Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did call and did speak with someone in billing. My next correspondence will be to the state [redacted]Regards,[redacted]
First I apologize for my delay in responding. I did have this reviewed by our Medical Director and a 100% refund has been granted for the patient. I will forward to billing to contact patient. If you have any questions please let me...
Dear Sirs, I had billing review and this is their response...
Hi [redacted], I do not see any call on file from any encounter for this patient. Insurance processed to deductible in September, we sent 3 statements out (9/19/14, 10/21/14, & 11/21/14)...
without any patient response. Therefore he was sent to collections 11/28/2014.Sr.Patient Pay Representative
border-left-color: rgb(204, 204, 204);">
Dear Sirs. Received from manager today 9.22.15 patient [redacted]. I talked to Lab Corp and I am going to have to pay the bill from the [redacted] clinic. I told them to send it to me. I’ll let you know when this is complete.
Best Regards,
[redacted] Clinic Manager IISincerely, [redacted]Patient Liaison NextCare Holdings [redacted]
[redacted]
[redacted]
[redacted] Caring, Excellence, Integrity and Results
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the information. We do NOT have Aetna insurance as indicated by the response from NextCare. My insurance is Assurant Health. Perhaps they are filing the claim with the wrong insurance company.
Regards,
[redacted]
Dear Sirs,
Patient was evaluated by our provider which determined his need for the ER. This is a service that was provided and there is a charge for this. However as a customer courtesy the manager will refund the patient and his insurance will not be billed.
/>
Thank you,
[redacted]
Patient Liaison
I have checked with our billing department again and this is what I found. Patient being [redacted] he needs a referral from them. These can be done retroactively. Our billing departments response:
HI [redacted], Per our [redacted] rep: “Per email request. Called [redacted], S/W [redacted]. Balance for this encounter is the allowed amount applied to POS deductible minus the $12.00 [redacted] Prime co-pay patient paid at TOS. If he would have had a referral, it would have paid the allowed amount minus the Prime co-pay of $12.00.”
So if he would have had a referral, patient would not have been responsible for the $60.99, only the $12 copay. It is the patients responsibility to obtain referrals. Sincerely,
[redacted]Sr.Patient Pay RepresentativeThank you,[redacted] Patient Liaison.
Dear Sirs,I immediately called patient with my apologies and as a customer courtesy will adjust off the bill. I feel this matter is closed. Please let me know if you have any further questions. Thank you. Sincerely,[redacted] Patient Liaison
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Was told my bill was paid in full when I left. 3 weeks later received another bill in the mail. They have very unclear billing practices. I would never use them again.
We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me). Let me start by saying that we were seen right away, probably because the office closed at 8:00 pm and we arrived around 7:30. Our son broke out in a rash all over his body. The PA who saw us that night told me the rash that was covering our 1 year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rash. Prescribed some cream and sent us home.
With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and strept. I am so extremely beyond displeased with the complete and utter lack of "care" we received. Maybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care.
This place is horrible I did not leave satisfied.. I'm in pain and paid $130 for a pregnancy test and a urine test. I am young and clearly new to this. The lady at the desk could have told me they do not do sonograms or blood blest. Used my last of my money to what I thought was gonna make me feel better! I was there for three hours. Still in pain... Don't go here.
On Jan. 29, 2014 @ approx 5:45 pm, I entered the location on Southern and Ironwood in AJ, AZ. I needed my son and I to be seen for head cold, fever and cough symptoms. With only 4 people in the waiting room, I figured the wait not to be too bad. The check in process took about 30 minutes, at which time, my son and I were called back to a room. The PA took our vitals and told us a provider would be with us shortly.
We waited in the room for 1 1/2 hours...yes ONE AND ONE HALF HOURS, before the provider came in. She was short with me, stating that I only thought I was sick and there was nothing she could do for me. She then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throat. MAYBE? Are you kidding me!
She said we could wait out in the lobby to be discharged, where I sat for ANOTHER 30 minutes!
Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papers. People who came in after us, were being let go prior to us.
I am beyond frustrated with this. It is not the 1st time, but WILL be the last time, I use any of your locations. I feel worse today than I did yesterday and that is 3 hours of my life I will never get back.
With the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily provided. Not too much to ask.
Dear Sirs, I have had this reviewed by our billing department this is their response:[redacted] Patient Liaison.[redacted], I’m not sure why she is stating that we wouldn’t bill her insurance. The claim was...
sent in initially on 7/8/15. She was seen on 7/3/15. It appears that Aetna never received the claim for some reason (no EOB on file). Patient called in on 8/14/15 and we resubmitted at that point. I don’t see anywhere noted that she was told we would not bill the claim. We also only did charge her the Case Rate for Aetna, which is all she paid. She didn’t pay full charges.Sincerely,
Debbie M[redacted] Collections Supervisor
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did call and did speak with someone in billing. My next correspondence will be to the state [redacted]Regards,[redacted]
First I apologize for my delay in responding. I did have this reviewed by our Medical Director and a 100% refund has been granted for the patient. I will forward to billing to contact patient. If you have any questions please let me...
know. Sincerely, [redacted]Patient Liaison
Dear Sirs, I had billing review and this is their response...
