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Kalahari Waterpark Resort Convention Center

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Reviews Kalahari Waterpark Resort Convention Center

Kalahari Waterpark Resort Convention Center Reviews (19)

From: [redacted] < [redacted] >Date: Thu, May 5, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com < [redacted] >Complaint # [redacted] has been resolved by the company Thank youPlease let me know if further action is required [redacted] ***

Had got bitten by bugs while sleeping and waken up by the pains in the bed - Management denied everything before proofsI just came back from my two-night trip in Kalahari Resort in Poconos Manor, PAAs Kalahari Resort was doing a promotional at during November so I booked a room at Groupon and paid in full upfrontI stayed in a room on the 4th floor facing the parking lotAt around 3pm in the afternoon on 11/29, we checked in room and stayed inside the indoor water park till around 8:30pm and then went back to our room for restThe park was a lot funWe went to sleep around 10pmAround 4:45am, I felt pains and burning in my face and hands, and I realized that I could have got bites by bedbugsI turned on the light and found that my face and finger was swollen, hot to the touchI called the front desk immediately and asked for helpFront desk then switched us to another roomAnd a guy helped to open the other room for us, but he said he was not the housekeeping person as the housekeeping was not at duty that earlyShe/he should come to check the bed and the room after in the morningMe and my family then packed everything and moved to another roomDuring the mean time of packing, I forgot to take my water boiler so had to go back to pick my itemWhen I returned, the guy was still there in the roomI glimpsed while walking in and saw all bedsheets were gone from the bed, thrown on the floorI got my water boiler and went back to my new roomThe time was around 5am in the morningFrom 5am till afternoon, we didn't get contacted by anyone from front deskWith that being said, from the time I got waken up by bites at 4:45am on 11/till around 5:30pm in the afternoon, no one from the hotel checked my bites or asked me about anythingThen I went to the front desk around 5:40pmAt my request, the manger came out and I said I got hard bites in the morning during my sleepShe quickly said that we checked the room and didn't see bedbugs, thats why we didn't change your roomI felt very strange and then said that you changed the room already because I asked for help in the morning! I also asked for medicine from front desk but the front desk said unfortunately we don't have anything for the bitesShe asked "Really?" I felt it even stranger by being asked backI then said " Yes? You changed the room, for meYou don’t remember?" She said, “did you call?” I said "yes." She asked, "when?" I then had to repeat to her when I got waken up by the bites and how I called for help and then moved to another roomAs I spoke, she looked confused and looked like that she didn't know anything about thatI felt confused her as well when I was asked to tell her what happenedShe asked me “what's my current room number” I repliedThen she asked me what’s my old room number, I started feelingWhy? - Didn't I report to front desk that I got hard bites this morning? I then told her the story again and tried to help her understand what happened to meI then showed her my swollen finger and my foreheadI also showed her the pictures taken at 4:49amShe asked" So, you got pictures?" I replied, "yes." Because the housekeeping wasn't on duty that early and the guy who helped me to move to another room said he wasn't the housekeeping person and only came to my room because front desk asked him to help moveThe guy said that the person who was in charge housekeeping should be available after 8amI took pictures only because at the moment 4:45am no one was available to check the bug bites on my faceThe manager quickly took my iphone and asked "can I see the pictures?" and she went into the office for a while with my iphoneWhen she came back, she told me that she would send the housekeeping to check the room that evening and replied me later that nightAt around 9:pm that night I got a call from Brent (If I remembered the name right.) He said that they checked the room and didn't find any bugs so that they couldn't do anything for meHe also said that I got swollen face due to allergyI tried to explain to him that I got bites during sleep, thats not allergyHe then said that we couldn't confirm that you got bites at our room, maybe that you got bites before you checked inI, at the moment, totally got shockedHe passed his phone to the female manger whom I originally talked to that afternoonThe female manager said that we didn't see any bugs and the bites could have happened somewhere else outside the hotel, or due to allergy, or before you arrived the hotelI said I didn't even leave the hotel since I checked inShe said that she couldn’t continue on the conversation with her last words - we didn't find any bugs in the bed and there is no proof that you got bite at our roomHonestly, I, as a first time water park guest, didn't know how to respond to her at all, because it was her that I showed my swollen face and finger at 5:40pm that afternoon and showed the pictures of the bites in personI then saw the house keepingThe house keeping person told me that she checked the room at 11/night, before the manager called me that nightand sh didn't find any bedbugsI wanted to ask I got bites at 4:45am in the morning, and you checked the room at around after 6pm and told me you didn't find anythingShe then said my swollen face and finger could be due to allergy from the air, or from other guests, or from environmentWhen I showed her my finger with the clear bug bites, she changed her reasonsShe then said, that's from mosquitoesOr, before I arrived to the hotel I could have got bites somewhereSo far, what else I could say? The house keeping person said you could talk to the directorI emailed to the house division director that night about the experience I went throughI didn't get any replyAt my request, the director came out when I was leaving 12/She firmly told me that the hotel didn't take any responsibilities and the photos didn't prove that the bites took place in the room at their hotelAs we spoke, she got inpatient and looked pissed off, I realized that the management had already chosen to be blinded, even if I am, as the victim, with the bites on my face and finger, just standing right in front of herI told the director, that its not about the credit or compensation, but because that I wanted the hotel to face the factIf I myself, a real person, is not the proof of the ever existence of bug bites in the bed, why would a bed sheet canAt the end of the email I said to the management, it is the trust, safety, and service, that keeps loyal customersHere I shared my personal experience, and only to hope that people, either in the hotel industry, or in any other practice, don't choose to be blinded, only for their self defenseFace the fact, face the issue, face the people

