERY scheduled class (including Tuesdays and Saturdays) between March [redacted] and May [redacted]. This has not been once contested or proven otherwise incorrect by Kai Next Level M.M.A. but they rather continue to argue ambiguously that my son “missed classes”.

As I stated above, Kai Next Level M.M.A. has produced sufficient paper work to show when my son stopped attending classes after his last attendance of May [redacted]. They did not show any absences between March [redacted] and May [redacted]. What other proof or paper work they need from me? I have not objected that part of their response.

Kai Next Level M.M.A. also falsely claims they have offered, as an act of good faith, a “fresh start” program which they claim it has been mailed to me twice already. Why don ’t they show the return receipt proofs? In these kinds of matters it is customary to obtain proof of mailing attempts. It is simply gimmicks to further stretch this dispute process. Anyway, I’m not interested in this kind of settlement. Accepting it would mean having to deal with this unprofessional and un-honorable people that have shown thus far to what extent they are willing to go and lie to hang on to moneys the do not deserve.

Sincerely,

Sincerely,

Review: My daughter's contract is ending on October **, 2013. I was told by [redacted] when I signed up last year that the contract was for one year only. I was not informed that I was put on auto-renewal nor did I receive a copy of my contract. When I attempted to cancel the contract with Member Solutions, they informed me that only [redacted] or [redacted] at [redacted] had authority to cancel the contract. I have been trying to contact someone regarding the matter at the school for two weeks and no one ever seems to be available. I keep getting referred back to Member Solutions who in turn keeps referring me back to [redacted]. I have already been charged for November even though my daughter is no longer attending. I am very upset that I was mislead into signing a contract that was supposed to be only one year. I want the contract cancelled immediately. I was bound to a year and we attended for a year. Please cancel my contract immediately.

I also want a refund for November that was charged and I also demand a copy of my contract which they currently will not provide. If you read all the complaints on [redacted], it seems that they have been scamming a lot of people.Desired Settlement: A refund for the Month of November and immediate cancellation of the contract with a letter stating that it is cancelled.

Business

Response:

To whom it may concern,

[redacted] has been engaging in email convocations with Next Level MMA Management since Oct **, 2013. According to our records the agreement we have on file started in Aug of 2012 & ended Aug of 2013. Also according to our Attendance records her daughter [redacted] also attended class in the beginning to Mid Sept of 2013.

Term or Auto Renewal Read as followed:

Auto Renew: Kais Infinite Extreme Martial Arts LLC Has the right to Auto Renew This Contract, with all terms and conditions applying to Student I Client .Unless Student I Client Gives Written Notification that they wish to Discontinue This agreement. Written Notification must be made within One (1) Month before This Contract Ends. Written notification may be delivered by certified or registered mail. Postmarked by midnight of the Date One (1)

Month before This Contract Ends. No Refund will be returned after that Date.

Check Here For No Auto Renew . Kais Infinite Extreme Martial Arts LLC. Representative initial Here

Accord to our record this Spot was not checked off & Initialed.

We also do not have on file any written Notification given by certified or registered mail to cancel your auto-renewal of your Agreement.

If a Copy was send and we did not receive it. If she can resubmit a copy of your receipt to Member solution or to Kai Next Level MMA we will be happy to end your auto-renewal

Cancellation read as the Following

Additional Rights to Cancellation: There is No Cancellation of this agreement I contract You may only cancel this contract for the following reasons: If upon a doctor's order you cannot physically receive the services because of significant physical disability of a period in excess of six (6) months, a fee of $250.00 Plus all Balances to your account up until the date of cancellation will be owed to Kais Infinite Extrc1nc Martial Arts LLC to finalize the cancellation of this contract.. If you move your residence more than 25 miles from any health club operated by the seller, a fee of $250.00 Plus all Balances to your account up until the date of cancellation will be owed to Kais Infinite Extreme Martial Arts LLC to finalize the cancellation of this contract. If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing. In addition If you have received a Free Uniform, Gear, or any other Merchandise or Equipment from Kais Infinite Extreme Martial Arts LLC. The Cost of that Item or Items are Due to Kais Infinite Extreme Martial Arts LLC Five (5) Business Days after this contract is Cancelled

