Kaiser Westside Medical Ctr

Complaint: [redacted] I am rejecting this response because:This is how everything has been handled regarding this issue and there has been no definitive resolution I haven't had proper communication from Kaiser I called the Kaiser office and was told that my request for a third party personnel was being handled by the very same grievance representative I was mentioning in my complaint of the mishandling of my case.Sincerely, [redacted] ***

RE: Complaint ID [redacted] This is in response to your letter dated November 10, regarding concernssubmitted to your office [redacted] is asking for your assistance with her concerns regarding how her reviewrequest is being handled We are in the process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at [redacted] Sincerely,Angela P [redacted] Member Relations Coordinator

This is in response to your letter dated December 7, regarding concerns submittedto your office.*** *** is asking for your assistance with her concerns regarding billing hersecondary insurance and also dissatisfaction with the number of Doctor appointmentsshe had to have.We are in the
process of reviewing the issues raisedTo comply with federal privacyregulations, we will respond directly to *** *** at the conclusion of our review.Please feel free to contact me if you have any questionsI can be reached at503-813-4480.Sincerely,
Suzanne C***Member Relations CoordinatorMember Relations Department

RE: Case # ***
Dear Complaint Department:
This is in response to your letter dated May 29, regarding concerns submitted to your office
** *** is asking for your assistance with his concerns regarding the billing for his daughter
We are in the process of reviewing the issues
raised. To comply with federal privacy regulations, we will respond directly to ** *** at the conclusion of our review
Please feel free to contact me if you have any questions. I can be reached at ***

RE: Complaint ID [redacted]This is in response to your letter dated November 10, 2015 regarding concernssubmitted to your office.
[redacted] is asking for your assistance with her concerns regarding how her reviewrequest is being handled.
We are in the process of reviewing the issues raised. To...

comply with federal privacyregulations, we will respond directly to [redacted] at the conclusion of our review.Please feel free to contact me if you have any questions. I can be reached at[redacted]
Sincerely,Angela P[redacted]
Member Relations Coordinator

Complaint: [redacted]I am rejecting this response because:This is how everything has been handled regarding this issue and there has been no definitive resolution.  I haven't had proper communication from Kaiser.  I called the Kaiser office and was told that my request for a third party personnel was being handled by the very same grievance representative I was mentioning in my complaint of the mishandling of my case.Sincerely,[redacted]