[redacted] I am in receipt of complaint # [redacted] from a [redacted] and wish to provide you with the following additional information:The promotion which [redacted] is referring to was a [redacted] promotionKalahari Resorts provided a prize, so this giveaway was a partnership between Kalahari Resorts and [redacted] set up and managed by [redacted] [redacted] apparently missed the "IF YOU DON"T WANT A SUBSCRIPTION, CLICK HERE" link, which hundreds of thousands of other people successfully navigatedAs to [redacted] ***'s claim that it took "several weeks" for him to be removed from the subscription list, this is simply not accurate [redacted] notified Ms [redacted] of Kalahari Resorts April that he wished to be removed from the [redacted] subscription list, and inquired as to what Kalahari would give him [redacted] was told that we would help to facilitate his removal from the [redacted] subscription list, and was told that this was a [redacted] promotion [redacted] then asked [redacted] for a "discount" due to him being a police officer [redacted] *** sent [redacted] ***, unrelated to the [redacted] promotion and as a gesture of good will, a link to specials for military and police personnelAttempts by our team to recreate an issue coinciding with [redacted] ***'s claim that there had not been a link instructing him to click here to enter without a subscription were not successful, and in fact each attempt proved the existence of said linkOn April [redacted] informed [redacted] *** that they had researched their records and found no subscription for [redacted] ***On May [redacted] informed [redacted] of [redacted] 's findings and suggested that he followup with [redacted] , again pointing out to [redacted] that this is a [redacted] promotionOn May [redacted] informed [redacted] that they had found a subscription for [redacted] and that they had removed [redacted] from the subscription listOn this same date, [redacted] contacted [redacted] and updated him, explaining that [redacted] had reported to her that they had found a subscription under his name and had removed itDuring this conversation, [redacted] requested of [redacted] numerous times that Kalahari do something for him [redacted] declined any form of compensation, pointing out yet again that this promotion had been a [redacted] promotion, that she had facilitated his request to be removed from any and all [redacted] subscription lists, and had gone above and beyond for him by providing him helpful information allowing him to book a discounted Kalahari stay because of the fact that he is a police officer.In light of [redacted] ***'s related claim that he has been "bothered by e-mails and mail" to his home, I feel that it is important to point out that [redacted] signed himself up for our [redacted] eblast list, and has opened every email subsequently received as a result of signing up for this NewsletterEach of these emails includes a link to unsubscribe from the Newsletter list which he had subscribed to.Finally, [redacted] lists on his complaint to your office that his Desired Outcome/Settlement is to "stop getting e-mail from both [redacted] and Kalahari"As detailed here, we have facilitated through [redacted] the removal of [redacted] from their subscription list and have informed him of thisWe have also removed him from our Newsletter distribution listIt is our recommendation that this complaint now be considered closedThank you.Sincerely, Greg S [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I did buy two tickets on December They were purchased by my friend, who stayed at Kalahari resort between Dec and Dec Name of the guest is either [redacted] or his wife, [redacted] Again, I was assured by the desk, I will be given a refundHad I was told that no refund is possible, I would've used the tickets I already bought Regards, [redacted]