All Clients are giving a copy of their Agreement on day one. If any are lost or missing they can be requested at anytime from us or Members Solutions. An Email Copy was sent right after her request. The emails attached to this letter will reflect this. All Auto Renewal & Cancelation options are stated in her Agreement

At this Current time we have these Options for [redacted]

1) Pay and continue to receive our Great Service

2) Pay and not continue

3) Not pay and not continue becoming a default client (Placed into our Collections)

4) Have a friend, family member or anyone take over your agreements terms(meaning they sign up & take your place, relieving you of your agreement)

5) Start over with a Brand New Fresh Start our Amnesty Program. Resign & wipe out any and all passed debt We tried to schedule a meeting to discuss these issue no response to this date

Included in with this Letter:

Copy of [redacted] Agreement

Copy of [redacted] Email Convocations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Through the email correspondence that I had with Kai Next Level, I asked where to send the certified letter and was not given an answer. To this date, I have not been given a specific address where I could send the certified letter cancelling my auto-renewal. Also, I was never given a copy of my contract after signing up for classes and was referred to Member Solutions who handles all the billing for Kai Next Level. The date of cancellation listed on the Member Solutions site was October **, 2013. I was also not told at any point that the contract that I was signing was on auto-renewal. I was never shown that part of the contract and the terms of the contract was never explained to me. The only thing that I was told was that the contract was for one year. Instructor [redacted] signed me up for classes and she was the one that told me the contract was for one year only. I have attached a billing statement from Member Solutions that shows the dates of the payment agreement. This school uses fraudulent tactics and clever wording to trick people into signing up for things that were never agreed on. I have also included a link to the website [redacted] that shows other people that have gone through similar experiences.

Here is the link to [redacted] Reviews: [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To whom it may concern,

[redacted] has been engaging in email convocations with Next Level MMA Management since Oct **, 2013. According to our records the agreement we have on file started in Aug of 2012 & ended Aug of 2013. Also according to our Attendance records her daughter [redacted] also

attended class in the beginning to Mid Sept of 2013.

Term or Auto Renewal Read as followed:

Auto Renew: Kais Infinite Extreme Martial Arts LLC Has the right to Auto Renew This Contract, with all terms and conditions applying to Student I Client .Unless Student I Client Gives Written Notification that they wish to Discontinue This agreement. Written Notification must be made within One (1) Month before This Contract Ends. Written notification may be delivered by certified or registered mail. Postmarked by midnight of the Date One (1) Month before This Contract Ends. No Refund will be returned after that Date.

Check Here For No Auto Renew . Kais Infinite Extreme Martial Arts LLC. Representative initial Here

Accord to our record this Spot was not checked off & Initialed.

We also do not have on file any written Notification given by certified or registered mail to cancel your auto-renewal of your Agreement.

If a Copy was send and we did not receive it. If she can resubmit a copy of your receipt to Member solution or to Kai

Next Level MMA we will be happy to end your auto-renewal Cancellation read as the Following

Additional Rights to Cancellation: There is No Cancellation of this agreement I contract You may only cancel this contract for the following reasons: If upon a doctor's order you cannot physically receive the services because of significant physical disability of a period in excess of six (6) months, a fee of $250.00 Plus all Balances to your account up until the date of cancellation will be owed to Kais Infinite Extreme Martial Arts LLC to finalize the cancellation of this contract.. If you move your residence more than 25 miles from any health club operated by the seller, a fee of $250.00 Plus all Balances to your account up until the date of cancellation will be owed to Kais Infinite Extreme Martial Arts LLC to finalize the cancellation of this contract. If you die, your estate shall be relieved of any further obligation for payment under the contract not then due and owing. In addition If you have received a Free Uniform, Gear, or any other Merchandise or Equipment from Kais Infinite Extreme Martial Arts LLC. The Cost of that Item or Items are Due to Kais Infinite Extreme Martial Arts LLC Five (5) Business Days after this contract is Cancelled

All Clients are giving a copy of their Agreement on day one. If any are lost or missing they can be requested at anytime from us or Members Solutions. An Email Copy was sent right after her request. The emails attached to this letter will reflect this. All Auto Renewal & Cancelation options are stated in her Agreement

[redacted] States in her own words that her Membership with Member Solutions ended October **,2013. Even if that was true it she still didn't try and cancel with the 30 days before this agreement was up. [redacted] even paid for the month of sept & oct of 2013

