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Kalles Property Management

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Kalles Property Management Reviews (4)

In response to your home that you rented from Kalles Property Management, I am sorry for your frustrations.  I did talk with my staff about the rude, hostil situation.  My understanding is that they did apologize to you on the phone.  They were not trying to be rude or hostal. ...

They were frustrated because they could not get the information out of you and you kept interrupting – which is no excuse.  You did rent a house from us, and did move out in August 2015.  The forwarding address that you and your roommate gave us for correspondence was your roommate’s address.  You evidently did get a copy of our preliminary estimate, because on October 5, 2015, which you said you disagreed with some of the charges and wanted clarification.  On November 5, 2015 we sent a detailed list explaining all the charges that you had in question, along with move-in and move-out photos, and copies of all the bills.  I want to call to your attention that you did not give us an address to send this to, different from what we already had.  We never heard anything more from you or your roommate regarding the security deposit until you called my office after your roommate received our pre-collection letter.  You followed up with another dispute on March 15, 2017 and before we could respond you complained to the Revdex.com.  I do not feel that the lack of communications is between my company/staff and you.  It’s between you and your roommate.  All the correspondence was sent, along with the final charges.  In the very beginning, in October 2015, you felt there was a problem with your security deposit and you reached out to us.  So I don’t know why you are surprised and feel that, after two years, that it would have gone away.  So going forward, in the spirit of good will and customer service, I will be mailing you a settlement agreement for you and your roommate to sign.  Upon return of the signed agreement, I will waive the $75.88 owed on the account

RE:  [redacted] Deposit ClaimWe understand Ms. [redacted] is very frustrated, and so arewe.  She is correct, we have been inundated with phone calls ande-mails.  As in her statement of problems, 90% of it has nothing to dowith her deposit.  We have given her an explanation for...

every singlecharge on her statement, along with copies of the receipts of the bill. The file is attached.  I will be happy to schedule one 15 minute meetingwith Ms. [redacted], to mediate and hear her out for the last time.  The only[redacted] K[redacted]Manager/BrokerKalles Property Management, CRMCOffice: [redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

BetterBusiness Bureau  May15, 2015  RE:   Complaint #[redacted]          [redacted]   Regardingyour complaint with the Revdex.com, I understand your frustrationsthat you think it’s been an...

extremely long time.  You vacated the property on March 3rd,we gave you your security deposit estimate with a large refund on March 12th.  Because of the large volume of securitydeposits we deal with, my bookkeeping department follows up on securitydeposits once a month around the 15th of the month after they havedone the current deposits.  Your depositcould not be finalized because we did not have the final bills.  The last bill was received the 3rdweek of April.  After reviewing the file,your final deposit will be done next week and in the mail to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

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Address: 2702 E Main #A, Puyallup, Washington, United States, 98372-7049

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+1 (253) 848-3532
+1 (253) 566-6515

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