** ***:In regards to complaint #***, we have taken the following steps:1) I contacted ** *** to discuss her recent stay with us.2) We refunded her *** card in the amount of $as requested to do the refrigerator malfunction.3) The guest was satisfied with the results.It is our
recommendation that this case is closed.Thank you, Megan P***Guest Services Manager

in reference to the complaint ID of *** the guest purchased tickets on 11/23/and then on 12/3/The guest requested a refund for tickets since they didn't want to come anymoreWhen the refund form was filled out he was told that it would be evaluated by management however that refunds
were generally not givenThis is stated in the Terms of Purchase on the website where tickets are purchasedHe was also told that it would take up to days for the evaluation.Management did review the refund and determined that we would offer a date change for the use of the tickets in the futureThis allows the guest to continue to change the dates to one in the future that best fits their scheduleHe was called and offered a date change on 12/13/He refused the date change via the phoneThat was the last communication Kalahari had with the guest.With respect to the complaint the guest filed he only made one online purchase on 11/23/for $for three (3) ticketsThere is no other transaction in his name or with his credit cardif he did attend the park with his son on 12/3/he must have gotten tickets at the park and paid cashHe states two more tickets were purchased for December and again we have no information on the purchaseIf he did attend the park he should have used the tickets he already bought.We will change the dates for him so he can use the tickets on a future visit, Changing the dates can be completed numerous times if necessary for his scheduling purpose.Sincerely, Mindy D*** Director of Waterpark

*** ***: Good afternoon. In regards to the update, dated March 21, 2017, to this complaint:1) In this update, *** *** claims to have "called (our) office times and left messages." 2) While we question the validity of this claim -in actuality, *** *** only returned my March call to her on March 20- a colleague of mine was able to connect with *** *** via phone on March 22.3) During this March conversation, we (again) apologized to *** *** for the car alarm going off the evening of March 4, and offered 50% off of a future stay. *** *** promptly ended this phone conversation by hanging up on our manager.4) Although the initial complaint stems from a car alarm going off in our parking lot the evening of March -an event which we maintain had been out of our control- we then responded swiftly and appropriately to this at the time of the car alarm and since.5) We have now apologized sincerely and repeatedly to *** ***.6) We have also now offered -on several occasions- compensation to a degree which borders upon ludicrous.7) In spite of these best and generous efforts, *** *** has chosen to disrespect a member of our management team and discontinue the conversation by hanging up on this manager.8) For all of these reasons, it is our hope and recommendation that this complaint now be considered closed.Thank you. Greg S***, CRDEAssistant General ManagerKalahari BoulevardPocono Manor, PA 18349Direct:***@KalahariResorts.comWe PROMISE to Deliver Products and Services Beyond Expectations

January 28, Kalahari is in receipt of the complaint ID *** regarding the guest and her experience with *** ***Our Waterpark manager assisted the guest with her purchase of waterpark ticketsThe guest was given non-refundable waterpark passes, her credit
card was refunded the amount that was charged on her gift cardsThere was not a full refund to her credit card as the gift cards she had did not fully cover the purchase of ticketsThe guest let the waterpark front desk know that she would not be using one of the passes because she had her periodThe waterpark front desk let her know that the tickets were nonrefundable and they would not be issuing a refund for that reasonThe guest was handed all waterpark passes purchased.The guest contacted our waterpark manager after her visit to request the refund, our Waterpark manager lether know the tickets were non-refundable and we would not be issuing her a refundI have included a Copy of Our On-line Waterpark purchase policy highlighting there are no refunds on online waterpark passesSincerely,Kari S

From: *** *** ***Date: Thu, May 5, at 10:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: Revdex.com Complaint #***
has been resolved by the company. Thank youPlease let me know if further action is required.*** ***

