Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note that I work in four towns in south Texas, and will not be able to have my windows tinted on Tuesday or Thursday in San Antonio, Texas until December Also, I'm not sure which phone number Fiesta Honda may have called I will check to see if I have any messages on my work phone in ***, Texas tomorrowMy work phone number is *** ***
Regards,
*** *** (361) 354-2405 (361) 354-
Hello Mr***, We sincerely apologize for the inconvenienceOur General Manager, *** *** left you a voicemail today regarding complimentary tint for the error and inconvenienceWe will also check if arrangements can be made to have the tint installed sooner for youAt Fiesta Honda we strive
to provide great service and we hope to better serve you in the futureThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Yes, we finally got the check covering the window chips and detailed cleaningIt took repetitive calling, so we are not impressed with the customer service, however, we do love the vehicle.Do I still need to update Revdex.com or will you handle this?Thanks, *** *** Modern Virtual Assistant Director of Sales & Marketing
*** ***
*** ***
*** ***
***
Thank you [redacted], for sharing your experience and allowing us to help make this right. We appreciate the time you took to speak to our operations director; Mr. [redacted] after posting this review. Per your conversation with Mr. [redacted], we are refunding you the $348 you initially paid. We...
appreciate the opportunity to fully understand the issue and your concerns over the phone. As you may be aware, the work you approved was only the partial repair and was solely for the valves, not for the compressor. We understand that repairs are not always a pleasant topic and can be stressful and expensive. We strive to do professional work and alert our customers to their options when it comes to a repair costs, etc. We apologize that this was not handled better for you when you were here initially. We hope you are able to use the refund towards your repair at your location of choice. We sincerely wish you the best and once again thank you for the opportunity to speak to you and make this right. On behalf of the Benson Honda family, we wish you safe travels in your future endeavors.
[redacted],On behalf of the Benson Honda, we would like to thank you for bringing your recent experience at our store to our attention. We understand that the car buying process can be a stressful and lengthy and we apologize for the miscommunication you received at our store. We have...
touched base with the parties involved at the store level. Unfortunately, the salesman is fairly new but has now been coached on this situation in order to avoid any miscommunication like this from happening again in the future. We regret that we are unable to sell the vehicle for $26,337.27 with TT&L included. We are generally able to meet or beat our competitor’s price before TT&L (TT&L is standard across the state). Our understanding of the quote the competitor has provided is that they are taking a huge loss on the vehicle in order to make the sale on a vehicle they did not have in stock. Unfortunately our store is not setup to take such a huge loss. We do often reduce our price below our factory cost because we want to earn your business and are willing to lose some money for it, however in this instance our competitor has actually beaten our price which doesn’t happen too often.We are sorry to lose you to a competitor and that you felt like we deceived you. That is never our intention. We assure you that this has been addressed with the sales person and at multiple management levels. Any negotiations between our customers and sales associates must be reviewed and approved by our sales managers. And as you describe, this is where we were unable to agree upon a price.As much as we would have loved to earn your business, if our competitor has given you a drive-out price of $26,337.27, we recommend you staying in contact with them for when the inventory is available in the color you desired. Or that you request that they do a “dealer locate” for you (this is a standard practice for all dealers, although you may have some wait-time associated). We apologize again for the inconvenience and frustration we may have caused. Respectfully,Benson Honda
Complaint: 11113595
I am rejecting this response because:
Regards,
[redacted] The salesman at Benson Honda who assisted me, ([redacted]) via telephonically and in person, was aware of the price I quoted to him on the phone and I even told him it sounded like a good deal, but the dealership doesn't have the color of the vehicle I am searching for. [redacted] quickly responded that he was going to check and call me back after 20 minutes and he said he had the keys in hand and had the vehicle I was looking for. Once again, I specifically quoted the price to him and HE said we can beat that. Once I arrived at the dealership his supervisor told him they couldn't beat or match the price. Once his supervisor came over he said we can sell you this car at the quoted price on your email but it will still cost you tax, title, license, etc.,. I told him they wanted to get customers to their dealership no matter what and once there they changed their game. I believe Benson Honda is doing a bate and switch with their customers. I would not recommend their dealership to any military member. I recently purchased the same vehicle from another dealership [redacted] on the quoted price of $26,337. They are a great dealership very professional. Two dealerships honored the quote [redacted] Honda and [redacted]. Your dealership is using deceptive practices. If your Salesman are not trained properly they shouldn't be answering telephone questions from customers and misleading them into thinking they are going in to purchase a vehicle from the amount agreed upon.
Complaint: [redacted]
I am rejecting this response because:I will fully accept this resolution as soon as I see that...
the check has been accepted by the credit union and that loan is zeroed out. I appreciate the gestures so far but I have to make sure that the item is FULLY closed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response...
because: As of Dec 17, 2015 at 4:58pm, we are still working out a solution. We do not live locally, so they are supposed to be sending a check to cover things they did not originally do. They are aware that when they do so, this matter will be cleared.