At this Current time we have these Options for [redacted]

1) Pay and continue to receive our Great Service

2) Pay and not continue

3) Not pay and not continue becoming a default client (Placed into our Collections)

4) Have a friend, family member or anyone take over your agreements terms(meaning they sign up & take your place, relieving you of your agreement)

5) Start over with a Brand New Fresh Start our Amnesty Program. Resign & wipe out any and all passed debt

6) We offer a 50% off the total value of the agreement to settle this account and close it with no further payment due

We tried to schedule a meeting to discuss these issue no response to this date Included in with this Letter:

Copy of [redacted] Email Convocations

Copy of [redacted] Receipt for her October 2013 Payment

Review: I am a parent of a five year old child. I went to this place in search of an after school program, where they would pick up my child and bring him to the place for their services. The school I thought my son would be accepted to is one and half miles away from my job, so I desperately needed the service. Need less to say, I signed a contract in April. Instead of my son being accepted to the school far from my job, he was accepted to a school two blocks from my job, where I don't require pick up or after school services. Well, to go back to the original date in April, I signed a contract and never got a copy of it. I didn't receive a copy of the contract until I got into a battle with this company, where I was trying to cancel it. I understand there are small cancellation fees. So instead, this company has a NON-cancellation contract, and I am being threatened by collections to pay the weekly payments I would have been paying if my son was attending. So the only alternative is to pay 50% of the tuition for the year which comes out to 1900.00. I have to make either a one time payment, split it in two or three payments. I am totally disgusted with this place. I went in there with the intent to find a safe place for my child and now I am being forced to pay out money from signing a contract which was not thoroughly explained or even provided a copy of the contract the very same day I signed it. This is an abusive policy that takes money from vulnerable families who can't afford much. I don't understand why I had to be penalized with such an extensive fee, when the school my child got selected for was out of my hands.Desired Settlement: I am making my first payment of 635.00 by this Saturday 10/**. I have to pay by this week or I will be forced to pay the whole tuition of 3800.00. I want my money back! I want this company to look at the facts when the parent has a situation that is out of their control there should an lesser penalty. I want justice for the absolute disgusting way I was treated, and for being forced to pay an amount that is totally ridiculous!

Review: Purchased a 6 month contract. Wasn't explained to thoroughly that it is a binding contract that doesn't end until the 6 months was up. Unfortunaty financial difficulties occurred. Tried to cancel it. 6 months passed and I thought that when I called to cancel that in my file that the contract would end after 6 months. An auto renewal occurred. Went back in forth with the payment center and the company trying to end the auto renewal. Payment center said the company has to do it. The company said I was suppose to do by the computer. Close to 2 months had past trying to get this rectified. Spoke with the staff that handles finances and created a verbal agreement over the phone that I would pay the 2 months and she would cancel my subscription. The 2 months has been paid no balance and she still hasn't cancelled the contract. I haven't been in the dojo since sept of 2013 and they are trying to still collect money for services not rendered. I call leave messages with staff and on the voicemail and she doesn't call me back. I spoke with her twice and on both occasions she said she would call and she doesn't. I have to keep calling until I get her.Desired Settlement: Would like this settlement resolved by cancelling the auto renewal contract so the account would be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: About 4 years ago I met with Master Kai because I was interested in the afterschool program for my daughter. He led me to believe that I should just fill out an application if I was interested in his program. Within days of my application I spoke with " Master Kai" to let him know that I am no longer interested in the after school program. He tried to persuade me to start program and that he would give me a discount. I refused and he agreed to make a note in my account and stated no further action was needed on my part. After a year since that phone call I have been receiving notices asking for payment of 4200.00 for services that I never received and had cancelled days after I completed an application with them. Today I received a notice from First Credit Services asking for payment. I have noticed on reviews from others on internet that they have also had similar issues regarding this Business.Desired Settlement: Would like them to stop contacting me for payment that was never provided especially after days of cancelling the application with "Master Kai" days after completing an application with them.

Business

Response:

Tell us why here... [redacted] signed a non-cancelation agreement on 9/**/2010. We mad numerous attempts to settle this matter, from offer letters to settlement letters and even cash buyouts but she failed to accept any offers. The matter was then referred to a collection agency.The collection agency "First Credit Services" are now in control of this account. I will mail the paperwork to Revdex.com.