*** ***: In regards to complaint #***, we have taken the following steps:1) When *** *** called the resort the morning of March 6, she spoke with Front Office Supervisor MsC***, whom apologized (as had our staff the evening of March when *** *** spoke
with them) and told her that we would be happy to arrange in advance a later check-out time for *** ***'s next stay with us.2) Today I attempted to contact *** *** via phone in order to speak further with her. I have not yet received a return call.3) We believe that a full refund is not warranted. The car alarm going off was not something that could have been prevented or controlled by Kalahari, and our response to the alarm was swift.4) We feel that our offer of a pre-arranged late check-out upon a future visit is a reasonable accomodation, yet is one which was declined by *** ***.5) If *** *** returns my call, I would be happy to discuss further with her.Thank you

From: [redacted]
font-family: arial, sans-serif;"><[redacted]>Date: Thu, May 5, 2016 at 10:24 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[redacted]>Complaint #[redacted] has been resolved by the company. 
Thank you. Please let me know if further action is required.
[redacted]

Well I first like to say that there is no other reason why I guess the Revdex.com has them as such a bad rating because they have nothing but lies and smoke and mirrors I have to this day still receive emails from both Kalahari and [redacted] both have keep sending me emails have not stopped still listening  and trying to get me to come to their establishments and buy things so what that person [redacted] States is an outright lie they have altered me nothing except the one thing that they did say which was correct that supposedly they have an incentive for military and police officers that is all that was ever told to me it was nothing ever offered to me for compensation for the aggravation that I went through I had been in constant communication with [redacted] trying to stop emails from both them and [redacted] from coming to my email address furthermore in respect to unsubscribe and yes I have opened up the link and press unsubscribe three different times to [redacted] and I still get emails from them and also as far as  me signing up for these emails I never signed up for them I still have the email that they sent me and still to this day to go to court and swear Underoath and show them the email that it blocks it out it blocks out to do not discuss illicit email to my address and I guarantee that there are many other people that are in the same situation I have no reason to waste my time sending and filing complaints with the [redacted] these allegations are true and honest and Kalahari Representatives do nothing but lie and cheat if you go on their website you'll also see how they cheat and lie for customers that come to them I have no problem with it was anybody [redacted] Kalahari [redacted] calling me up or send me a letter stating different and that they need further verification because they have not checked or they have not followed up on any of these problems
 [redacted]
I am rejecting this response because:
[redacted]

January 28, 2016Kalahari is in receipt of the complaint ID [redacted] regarding the guest and her experience with [redacted].Our Waterpark manager assisted the guest with her purchase of waterpark tickets. The guest was given 12 non-refundable waterpark passes, her credit card was refunded the...

amount that was charged on her gift cards. There was not a full refund to her credit card as the gift cards she had did not fully cover the purchase of tickets. The guest let the waterpark front desk know that she would not be using one of the passes because she had her period. The waterpark front desk let her know that the tickets were nonrefundable and they would not be issuing a refund for that reason. The guest was handed all waterpark passes purchased.The guest contacted our waterpark manager after her visit to request the refund, our Waterpark manager lether know the tickets were non-refundable and we would not be issuing her a refund.I have included a Copy of Our On-line Waterpark purchase policy highlighting there are no refunds on online waterpark passes.Sincerely,Kari S

[redacted]:     I am in receipt of complaint #[redacted], from a [redacted], and wish to provide you with the following additional information:     We were and are sorry to hear that [redacted]'s daughter was not comfortable in our waterpark.  Our...

management team informed her that they would be happy to work with her on the cancellation fee (normally a full forfeiture when a guest requests to depart mid-stay), and charged her only a $75 cancellation fee.  The remainder of [redacted]'s $185.28 was refunded to her promptly on September 5, 2017 at 1:59 pm.  Our reference # for this $110.28 refund back to [redacted]'s [redacted] is [redacted].  Sometimes there can be a delay on the bank's end, especially depending upon whether the card in question is a debit card or a credit card, but we refunded [redacted] the amount that we told her we would when we told her we would do it.     It is our recommendation that this complaint now be considered closed.  Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I have called your office 4 times and left messages. Why have you not called back and no one ever offered us a late checkout till a week later. ###-###-####. Call mr
Regards,[redacted]

[redacted]I am in receipt of complaint #[redacted] from a [redacted] and wish to provide you with the following additional information:The promotion which [redacted] is referring to was a [redacted] promotion. Kalahari Resorts provided a prize, so this giveaway was a partnership between...

