We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me)Let me start by saying that we were seen right away, probably because the office closed at 8:pm and we arrived around 7:Our son broke out in a rash all over his bodyThe PA who saw us that night told me the rash that was covering our year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rashPrescribed some cream and sent us home With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and streptI am so extremely beyond displeased with the complete and utter lack of "care" we receivedMaybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care
Dear Sirs, I had billing review and this is their responseHi [redacted] , I do not see any call on file from any encounter for this patientInsurance processed to deductible in September, we sent statements out (9/19/14, 10/21/14, & 11/21/14) without any patient responseTherefore he was sent to collections 11/28/2014.Sr.Patient Pay Representative
Dear SirsReceived from manager today patient [redacted] I talked to Lab Corp and I am going to have to pay the bill from the [redacted] clinicI told them to send it to meI’ll let you know when this is complete Best Regards, [redacted] Clinic Manager IISincerely, [redacted] ***Patient Liaison NextCare Holdings [redacted] Caring, Excellence, Integrity and Results
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the informationWe do NOT have Aetna insurance as indicated by the response from NextCareMy insurance is Assurant HealthPerhaps they are filing the claim with the wrong insurance company Regards, [redacted] ***
On Jan29, @ approx 5:pm, I entered the location on Southern and Ironwood in AJ, AZI needed my son and I to be seen for head cold, fever and cough symptomsWith only people in the waiting room, I figured the wait not to be too badThe check in process took about minutes, at which time, my son and I were called back to a roomThe PA took our vitals and told us a provider would be with us shortlyWe waited in the room for 1/hours...yes ONE AND ONE HALF HOURS, before the provider came inShe was short with me, stating that I only thought I was sick and there was nothing she could do for meShe then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throatMAYBE? Are you kidding me! She said we could wait out in the lobby to be discharged, where I sat for ANOTHER minutes! Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papersPeople who came in after us, were being let go prior to usI am beyond frustrated with thisIt is not the 1st time, but WILL be the last time, I use any of your locationsI feel worse today than I did yesterday and that is hours of my life I will never get backWith the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily providedNot too much to ask
Dear Sirs, Patient was evaluated by our provider which determined his need for the ERThis is a service that was provided and there is a charge for thisHowever as a customer courtesy the manager will refund the patient and his insurance will not be billed /> Thank you, [redacted] Patient Liaison
I went to NextCare/UrgentCare, at 2:p.m., signed in, gave them my co-pay and was told that I would be seen right awayFive hours later, one of the staff members who set at the front desk told me it would be another hour before I would see a doctorShe told me I could go home and wait, or find another place to go toI told her that really sucked, and should I go to the ER and she said I would have a longer waitI was so sick that I told her I would wait the hour outThe lobby was filthy, with a large family with kids who took up three chairs at a time, taking their naps while their mother waitedAfter looking at the floor, I took my service/assistance dog around the corner where there were only two chairs that were not being used and the floor was somewhat cleanHe had to lay on that cement floor for six long hours and I was so sick, that I did not realize just how much time had passed byWhen I asked why they did not get me in right away like they had promised, she told me that they took appointments online and over the phone and that they came before walk in's, no matter how sick that person wasThey should have told me right away that it would be a very long wait, so that I could have gone to the ER at the hospital, where I was certain to get in sooner than six very long hoursThe examination room was filthy and it only took the doctor a few minutes to listen to my lungs, to tell me that he heard crackling in my lungs and that I had pneumoniaHe did not take an x-ray, and I feel that was because they were getting ready to closeWhen I finally got in to see the physician, there was only one other person left waiting in the lobbyI was not given any discharge paperwork and was told that my prescriptions were at my pharmacyI got there at 8:p.mmaking me wonder why I had to wait from 2:p.muntil 7:p.m., but I was just too sick to even comprehend what I had just gone throughTheir staff at the front counter are incompetent to perform the job they were given and I doubt that anyone checked their resume to see what their background was in order to perform in a medical officeMy service/assistance dog had to lay on a cement floor for six long hours and that is so wrongI should have been told and sent on to the ER at the hospital, when they knew that the had so many appointments ahead of meMy doctor is miles away, and I could have gone down there, been seen and return home in 1/hoursHow sad is that, to feel that people getting shots and/or physical for high school, are more important than a person who has a horrible sinus infection and pneumoniaI would guess that they do not have an office manager to over see what the front staff is performing and that is unforgiveable as far as I am concerned, since I have worked for the VA Hospital and other medical facilities over the years and know how an office should be ranThey need to hire someone to keep that place clean in the lobby and examination roomsYou do not keep an extremely ill person waiting for six hours, what??? Did they forget me, I just don't knowI WILL NEVER GO BACK THERE AND WILL TELL MY FAMILY AND FRIENDS ABOUT THE HORRIBLE CONDITIONS AND POOR CARE THAT I RECEIVED AT NEXTCAREThis needs to be looked into, you cannot run a medical establishment that way, with filthy conditions and extremely long waits for walk insI thought that was what NextCare/UrgentCare was all about, getting sick people in right away and unfortunately, that is definitely not the case
I have checked with our billing department again and this is what I foundPatient being *** he needs a referral from themThese can be done retroactivelyOur billing departments response:
HI ***, Per our *** rep: “Per email requestCalled ***, S/W ***Balance for this encounter is the allowed amount applied to POS deductible minus the $*** Prime co-pay patient paid at TOS. If he would have had a referral, it would have paid the allowed amount minus the Prime co-pay of $12.00.”