Regards,
[redacted]
since the date issued of customers concern, he has come in and cancelled his extended warranty coverage regarding the vehicle of interest. All issues relating to vehicle have been completed and customers have acknowledged satisfaction of work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Please note that I work in four towns in south Texas, and will not be able to have my windows tinted on Tuesday or Thursday in San Antonio, Texas until December Also, I'm not sure which phone number Fiesta Honda may have called I will check to see if I have any messages on my work phone in ***, Texas tomorrowMy work phone number is *** ***
Regards,
*** *** (361) 354-2405 (361) 354-
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** * *** *** * *** *** *** *** *** *** ***
You can cancel my request the business did resolve issue finally
Hello Mr***, We sincerely apologize for the inconvenienceOur General Manager, *** *** left you a voicemail today regarding complimentary tint for the error and inconvenienceWe will also check if arrangements can be made to have the tint installed sooner for youAt Fiesta Honda we strive
to provide great service and we hope to better serve you in the futureThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Yes, we finally got the check covering the window chips and detailed cleaningIt took repetitive calling, so we are not impressed with the customer service, however, we do love the vehicle.Do I still need to update Revdex.com or will you handle this?Thanks, *** *** Modern Virtual Assistant Director of Sales & Marketing
*** ***
*** ***
*** ***
***
Thank you [redacted], for sharing your experience and allowing us to help make this right. We appreciate the time you took to speak to our operations director; Mr. [redacted] after posting this review. Per your conversation with Mr. [redacted], we are refunding you the $348 you initially paid. We...
appreciate the opportunity to fully understand the issue and your concerns over the phone. As you may be aware, the work you approved was only the partial repair and was solely for the valves, not for the compressor. We understand that repairs are not always a pleasant topic and can be stressful and expensive. We strive to do professional work and alert our customers to their options when it comes to a repair costs, etc. We apologize that this was not handled better for you when you were here initially. We hope you are able to use the refund towards your repair at your location of choice. We sincerely wish you the best and once again thank you for the opportunity to speak to you and make this right. On behalf of the Benson Honda family, we wish you safe travels in your future endeavors.
[redacted],On behalf of the Benson Honda, we would like to thank you for bringing your recent experience at our store to our attention. We understand that the car buying process can be a stressful and lengthy and we apologize for the miscommunication you received at our store. We have...
touched base with the parties involved at the store level. Unfortunately, the salesman is fairly new but has now been coached on this situation in order to avoid any miscommunication like this from happening again in the future. We regret that we are unable to sell the vehicle for $26,337.27 with TT&L included. We are generally able to meet or beat our competitor’s price before TT&L (TT&L is standard across the state). Our understanding of the quote the competitor has provided is that they are taking a huge loss on the vehicle in order to make the sale on a vehicle they did not have in stock. Unfortunately our store is not setup to take such a huge loss. We do often reduce our price below our factory cost because we want to earn your business and are willing to lose some money for it, however in this instance our competitor has actually beaten our price which doesn’t happen too often.We are sorry to lose you to a competitor and that you felt like we deceived you. That is never our intention. We assure you that this has been addressed with the sales person and at multiple management levels. Any negotiations between our customers and sales associates must be reviewed and approved by our sales managers. And as you describe, this is where we were unable to agree upon a price.As much as we would have loved to earn your business, if our competitor has given you a drive-out price of $26,337.27, we recommend you staying in contact with them for when the inventory is available in the color you desired. Or that you request that they do a “dealer locate” for you (this is a standard practice for all dealers, although you may have some wait-time associated). We apologize again for the inconvenience and frustration we may have caused. Respectfully,Benson Honda
Complaint: 11113595
I am rejecting this response because:
Regards,
[redacted] The salesman at Benson Honda who assisted me, ([redacted]) via telephonically and in person, was aware of the price I quoted to him on the phone and I even told him it sounded like a good deal, but the dealership doesn't have the color of the vehicle I am searching for. [redacted] quickly responded that he was going to check and call me back after 20 minutes and he said he had the keys in hand and had the vehicle I was looking for. Once again, I specifically quoted the price to him and HE said we can beat that. Once I arrived at the dealership his supervisor told him they couldn't beat or match the price. Once his supervisor came over he said we can sell you this car at the quoted price on your email but it will still cost you tax, title, license, etc.,. I told him they wanted to get customers to their dealership no matter what and once there they changed their game. I believe Benson Honda is doing a bate and switch with their customers. I would not recommend their dealership to any military member. I recently purchased the same vehicle from another dealership [redacted] on the quoted price of $26,337. They are a great dealership very professional. Two dealerships honored the quote [redacted] Honda and [redacted]. Your dealership is using deceptive practices. If your Salesman are not trained properly they shouldn't be answering telephone questions from customers and misleading them into thinking they are going in to purchase a vehicle from the amount agreed upon.
Complaint: [redacted]
I am rejecting this response because:I will fully accept this resolution as soon as I see that...
the check has been accepted by the credit union and that loan is zeroed out. I appreciate the gestures so far but I have to make sure that the item is FULLY closed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response...
because: As of Dec 17, 2015 at 4:58pm, we are still working out a solution. We do not live locally, so they are supposed to be sending a check to cover things they did not originally do. They are aware that when they do so, this matter will be cleared.
Regards,
[redacted]
since the date issued of customers concern, he has come in and cancelled his extended warranty coverage regarding the vehicle of interest. All issues relating to vehicle have been completed and customers have acknowledged satisfaction of work.
Dear [redacted]:This issue has already been resolved between the customer and our Dealership. Thank You,[redacted] Benson Honda [redacted]