Kalahari Resorts and [redacted] set up and managed by [redacted].[redacted] apparently missed the "IF YOU DON"T WANT A SUBSCRIPTION, CLICK HERE" link, which hundreds of thousands of other people successfully navigated. As to [redacted]'s claim that it took "several weeks" for him to be removed from the subscription list, this is simply not accurate. [redacted] notified Ms. [redacted] of Kalahari Resorts April 28 that he wished to be removed from the [redacted] subscription list, and inquired as to what Kalahari would give him. [redacted] was told that we would help to facilitate his removal from the [redacted] subscription list, and was told that this was a [redacted] promotion. [redacted] then asked [redacted] for a "discount" due to him being a police officer. [redacted] sent [redacted], unrelated to the [redacted] promotion and as a gesture of good will, a link to specials for military and police personnel. Attempts by our team to recreate an issue coinciding with [redacted]'s claim that there had not been a link instructing him to click here to enter without a subscription were not successful, and in fact each attempt proved the existence of said link. On April 30 [redacted] informed [redacted] that they had researched their records and found no subscription for [redacted]. On May 1 [redacted] informed [redacted] of [redacted]'s findings and suggested that he followup with [redacted], again pointing out to [redacted] that this is a [redacted] promotion. On May 3 [redacted] informed [redacted] that they had found a subscription for [redacted] and that they had removed [redacted] from the subscription list. On this same date, [redacted] contacted [redacted] and updated him, explaining that [redacted] had reported to her that they had found a subscription under his name and had removed it. During this conversation, [redacted] requested of [redacted] numerous times that Kalahari do something for him. [redacted] declined any form of compensation, pointing out yet again that this promotion had been a [redacted] promotion, that she had facilitated his request to be removed from any and all [redacted] subscription lists, and had gone above and beyond for him by providing him helpful information allowing him to book a discounted Kalahari stay because of the fact that he is a police officer.In light of [redacted]'s related claim that he has been "bothered by e-mails and mail" to his home, I feel that it is important to point out that [redacted] signed himself up for our [redacted] eblast list, and has opened every email subsequently received as a result of signing up for this Newsletter. Each of these emails includes a link to unsubscribe from the Newsletter list which he had subscribed to.Finally, [redacted] lists on his complaint to your office that his Desired Outcome/Settlement is to "stop getting e-mail from both [redacted] and Kalahari". As detailed here, we have facilitated through [redacted] the removal of [redacted] from their subscription list and have informed him of this. We have also removed him from our Newsletter distribution list. It is our recommendation that this complaint now be considered closed. Thank you.Sincerely, Greg S[redacted]
[redacted]

