Thank you ***, for sharing your experience and allowing us to help make this right We appreciate the time you took to speak to our operations director; Mr [redacted] after posting this review Per your conversation with Mr***, we are refunding you the $you initially paid We appreciate the opportunity to fully understand the issue and your concerns over the phone As you may be aware, the work you approved was only the partial repair and was solely for the valves, not for the compressor We understand that repairs are not always a pleasant topic and can be stressful and expensiveWe strive to do professional work and alert our customers to their options when it comes to a repair costs, etc We apologize that this was not handled better for you when you were here initially We hope you are able to use the refund towards your repair at your location of choice We sincerely wish you the best and once again thank you for the opportunity to speak to you and make this right On behalf of the Benson Honda family, we wish you safe travels in your future endeavors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Yes, we finally got the check covering the window chips and detailed cleaningIt took repetitive calling, so we are not impressed with the customer service, however, we do love the vehicle.Do I still need to update Revdex.com or will you handle this?Thanks, [redacted] Modern Virtual Assistant Director of Sales & Marketing [redacted]
since the date issued of customers concern, he has come in and cancelled his extended warranty coverage regarding the vehicle of interestAll issues relating to vehicle have been completed and customers have acknowledged satisfaction of work
Complaint: [redacted] I am rejecting this response because: As of Dec 17, at 4:58pm, we are still working out a solutionWe do not live locally, so they are supposed to be sending a check to cover things they did not originally doThey are aware that when they do so, this matter will be cleared Regards, [redacted]
[redacted] ,On behalf of the Benson Honda, we would like to thank you for bringing your recent experience at our store to our attentionWe understand that the car buying process can be a stressful and lengthy and we apologize for the miscommunication you received at our store We have touched base with the parties involved at the store levelUnfortunately, the salesman is fairly new but has now been coached on this situation in order to avoid any miscommunication like this from happening again in the futureWe regret that we are unable to sell the vehicle for $26,with TT&L includedWe are generally able to meet or beat our competitor’s price before TT&L (TT&L is standard across the state)Our understanding of the quote the competitor has provided is that they are taking a huge loss on the vehicle in order to make the sale on a vehicle they did not have in stockUnfortunately our store is not setup to take such a huge loss We do often reduce our price below our factory cost because we want to earn your business and are willing to lose some money for it, however in this instance our competitor has actually beaten our price which doesn’t happen too often.We are sorry to lose you to a competitor and that you felt like we deceived you That is never our intention We assure you that this has been addressed with the sales person and at multiple management levelsAny negotiations between our customers and sales associates must be reviewed and approved by our sales managers And as you describe, this is where we were unable to agree upon a price.As much as we would have loved to earn your business, if our competitor has given you a drive-out price of $26,337.27, we recommend you staying in contact with them for when the inventory is available in the color you desiredOr that you request that they do a “dealer locate” for you (this is a standard practice for all dealers, although you may have some wait-time associated)We apologize again for the inconvenience and frustration we may have causedRespectfully,Benson Honda
Complaint: [redacted] I am rejecting this response because:I will fully accept this resolution as soon as I see that the check has been accepted by the credit union and that loan is zeroed out I appreciate the gestures so far but I have to make sure that the item is FULLY closed Regards, [redacted] ***
Thank you ***, for sharing your experience and allowing us to help make this right We appreciate the time you took to speak to our operations director; Mr [redacted] after posting this review Per your conversation with Mr***, we are refunding you the $you initially paid We appreciate the opportunity to fully understand the issue and your concerns over the phone As you may be aware, the work you approved was only the partial repair and was solely for the valves, not for the compressor We understand that repairs are not always a pleasant topic and can be stressful and expensiveWe strive to do professional work and alert our customers to their options when it comes to a repair costs, etc We apologize that this was not handled better for you when you were here initially We hope you are able to use the refund towards your repair at your location of choice We sincerely wish you the best and once again thank you for the opportunity to speak to you and make this right On behalf of the Benson Honda family, we wish you safe travels in your future endeavors
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Yes, we finally got the check covering the window chips and detailed cleaningIt took repetitive calling, so we are not impressed with the customer service, however, we do love the vehicle.Do I still need to update Revdex.com or will you handle this?Thanks, [redacted] Modern Virtual Assistant Director of Sales & Marketing [redacted]
since the date issued of customers concern, he has come in and cancelled his extended warranty coverage regarding the vehicle of interestAll issues relating to vehicle have been completed and customers have acknowledged satisfaction of work
Dear [redacted] :This issue has already been resolved between the customer and our Dealership Thank You, [redacted] Benson Honda [redacted] ***
Complaint: [redacted] I am rejecting this response because: As of Dec 17, at 4:58pm, we are still working out a solutionWe do not live locally, so they are supposed to be sending a check to cover things they did not originally doThey are aware that when they do so, this matter will be cleared Regards, [redacted]
[redacted] ,On behalf of the Benson Honda, we would like to thank you for bringing your recent experience at our store to our attentionWe understand that the car buying process can be a stressful and lengthy and we apologize for the miscommunication you received at our store We have touched base with the parties involved at the store levelUnfortunately, the salesman is fairly new but has now been coached on this situation in order to avoid any miscommunication like this from happening again in the futureWe regret that we are unable to sell the vehicle for $26,with TT&L includedWe are generally able to meet or beat our competitor’s price before TT&L (TT&L is standard across the state)Our understanding of the quote the competitor has provided is that they are taking a huge loss on the vehicle in order to make the sale on a vehicle they did not have in stockUnfortunately our store is not setup to take such a huge loss We do often reduce our price below our factory cost because we want to earn your business and are willing to lose some money for it, however in this instance our competitor has actually beaten our price which doesn’t happen too often.We are sorry to lose you to a competitor and that you felt like we deceived you That is never our intention We assure you that this has been addressed with the sales person and at multiple management levelsAny negotiations between our customers and sales associates must be reviewed and approved by our sales managers And as you describe, this is where we were unable to agree upon a price.As much as we would have loved to earn your business, if our competitor has given you a drive-out price of $26,337.27, we recommend you staying in contact with them for when the inventory is available in the color you desiredOr that you request that they do a “dealer locate” for you (this is a standard practice for all dealers, although you may have some wait-time associated)We apologize again for the inconvenience and frustration we may have causedRespectfully,Benson Honda
Complaint: [redacted] I am rejecting this response because:I will fully accept this resolution as soon as I see that the check has been accepted by the credit union and that loan is zeroed out I appreciate the gestures so far but I have to make sure that the item is FULLY closed Regards, [redacted] ***