Kaisyn Junction

Review: There is more than one complaint I have with this company. I made an original purchase order of roughly $200 from this company on 1/19/15 via their online website. I received a confirmation e-mail that my order was complete and the money was taken from the Gift Certificates I purchased earlier (I had $700 worth of Gift Certificates to their website, now totaling close to $500 as they subtracted the $200 order I made but never received the products for). I can view the status of the order online but all it ever says, every single time I check it, is "Processing." Five days after the original purchase date, I sent them an e-mail using the customer service e-mail they gave on their website inquiring about my order but never received a response back. Ten days after the original purchase date, I sent another 4-5 e-mails inquiring about my order as well as called the contact number posted on their website numerous times. The phone number always goes directly to an automatic answering machine and can never get a hold of a live person. I have left several messages asking for a call back. It is now almost 15 days after my original purchase. The online status of my order still says "Processing," the money is still taken out of my total, and I have yet to receive a response from anyone either via e-mail or phone. (Desired Settlement: I would like my order delivered to me, a call from someone from the company, and a refund of the Gift Certificates I would still have unused on their site as I DO NOT want to use this site again in the future!! If they can't deliver my order than I want a complete refund of the $700 worth of Gift Certificates I have on their site that will go unused.