Hi [redacted], I do not see any call on file from any encounter for this patient. Insurance processed to deductible in September, we sent 3 statements out (9/19/14, 10/21/14, & 11/21/14)...
without any patient response. Therefore he was sent to collections 11/28/2014.Sr.Patient Pay Representative
border-left-color: rgb(204, 204, 204);">
Dear Sirs. Received from manager today 9.22.15 patient [redacted]. I talked to Lab Corp and I am going to have to pay the bill from the [redacted] clinic. I told them to send it to me. I’ll let you know when this is complete.
Best Regards,
[redacted] Clinic Manager IISincerely, [redacted]Patient Liaison NextCare Holdings [redacted]
[redacted]
[redacted]
[redacted] Caring, Excellence, Integrity and Results
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of 8/24/15, my insurance company, Assurant Health, does not show any record of having received the information. We do NOT have Aetna insurance as indicated by the response from NextCare. My insurance is Assurant Health. Perhaps they are filing the claim with the wrong insurance company.
Regards,
[redacted]
Dear Sirs,
Patient was evaluated by our provider which determined his need for the ER. This is a service that was provided and there is a charge for this. However as a customer courtesy the manager will refund the patient and his insurance will not be billed.
/>
Thank you,
[redacted]
Patient Liaison
I have checked with our billing department again and this is what I found. Patient being [redacted] he needs a referral from them. These can be done retroactively. Our billing departments response:
HI [redacted], Per our [redacted] rep: “Per email request. Called [redacted], S/W [redacted]. Balance for this encounter is the allowed amount applied to POS deductible minus the $12.00 [redacted] Prime co-pay patient paid at TOS. If he would have had a referral, it would have paid the allowed amount minus the Prime co-pay of $12.00.”
So if he would have had a referral, patient would not have been responsible for the $60.99, only the $12 copay. It is the patients responsibility to obtain referrals. Sincerely,
[redacted]Sr.Patient Pay RepresentativeThank you,[redacted] Patient Liaison.
Dear Sirs,I immediately called patient with my apologies and as a customer courtesy will adjust off the bill. I feel this matter is closed. Please let me know if you have any further questions. Thank you. Sincerely,[redacted] Patient Liaison
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Was told my bill was paid in full when I left. 3 weeks later received another bill in the mail. They have very unclear billing practices. I would never use them again.
We were in need of an urgent care for our son, and that is when I came across this location (it came up in a search for pediatric urgent care near me). Let me start by saying that we were seen right away, probably because the office closed at 8:00 pm and we arrived around 7:30. Our son broke out in a rash all over his body. The PA who saw us that night told me the rash that was covering our 1 year olds body was BUG BITES!! Without ever even so much as laying a finger on him he was convinced the problem was bug bites and diaper rash. Prescribed some cream and sent us home.
With out making this review a medical recap about our child, I will end by saying this; We saw our PCP first thing the next morning, and our son did not have bug bites, but in fact did have an allergic reaction and strept. I am so extremely beyond displeased with the complete and utter lack of "care" we received. Maybe it was our fault for going in so close to closing time, but never again, will we use a NextCare Urgent Care.
This place is horrible I did not leave satisfied.. I'm in pain and paid $130 for a pregnancy test and a urine test. I am young and clearly new to this. The lady at the desk could have told me they do not do sonograms or blood blest. Used my last of my money to what I thought was gonna make me feel better! I was there for three hours. Still in pain... Don't go here.
On Jan. 29, 2014 @ approx 5:45 pm, I entered the location on Southern and Ironwood in AJ, AZ. I needed my son and I to be seen for head cold, fever and cough symptoms. With only 4 people in the waiting room, I figured the wait not to be too bad. The check in process took about 30 minutes, at which time, my son and I were called back to a room. The PA took our vitals and told us a provider would be with us shortly.
We waited in the room for 1 1/2 hours...yes ONE AND ONE HALF HOURS, before the provider came in. She was short with me, stating that I only thought I was sick and there was nothing she could do for me. She then proceeded to tell me she thought MAYBE my son had an ear infection, or just drainage in his throat. MAYBE? Are you kidding me!
She said we could wait out in the lobby to be discharged, where I sat for ANOTHER 30 minutes!
Upon trying to get my discharge papers, the girls at the front desk seemed to not know why it was taking so long to get our papers. People who came in after us, were being let go prior to us.
I am beyond frustrated with this. It is not the 1st time, but WILL be the last time, I use any of your locations. I feel worse today than I did yesterday and that is 3 hours of my life I will never get back.
With the ever changing health care issues, to be able to get QUALITY, FRIENDLY and EFFECIENT care is something that should be easily provided. Not too much to ask.
Dear Sirs, I have had this reviewed by our billing department this is their response:[redacted] Patient Liaison.[redacted], I’m not sure why she is stating that we wouldn’t bill her insurance. The claim was...
sent in initially on 7/8/15. She was seen on 7/3/15. It appears that Aetna never received the claim for some reason (no EOB on file). Patient called in on 8/14/15 and we resubmitted at that point. I don’t see anywhere noted that she was told we would not bill the claim. We also only did charge her the Case Rate for Aetna, which is all she paid. She didn’t pay full charges.Sincerely,
Debbie M[redacted] Collections Supervisor