Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Contact Name and Title: [redacted] ***, GM Contact Phone: [redacted] Contact Email: [redacted] @pscauto.com On May 12th, [redacted] '***' [redacted] approached us via our Facebook page and made similar statements with regard to her vehicle as she has to the Revdex.comAs quickly as possible we responded with: -Hi [redacted] I've spoken to our General Manager, [redacted] and also my Service Manager, [redacted] I understand that we requested that you bring the car in to let us take care of the issues you haveI also understand that while you were here we also offered to take the car back and give you your money backWe also offered alternate transportation during the repair should you want to move in that direction, but you did not have a driver's license with you to complete Enterprise's requirementsWe never got past this point, you left with the vehicleWe are still willing to take the vehicle back, we are still offering to repair any issue you have and we are still offering to provide you with alternate transportation of similar size, until your vehicle is repaired, but you will need your driver's license to rent the vehicle even if we pay for it- When Ms [redacted] brought her vehicle to us the first time for repair our service manager engaged her in conversation to determine exactly what was wrong with the vehicleAlthough he had been briefed by our General Manager on this issue, he wanted to speak with the customer directlyWhen he attempted to do that, she became enraged, screaming and shouting obscenities at our personnel and generally became somewhat out of controlWe managed to move past that to the point of getting her set up with a rental car of same or lager size through Enterprise Rent a CarShe stated she needed a similar vehicle for workUnfortunately, she did have a driver's license with her, a requirement that all rental car companies require and as a result we could not get her into a rentalThis only exacerbated her anger and she left with her vehicle, we did not have the opportunity to look at it Ms [redacted] continued to berate our businessWe digressed from our online activity on May 12th and reached out via telephone on May 13thOur employee [redacted] made the call, indicating that we wanted to provide resolution to her and requested that she call us backAs of this writing at am on May 14th we have not heard from the customer The vehicle in question is a modelAll disclosures regarding this vehicle, including the Carfax that she continually states we falsified are signed by herCarfax records must be downloaded from the Carfax siteThere is no way to falsify the information that is on the downloadThe same document that she signed when she purchased the vehicle is available currently on Carfax and is the same documentThe vehicle was in good condition when she left with it after the purchase We can't move forward with a resolution until we have had the opportunity to speak rationally with the customer, assess the damage or repairs and then create a resolution and a time line for repairs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I love how this is all my faultyou sold me a defective car and falsified the car fax reportyou claim that your service manager was informed, this is not the caseyou have lied and I have video to prove itthe car fax that I downloaded from the website is different from the one you gave me, I have copies of this as welli have requested that you fix the car and provide the cost for thisi want this car checked by an independent mechanic and the cost covered by youi have documentation of you telling me the tires were fine and balanced and have documentation that this was not doneyou claimed to have done a full check on this car yet there were basics that were totally missed, I have documentation of this as wellyou sold me a lemon and lied to me about what was done and what was not done on the car, this is unacceptablei will not speak with your rep on the phone because you have lied to me at every turn of this dealthe only communication I will have with you needs to be documented and seen by third partiesyou have made promises and contracted things that you have lied abouti will not deal with you directly anymore, I will not be taken advantage of any furtheryou sold me an $18K car that is not safe enough to drivei want the car reviewed and fixed by a mechanic not affiliated with you shopthis is fair and the right thing to doyou have repeatedly called me asking for more money and yet you won't take care of the basics covered in the contract and that you said was already fixedthis is shaddy and bad business
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ Contact Name and Title: [redacted] ***, GM Contact Phone: [redacted] Contact Email: [redacted] @pscauto.com On May 12th, [redacted] '***' [redacted] approached us via our Facebook page and made similar statements with regard to her vehicle as she has to the Revdex.comAs quickly as possible we responded with: -Hi [redacted] I've spoken to our General Manager, [redacted] and also my Service Manager, [redacted] I understand that we requested that you bring the car in to let us take care of the issues you haveI also understand that while you were here we also offered to take the car back and give you your money backWe also offered alternate transportation during the repair should you want to move in that direction, but you did not have a driver's license with you to complete Enterprise's requirementsWe never got past this point, you left with the vehicleWe are still willing to take the vehicle back, we are still offering to repair any issue you have and we are still offering to provide you with alternate transportation of similar size, until your vehicle is repaired, but you will need your driver's license to rent the vehicle even if we pay for it- When Ms [redacted] brought her vehicle to us the first time for repair our service manager engaged her in conversation to determine exactly what was wrong with the vehicleAlthough he had been briefed by our General Manager on this issue, he wanted to speak with the customer directlyWhen he attempted to do that, she became enraged, screaming and shouting obscenities at our personnel and generally became somewhat out of controlWe managed to move past that to the point of getting her set up with a rental car of same or lager size through Enterprise Rent a CarShe stated she needed a similar vehicle for workUnfortunately, she did have a driver's license with her, a requirement that all rental car companies require and as a result we could not get her into a rentalThis only exacerbated her anger and she left with her vehicle, we did not have the opportunity to look at it Ms [redacted] continued to berate our businessWe digressed from our online activity on May 12th and reached out via telephone on May 13thOur employee [redacted] made the call, indicating that we wanted to provide resolution to her and requested that she call us backAs of this writing at am on May 14th we have not heard from the customer The vehicle in question is a modelAll disclosures regarding this vehicle, including the Carfax that she continually states we falsified are signed by herCarfax records must be downloaded from the Carfax siteThere is no way to falsify the information that is on the downloadThe same document that she signed when she purchased the vehicle is available currently on Carfax and is the same documentThe vehicle was in good condition when she left with it after the purchase We can't move forward with a resolution until we have had the opportunity to speak rationally with the customer, assess the damage or repairs and then create a resolution and a time line for repairs Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I love how this is all my faultyou sold me a defective car and falsified the car fax reportyou claim that your service manager was informed, this is not the caseyou have lied and I have video to prove itthe car fax that I downloaded from the website is different from the one you gave me, I have copies of this as welli have requested that you fix the car and provide the cost for thisi want this car checked by an independent mechanic and the cost covered by youi have documentation of you telling me the tires were fine and balanced and have documentation that this was not doneyou claimed to have done a full check on this car yet there were basics that were totally missed, I have documentation of this as wellyou sold me a lemon and lied to me about what was done and what was not done on the car, this is unacceptablei will not speak with your rep on the phone because you have lied to me at every turn of this dealthe only communication I will have with you needs to be documented and seen by third partiesyou have made promises and contracted things that you have lied abouti will not deal with you directly anymore, I will not be taken advantage of any furtheryou sold me an $18K car that is not safe enough to drivei want the car reviewed and fixed by a mechanic not affiliated with you shopthis is fair and the right thing to doyou have repeatedly called me asking for more money and yet you won't take care of the basics covered in the contract and that you said was already fixedthis is shaddy and bad business