So if he would have had a referral, patient would not have been responsible for the $60.99, only the $12 copayIt is the patients responsibility to obtain referrals. Sincerely,
***Sr.Patient Pay RepresentativeThank you,*** *** Patient Liaison
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the informationWe do NOT have Aetna insurance as indicated by the response from NextCareMy insurance is Assurant HealthPerhaps they are filing the claim with the wrong insurance company
Regards,
*** ***
Dear Sirs, I have had this reviewed by our billing department this is their response:*** *** Patient Liaison.***, I’m not sure why she is stating that we wouldn’t bill her insurance. The claim was
sent in initially on 7/8/15. She was seen on 7/3/ It appears that Aetna never received the claim for some reason (no EOB on file). Patient called in on 8/14/and we resubmitted at that point. I don’t see anywhere noted that she was told we would not bill the claim. We also only did charge her the Case Rate for Aetna, which is all she paid. She didn’t pay full charges.Sincerely,
Debbie M*** Collections Supervisor
Dear Sirs,
Patient was evaluated by our provider which determined his need for the ERThis is a service that was provided and there is a charge for thisHowever as a customer courtesy the manager will refund the patient and his insurance will not be billed
/>
Thank you,
*** ***
Patient Liaison
Run the other wayMy son was forced to go there for Workman Comp Injury in January They treated him for a back injury For over a month they kept sending him back to work even though he was in pain at the most they would gave him hours sick time off at a time then send him back to work When I asked the Doctor (not PA) why had they not taken any x-rays of his back he said they were using the x-rays taken at the ER I later found out that *** *** ER had not taken any x-rays of his backSo how did the Doctor review non existent x-rays and how did he know what he was treating him for? He did not provide the medical care needed to help my son I dont know if it is just bad service on the doctors part or because it was workman comp insurance but either way it is not acceptableHe is still in pain today months later and I have to ask if they had given him the proper care in the beginning with more than just a hour sick time at any given time would he have had a bulging disk and be in this pain months later Perhaps they are trying to cut costs by not taking their own x-rays, and keeping their workman comp contract by not allowing employees to take the time needed to recover properly and getting them back into the workplace before compensation can kick inI dont know I just know my son has paid the price for their bad service
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please re-open my complaintOn Friday, 7/18/I received another billThe bill was dated 7/15/I am being charged $and my insurance company is being billed for $54.99, according to this bill*** ***, NextCare Urgent Care patient liaison assured me on 7/9/that I would not receive another bill.
Please re-open my complaint as the NextCare Urgent Care did not follow through with what they promised
Also, I am very curious as to why my complaint was not published for the public to viewThere are complaints against NextCare Urgent Care w/ corporate headquarters in ***, ** in Not one of those complaints are available to viewThis is very disappointing to see, as the public should be able to be informed about complaints against NextCare Urgent Care.
Regards,
*** ***
On Mon, Jul 21, at 11:AM, *** Gillespie *** wrote:
RE: COMPLAINT #***
Please re-open my complaintOn Friday, 7/18/I received another billThe bill was dated 7/15/I am being charged $and my insurance company is being billed for $54.99, according to this bill*** ***, NextCare Urgent Care patient liaison assured me on 7/9/that I would not receive another bill.
Please re-open my complaint as the NextCare Urgent Care did not follow through with what they promised
Also, I am very curious as to why my complaint was not published for the public to viewThere are complaints against NextCare Urgent Care w/ corporate headquarters in ***, AZ in Not one of those complaints are available to viewThis is very disappointing to see, as the public should be able to be informed about complaints against NextCare Urgent Care.