Had got bitten by bugs while sleeping and waken up by the pains in the bed - Management denied everything before proofs.
I just came back from my two-night trip in Kalahari Resort in Poconos Manor, PA. As Kalahari Resort was doing a promotional at during November so I booked a room at Groupon and paid in full upfront. I stayed in a room on the 4th floor facing the parking lot. At around 3pm in the afternoon on 11/29, we checked in room and stayed inside the indoor water park till around 8:30pm and then went back to our room for rest. The park was a lot fun. We went to sleep around 10pm. Around 4:45am, I felt pains and burning in my face and hands, and I realized that I could have got bites by bedbugs. I turned on the light and found that my face and finger was swollen, hot to the touch. I called the front desk immediately and asked for help. Front desk then switched us to another room. And a guy helped to open the other room for us, but he said he was not the housekeeping person as the housekeeping was not at duty that early. She/he should come to check the bed and the room after 8 in the morning. Me and my family then packed everything and moved to another room. During the mean time of packing, I forgot to take my water boiler so had to go back to pick my item. When I returned, the guy was still there in the room. I glimpsed while walking in and saw all bedsheets were gone from the bed, thrown on the floor. I got my water boiler and went back to my new room. The time was around 5am in the morning.
From 5am till afternoon, we didn't get contacted by anyone from front desk. With that being said, from the time I got waken up by bites at 4:45am on 11/30 till around 5:30pm in the afternoon, no one from the hotel checked my bites or asked me about anything. Then I went to the front desk around 5:40pm. At my request, the manger came out and I said I got hard bites in the morning during my sleep. She quickly said that we checked the room and didn't see bedbugs, thats why we didn't change your room. I felt very strange and then said that you changed the room already because I asked for help in the morning! I also asked for medicine from front desk but the front desk said unfortunately we don't have anything for the bites. She asked "Really?" I felt it even stranger by being asked back. I then said " Yes? You changed the room, for me. You don’t remember?" She said, “did you call?” I said "yes." She asked, "when?" I then had to repeat to her when I got waken up by the bites and how I called for help and then moved to another room. As I spoke, she looked confused and looked like that she didn't know anything about that. I felt confused her as well when I was asked to tell her what happened. She asked me “what's my current room number” I replied. Then she asked me what’s my old room number, I started feeling... Why? - Didn't I report to front desk that I got hard bites this morning? I then told her the story again and tried to help her understand what happened to me. I then showed her my swollen finger and my forehead. I also showed her the pictures taken at 4:49am. She asked" So, you got pictures?" I replied, "yes." Because the housekeeping wasn't on duty that early and the guy who helped me to move to another room said he wasn't the housekeeping person and only came to my room because front desk asked him to help move. The guy said that the person who was in charge housekeeping should be available after 8am. I took pictures only because at the moment 4:45am no one was available to check the bug bites on my face. The manager quickly took my iphone and asked "can I see the pictures?" and she went into the office for a while with my iphone. When she came back, she told me that she would send the housekeeping to check the room that evening and replied me later that night. At around 9:40 pm that night I got a call from Brent (If I remembered the name right.) He said that they checked the room and didn't find any bugs so that they couldn't do anything for me. He also said that I got swollen face due to allergy. I tried to explain to him that I got bites during sleep, thats not allergy. He then said that we couldn't confirm that you got bites at our room, maybe that you got bites before you checked in. I, at the moment, totally got shocked. He passed his phone to the female manger whom I originally talked to that afternoon. The female manager said that we didn't see any bugs and the bites could have happened somewhere else outside the hotel, or due to allergy, or before you arrived the hotel. I said I didn't even leave the hotel since I checked in. She said that she couldn’t continue on the conversation with her last words - we didn't find any bugs in the bed and there is no proof that you got bite at our room. Honestly, I, as a first time water park guest, didn't know how to respond to her at all, because it was her that I showed my swollen face and finger at 5:40pm that afternoon and showed the pictures of the bites in person.
I then saw the house keeping. The house keeping person told me that she checked the room at 11/30 night, before the manager called me that night. and sh didn't find any bedbugs. I wanted to ask I got bites at 4:45am in the morning, and you checked the room at around after 6pm and told me you didn't find anything... She then said my swollen face and finger could be due to allergy from the air, or from other guests, or from environment. When I showed her my finger with the clear bug bites, she changed her reasons. She then said, that's from mosquitoes. Or, before I arrived to the hotel I could have got bites somewhere. So far, what else I could say? The house keeping person said you could talk to the director.
I emailed to the house division director that night about the experience I went through. I didn't get any reply. At my request, the director came out when I was leaving 12/1. She firmly told me that the hotel didn't take any responsibilities and the photos didn't prove that the bites took place in the room at their hotel. As we spoke, she got inpatient and looked pissed off, I realized that the management had already chosen to be blinded, even if I am, as the victim, with the bites on my face and finger, just standing right in front of her. I told the director, that its not about the credit or compensation, but because that I wanted the hotel to face the fact. If I myself, a real person, is not the proof of the ever existence of bug bites in the bed, why would a bed sheet can.
At the end of the email I said to the management, it is the trust, safety, and service, that keeps loyal customers. Here I shared my personal experience, and only to hope that people, either in the hotel industry, or in any other practice, don't choose to be blinded, only for their self defense. Face the fact, face the issue, face the people.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I did buy two tickets on December 3. They were purchased by my friend, who stayed at Kalahari resort between Dec 3 and Dec 4. Name of the guest is either [redacted] or his wife, [redacted]. Again, I was assured by the desk, I will be given a refund. Had I was told that no refund is possible, I would've used the tickets I already bought.
Regards,
[redacted]

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Address: 250 Kalahari Drive, Pocono Manor, Pennsylvania, United States, 18349

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