Initial Business Response /* (1000, 9, 2016/04/21) */
According to the computer generated repair order number *** that is both dated and time stamped 01/18/@11:44am the Sonata with odometer reading of 93,miles was repair at our facilityHyundai authorized the engine
replacement and the vehicle was repaired by a factory certified technician to factory specifications and was operating properlyOn a retune visit as documented on repair order number *** 2/23/Customer stated since engine replacement car sounds like a race carThe technician inspected the vehicle repairs that was made in regards to previous engine repair and found no noise related to that repairThe noise was only present when the vehicle was movingWe advised the customer that the vehicle would need further diagnosis to determine the problem because it was not coming from the engine or any related areas to that previous repairThis was at no charge to the customer and the customer was provide a vehicle to drive while the engine repairs was being completedAs stated on repair order as well the technician noted that a mud flap was dragging on the tire when it arrived and noise could possibly be coming from axle or suspensionI have attached a copy of both repair orders with the documentation of all the work performed at no charge to the customer that totaled $The only time the customer was asked to pay for anything was items that are not covered under the manufactures warrantyWe would suggest the customer have the suspension and axle inspected for the noise as we have already stated
I love this place! Alishia and Patrick did everything in their power to find me the perfect car (2015 Kia Rio) without being pushy or drowning me in "salesman talk". They were very open and honest about everything and answered every question I had. Also, I have to give them credit for being patient with my stubborn self. I knew exactly what I wanted and exactly what I was willing to pay for it and they helped make it happen. I would recommend this dealership, as well as both Alisha and Patrick, to anyone looking for a car. The rest of the staff was very friendly as well. I had a great experience!
The salesman was good but the business manager had a bad temper
Initial Business Response /* (1000, 9, 2016/04/21) */
According to the computer generated repair order number *** that is both dated and time stamped 01/18/@11:44am the Sonata with odometer reading of 93,miles was repair at our facilityHyundai authorized the engine
replacement and the vehicle was repaired by a factory certified technician to factory specifications and was operating properlyOn a retune visit as documented on repair order number *** 2/23/Customer stated since engine replacement car sounds like a race carThe technician inspected the vehicle repairs that was made in regards to previous engine repair and found no noise related to that repairThe noise was only present when the vehicle was movingWe advised the customer that the vehicle would need further diagnosis to determine the problem because it was not coming from the engine or any related areas to that previous repairThis was at no charge to the customer and the customer was provide a vehicle to drive while the engine repairs was being completedAs stated on repair order as well the technician noted that a mud flap was dragging on the tire when it arrived and noise could possibly be coming from axle or suspensionI have attached a copy of both repair orders with the documentation of all the work performed at no charge to the customer that totaled $The only time the customer was asked to pay for anything was items that are not covered under the manufactures warrantyWe would suggest the customer have the suspension and axle inspected for the noise as we have already stated
I love this place! Alishia and Patrick did everything in their power to find me the perfect car (2015 Kia Rio) without being pushy or drowning me in "salesman talk". They were very open and honest about everything and answered every question I had. Also, I have to give them credit for being patient with my stubborn self. I knew exactly what I wanted and exactly what I was willing to pay for it and they helped make it happen. I would recommend this dealership, as well as both Alisha and Patrick, to anyone looking for a car. The rest of the staff was very friendly as well. I had a great experience!