Sincerely,
*** Gillespie ***
612-212-
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First I apologize for my delay in respondingI did have this reviewed by our Medical Director and a 100% refund has been granted for the patientI will forward to billing to contact patientIf you have any questions please let me
know. Sincerely, *** ***Patient Liaison
On Jan29, @ approx 5:pm, I entered the location on Southern and Ironwood in AJ, AZI needed my son and I to be seen for head cold, fever and cough symptomsWith only people in the waiting room, I figured the wait not to be too badThe check in process took about minutes, at which time, my son and I were called back to a roomThe PA took our vitals and told us a provider would be with us shortlyWe waited in the room for 1/hours...yes ONE AND ONE HALF HOURS, before the provider came inShe was short with me, stating that I only thought I was sick and there was nothing she could do for meShe then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throatMAYBE? Are you kidding me!
She said we could wait out in the lobby to be discharged, where I sat for ANOTHER minutes!
Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papersPeople who came in after us, were being let go prior to usI am beyond frustrated with thisIt is not the 1st time, but WILL be the last time, I use any of your locationsI feel worse today than I did yesterday and that is hours of my life I will never get backWith the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily providedNot too much to ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did call and did speak with someone in billingMy next correspondence will be to the state *** ***Regards,*** ***
We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me)Let me start by saying that we were seen right away, probably because the office closed at 8:pm and we arrived around 7:Our son broke out in a rash all over his bodyThe PA who saw us that night told me the rash that was covering our year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rashPrescribed some cream and sent us home
With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and streptI am so extremely beyond displeased with the complete and utter lack of "care" we receivedMaybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care
border-left-">
Dear Sirs. Received from manager today patient *** ***. I talked to Lab Corp and I am going to have to pay the bill from the *** clinicI told them to send it to meI’ll let you know when this is complete
Best Regards,
*** *** Clinic Manager IISincerely, *** *** ***Patient Liaison NextCare Holdings *** ** *** *** *** ***
*** ** ***
*** *** ***
*** Caring, Excellence, Integrity and Results
Was told my bill was paid in full when I leftweeks later received another bill in the mailThey have very unclear billing practicesI would never use them again
We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me)Let me start by saying that we were seen right away, probably because the office closed at 8:pm and we arrived around 7:Our son broke out in a rash all over his bodyThe PA who saw us that night told me the rash that was covering our year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rashPrescribed some cream and sent us home With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and streptI am so extremely beyond displeased with the complete and utter lack of "care" we receivedMaybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care
Dear Sirs, I had billing review and this is their responseHi [redacted] , I do not see any call on file from any encounter for this patientInsurance processed to deductible in September, we sent statements out (9/19/14, 10/21/14, & 11/21/14) without any patient responseTherefore he was sent to collections 11/28/2014.Sr.Patient Pay Representative
Dear SirsReceived from manager today patient [redacted] I talked to Lab Corp and I am going to have to pay the bill from the [redacted] clinicI told them to send it to meI’ll let you know when this is complete Best Regards, [redacted] Clinic Manager IISincerely, [redacted] ***Patient Liaison NextCare Holdings [redacted] Caring, Excellence, Integrity and Results
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the informationWe do NOT have Aetna insurance as indicated by the response from NextCareMy insurance is Assurant HealthPerhaps they are filing the claim with the wrong insurance company Regards, [redacted] ***
