Sign in

Kaiser Permanente Fresno Medical Center

Sharing is caring! Have something to share about Kaiser Permanente Fresno Medical Center? Use RevDex to write a review
Reviews Kaiser Permanente Fresno Medical Center

Kaiser Permanente Fresno Medical Center Reviews (1)

Initial Business Response /* (1000, 11, 2015/05/28) */
Thank you for your correspondence regarding Ms***'s concerns
We deeply regret that Ms***'s experience here at Kaiser Permanente did not meet her expectationsWe strive to always provide excellent service to all our members, and
certainly take all feedback seriously
We apologize if there was a misunderstanding as to what Ms***'s obligations are as a patient
Typically, copays are due and collected at the time of registrationHowever, there are times that although no copays are due at the time of check in, members are liable for their cost share for services rendered during that visitBased on Ms***'s specific plan, it appears that she was appropriately not charged a copay at the time of registrationHowever, also based on her plan she was liable for amounts due towards her deductible for services received in our lab
It may helpful for Ms*** to review her plan's Evidence of Coverage as it would provide additional clarity as to her obligation and deductibles due for various services offered in our facilities
Again, we sincerely apologize that Ms*** experience did not meet her expectations and look forward to another opportunity to provide her with excellent care
Sincerely,
*** ** ***
Initial Consumer Rebuttal /* (4200, 9, 2015/05/28) */
So I was forced to pay $today due to the fact that if I did not pay they would send that bill to collections I would just like a refund due to the fact that it is not my fault that their employee lied to me and said that I would not be charged this has been the worst experience I have ever had with Kaiser PermanenteI am completely dissatisfied as a customer with the way I've been treated with this company
Final Consumer Response /* (4200, 15, 2015/05/28) */
I misread my plan, so you can imagine the surprised look on my face and the confusion and displeasure when I received a bill in the mail for $Now I would have had no problem paying this bill if I was informed correctly, however this error was made with there facilitie I shouldn't not be held accountable for there mistake and holding me accountable for it by making me pay the $I was told I would not be chargedMaking me pay only proves that Kaiser Permanente is ok with its staff lying to there customersAnd I work in customer service that's not exactly a review I would want on the company I representAll I want is the $refunded back to my account because I was told I would not be charged

Check fields!

Write a review of Kaiser Permanente Fresno Medical Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Kaiser Permanente Fresno Medical Center Rating

Overall satisfaction rating

Add contact information for Kaiser Permanente Fresno Medical Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated