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Kalahari Resort

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Reviews Kalahari Resort

Kalahari Resort Reviews (4)

I visit the Kalahari every summerThis year was my fourth year in a row, and I have never had a complaint about the businessThe staff are wonderful, check in and billing is easy and straight forward, management is personable and understanding, the venue is beautiful, and the rides are fun I know many other people who also stay at the Sandusky location regularly, and they are all equally happy It's thanks to the Kalahari that I've been able to pet exotic animals, eat delicious themed food, and ride one of the coolest waterslides ever! (The Swahili Swirl) Other resorts I've found aren't nearly as customer service oriented as the KalahariIf you ever have an issue with your stay at this hotel, I have no doubt in my mind they will accomodate you Really the only unfortunate thing I can say is that it sells out quickly, so it is my honest hope that I can stay again next year!

We had a two bedroom suite for my son's 16th Birthday, which was over $for our e night Upon arrival the bartender named *** at *** never a knowledge us; we tried to order lunch and after waiting well over minutes we left
My sundress and flip flops were stolen at the water parkUpon waking in the morning I discovered a used bandaid attached to the comforter of the bed I was sleeping in, very unsanitary and dirtyWe also found old popcorn under a chair in the room, not OursOUR Room Was Very Dirty I complained to a manager, she never even apologized and pretty much spoke to us like we were trash and just trying to get something for freeI will never go back and I have also documented everything with pictures as well as witnessesAwful experience!

We arrived at the hotel in Sandusky Ohio at 7:30 in the morning from New Jersey and attempted to check in. Each time we asked about our room, we were told 'its not ready, checkin is at 4' over and over again- each time becoming more irritated. We watched hundreds of people get their rooms before us with wait times around instant to the max I heard was 3 hours (at that point we were at 7). The last time we asked was at 3:25 to hear the same thing.

At 4pm on the dot we are notified our room is ready via text. I flag down a front desk manager, [redacted], and explain to her how utterly destroying the experience was (30 minutes after my last emotional breakdown after being on 4 hours of sleep and just wanting to do so in my room), and am blown off completely with excuses of 'oh we're busy, oh you're not the only one waiting', and then dismisses me the moment I threaten to never come back.

We were treated like pondscum and our room was held against us because we wanted it early.

I visit the Kalahari every summer. This year was my fourth year in a row, and I have never had a complaint about the business. The staff are wonderful, check in and billing is easy and straight forward, management is personable and understanding, the venue is beautiful, and the rides are fun.
I know many other people who also stay at the Sandusky location regularly, and they are all equally happy.
It's thanks to the Kalahari that I've been able to pet exotic animals, eat delicious themed food, and ride one of the coolest waterslides ever! (The Swahili Swirl)
Other resorts I've found aren't nearly as customer service oriented as the Kalahari. If you ever have an issue with your stay at this hotel, I have no doubt in my mind they will accomodate you.
Really the only unfortunate thing I can say is that it sells out quickly, so it is my honest hope that I can stay again next year!

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Address: 7000 Kalahari Dr, Sandusky, Ohio, United States, 44870-8628

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