On Jan29, @ approx 5:pm, I entered the location on Southern and Ironwood in AJ, AZI needed my son and I to be seen for head cold, fever and cough symptomsWith only people in the waiting room, I figured the wait not to be too badThe check in process took about minutes, at which time, my son and I were called back to a roomThe PA took our vitals and told us a provider would be with us shortlyWe waited in the room for 1/hours...yes ONE AND ONE HALF HOURS, before the provider came inShe was short with me, stating that I only thought I was sick and there was nothing she could do for meShe then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throatMAYBE? Are you kidding me! She said we could wait out in the lobby to be discharged, where I sat for ANOTHER minutes! Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papersPeople who came in after us, were being let go prior to usI am beyond frustrated with thisIt is not the 1st time, but WILL be the last time, I use any of your locationsI feel worse today than I did yesterday and that is hours of my life I will never get backWith the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily providedNot too much to ask
Dear Sirs, Patient was evaluated by our provider which determined his need for the ERThis is a service that was provided and there is a charge for thisHowever as a customer courtesy the manager will refund the patient and his insurance will not be billed /> Thank you, [redacted] Patient Liaison
I went to NextCare/UrgentCare, at 2:p.m., signed in, gave them my co-pay and was told that I would be seen right awayFive hours later, one of the staff members who set at the front desk told me it would be another hour before I would see a doctorShe told me I could go home and wait, or find another place to go toI told her that really sucked, and should I go to the ER and she said I would have a longer waitI was so sick that I told her I would wait the hour outThe lobby was filthy, with a large family with kids who took up three chairs at a time, taking their naps while their mother waitedAfter looking at the floor, I took my service/assistance dog around the corner where there were only two chairs that were not being used and the floor was somewhat cleanHe had to lay on that cement floor for six long hours and I was so sick, that I did not realize just how much time had passed byWhen I asked why they did not get me in right away like they had promised, she told me that they took appointments online and over the phone and that they came before walk in's, no matter how sick that person wasThey should have told me right away that it would be a very long wait, so that I could have gone to the ER at the hospital, where I was certain to get in sooner than six very long hoursThe examination room was filthy and it only took the doctor a few minutes to listen to my lungs, to tell me that he heard crackling in my lungs and that I had pneumoniaHe did not take an x-ray, and I feel that was because they were getting ready to closeWhen I finally got in to see the physician, there was only one other person left waiting in the lobbyI was not given any discharge paperwork and was told that my prescriptions were at my pharmacyI got there at 8:p.mmaking me wonder why I had to wait from 2:p.muntil 7:p.m., but I was just too sick to even comprehend what I had just gone throughTheir staff at the front counter are incompetent to perform the job they were given and I doubt that anyone checked their resume to see what their background was in order to perform in a medical officeMy service/assistance dog had to lay on a cement floor for six long hours and that is so wrongI should have been told and sent on to the ER at the hospital, when they knew that the had so many appointments ahead of meMy doctor is miles away, and I could have gone down there, been seen and return home in 1/hoursHow sad is that, to feel that people getting shots and/or physical for high school, are more important than a person who has a horrible sinus infection and pneumoniaI would guess that they do not have an office manager to over see what the front staff is performing and that is unforgiveable as far as I am concerned, since I have worked for the VA Hospital and other medical facilities over the years and know how an office should be ranThey need to hire someone to keep that place clean in the lobby and examination roomsYou do not keep an extremely ill person waiting for six hours, what??? Did they forget me, I just don't knowI WILL NEVER GO BACK THERE AND WILL TELL MY FAMILY AND FRIENDS ABOUT THE HORRIBLE CONDITIONS AND POOR CARE THAT I RECEIVED AT NEXTCAREThis needs to be looked into, you cannot run a medical establishment that way, with filthy conditions and extremely long waits for walk insI thought that was what NextCare/UrgentCare was all about, getting sick people in right away and unfortunately, that is definitely not the case
I have checked with our billing department again and this is what I foundPatient being *** he needs a referral from themThese can be done retroactivelyOur billing departments response:
HI ***, Per our *** rep: “Per email requestCalled ***, S/W ***Balance for this encounter is the allowed amount applied to POS deductible minus the $*** Prime co-pay patient paid at TOS. If he would have had a referral, it would have paid the allowed amount minus the Prime co-pay of $12.00.”
So if he would have had a referral, patient would not have been responsible for the $60.99, only the $12 copayIt is the patients responsibility to obtain referrals. Sincerely,
***Sr.Patient Pay RepresentativeThank you,*** *** Patient Liaison
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the informationWe do NOT have Aetna insurance as indicated by the response from NextCareMy insurance is Assurant HealthPerhaps they are filing the claim with the wrong insurance company
Regards,
*** ***
Dear Sirs, I have had this reviewed by our billing department this is their response:*** *** Patient Liaison.***, I’m not sure why she is stating that we wouldn’t bill her insurance. The claim was
sent in initially on 7/8/15. She was seen on 7/3/ It appears that Aetna never received the claim for some reason (no EOB on file). Patient called in on 8/14/and we resubmitted at that point. I don’t see anywhere noted that she was told we would not bill the claim. We also only did charge her the Case Rate for Aetna, which is all she paid. She didn’t pay full charges.Sincerely,
Debbie M*** Collections Supervisor
Dear Sirs,
Patient was evaluated by our provider which determined his need for the ERThis is a service that was provided and there is a charge for thisHowever as a customer courtesy the manager will refund the patient and his insurance will not be billed
/>
Thank you,
*** ***
Patient Liaison
Run the other wayMy son was forced to go there for Workman Comp Injury in January They treated him for a back injury For over a month they kept sending him back to work even though he was in pain at the most they would gave him hours sick time off at a time then send him back to work When I asked the Doctor (not PA) why had they not taken any x-rays of his back he said they were using the x-rays taken at the ER I later found out that *** *** ER had not taken any x-rays of his backSo how did the Doctor review non existent x-rays and how did he know what he was treating him for? He did not provide the medical care needed to help my son I dont know if it is just bad service on the doctors part or because it was workman comp insurance but either way it is not acceptableHe is still in pain today months later and I have to ask if they had given him the proper care in the beginning with more than just a hour sick time at any given time would he have had a bulging disk and be in this pain months later Perhaps they are trying to cut costs by not taking their own x-rays, and keeping their workman comp contract by not allowing employees to take the time needed to recover properly and getting them back into the workplace before compensation can kick inI dont know I just know my son has paid the price for their bad service
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Please re-open my complaintOn Friday, 7/18/I received another billThe bill was dated 7/15/I am being charged $and my insurance company is being billed for $54.99, according to this bill*** ***, NextCare Urgent Care patient liaison assured me on 7/9/that I would not receive another bill.
Please re-open my complaint as the NextCare Urgent Care did not follow through with what they promised
Also, I am very curious as to why my complaint was not published for the public to viewThere are complaints against NextCare Urgent Care w/ corporate headquarters in ***, ** in Not one of those complaints are available to viewThis is very disappointing to see, as the public should be able to be informed about complaints against NextCare Urgent Care.
Regards,
*** ***
On Mon, Jul 21, at 11:AM, *** Gillespie *** wrote:
RE: COMPLAINT #***
Please re-open my complaintOn Friday, 7/18/I received another billThe bill was dated 7/15/I am being charged $and my insurance company is being billed for $54.99, according to this bill*** ***, NextCare Urgent Care patient liaison assured me on 7/9/that I would not receive another bill.
Please re-open my complaint as the NextCare Urgent Care did not follow through with what they promised
Also, I am very curious as to why my complaint was not published for the public to viewThere are complaints against NextCare Urgent Care w/ corporate headquarters in ***, AZ in Not one of those complaints are available to viewThis is very disappointing to see, as the public should be able to be informed about complaints against NextCare Urgent Care.
Sincerely,
*** Gillespie ***
612-212-
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First I apologize for my delay in respondingI did have this reviewed by our Medical Director and a 100% refund has been granted for the patientI will forward to billing to contact patientIf you have any questions please let me
know. Sincerely, *** ***Patient Liaison
On Jan29, @ approx 5:pm, I entered the location on Southern and Ironwood in AJ, AZI needed my son and I to be seen for head cold, fever and cough symptomsWith only people in the waiting room, I figured the wait not to be too badThe check in process took about minutes, at which time, my son and I were called back to a roomThe PA took our vitals and told us a provider would be with us shortlyWe waited in the room for 1/hours...yes ONE AND ONE HALF HOURS, before the provider came inShe was short with me, stating that I only thought I was sick and there was nothing she could do for meShe then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throatMAYBE? Are you kidding me!
She said we could wait out in the lobby to be discharged, where I sat for ANOTHER minutes!
Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papersPeople who came in after us, were being let go prior to usI am beyond frustrated with thisIt is not the 1st time, but WILL be the last time, I use any of your locationsI feel worse today than I did yesterday and that is hours of my life I will never get backWith the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily providedNot too much to ask
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did call and did speak with someone in billingMy next correspondence will be to the state *** ***Regards,*** ***
We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me)Let me start by saying that we were seen right away, probably because the office closed at 8:pm and we arrived around 7:Our son broke out in a rash all over his bodyThe PA who saw us that night told me the rash that was covering our year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rashPrescribed some cream and sent us home
With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and streptI am so extremely beyond displeased with the complete and utter lack of "care" we receivedMaybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care
border-left-">
Dear Sirs. Received from manager today patient *** ***. I talked to Lab Corp and I am going to have to pay the bill from the *** clinicI told them to send it to meI’ll let you know when this is complete
Best Regards,
*** *** Clinic Manager IISincerely, *** *** ***Patient Liaison NextCare Holdings *** ** *** *** *** ***
*** ** ***
*** *** ***
*** Caring, Excellence, Integrity and Results
Was told my bill was paid in full when I leftweeks later received another bill in the mailThey have very unclear billing practicesI would never use them again